Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[LuiggiR]

Hi Lisette,

The bank account you linked is for withdrawing your funds after getting paid. You must add a billing method to buy Connects, which can be a PayPal account or a credit or debit card. You won't be able to use your bank account as a billing method. Feel free to check this article for more information. 

[95c30f63]

Hi luiggi, It's been 2 days already and i still cant submit proposals due to my connects. I want to buy connects but I tried already to add my billing method but still it didnt work. Whenever I was redirected to my bank and was able to provide my OTP, after that it was back to then billing method again and I need to fill in again my bank account. It keeps on getting back from the start after being redirected to back and after I provide the OTP. What is the problem? Please help me with this because i really need to buy connects and submit a proposal. 

[NikolaS]

Hi Lisette,

Thank you for following up. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[95c30f63]

Hello Nikola,

In addition, I did not linked any bank  account to my settings. please help me 

thank you.

[62a6942a]

"We found a problem with your primary billing method and to put it on hold. Update it now."

I already updated the payment method, but still no solution.

How can you solve this problem?

[ArjayM]

Hi Patricio,

I've shared your report with our support team and raised a ticket to give it the attention it deserves. One of the team members will contact you on this page with more information and further assistance.

[rkitact]

**Edited for community guidelines**

[JoanneP]

Hi Arun,

I checked the transaction in your account and found that it has been declined. Please get in touch with your card-issuing bank so that they can look into the specific decline error.

[rkitact]

Hi Joanne,

Thank you for your swift response.

I've used the same debit card on various platforms like Amazon, Myntra, Paytm, and Zomato without encountering any issues. It initially worked on Upwork a couple of times, but then stopped. Given that it's only an issue on Upwork and I've had successful transactions in the past, I don't believe it's a bank-related problem.

Could you please provide further guidance on resolving this matter?

Thanks,
Arun

[LuiggiR]

Hi Arun,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[mikimaus1]

I can't buy connect. I keep getting this message: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

[LuiggiR]

Hi Milan,

I'm sorry to hear you are having trouble buying Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[seifmo]

when i want to buy connects , it tell me "Your account has been limited. Please contact customer support."

[LuiggiR]

Hi Seif,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[jigneshdabhi]

I tried Visa (Derbit card)

Still get an issue 

"You have not set up any billing methods yet.

Your billing method will be charged only when your available balance from Upwork earnings is not sufficient to pay for your monthly membership and/or Connects."

[AveryO]

Hi Jignesh, 

It looks like your previous billing method was declined. You can try adding a different billing method to your account to be able to purchase Connects. Kindly also refer to the email support ticket that the team sent you for more information about your concern. 

[e436221d]

We found a problem with your primary billing method and to put it on hold. Update it now.

[PradeepH]

Hi Sadaqat,

I am sorry to hear about the trouble while adding a billing method. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[25f88f5f]

For the last few days I am trying to buy conections.... But I cant.... I dont know why can't I????

[JoanneP]

Hi Raj,

I checked your account and saw that the transaction has been declined. You might want to reach out to your card- issuing bank to check on the specific decline error. 

[8fe9278f]

I am getting this error" We found a problem with your primary billing method and to put it on hold. Update it now."

i tried many ways..same result..paypal also wont work..how do i resolve this issue.

[JoanneP]

Hi Kanth,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[d5970c9a]

I am gettingbtge following message 

We found a problem with your primary billing method and to put it on hold

There is no problems with my debit card or PayPal account

Please open a ticket as I cannot apply to jobd

[ArjayM]

Hi Gerard,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[052e1889]

Same problem i am facing 
Error :

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

I tried many times But still  have issue to buy connects even i tried to pay for upwork plus but not succeeded , please solve this problem 

[NikolaS]

Hi Swapnil,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[541ffb62]

Hey I am new in Upwork family. I am sorry to hear about the trouble while purchasing Connects. Did you tried to purchase connects by your Upwork balance? Also you can try with Payoneer Mastercard.

[singla_sunil88]

Hello,

I am unable to buy new connects from my account. This Issue is coming - Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

Please Help !

Rajat

[PradeepH]

Hi Rajat,

I am sorry to hear about the trouble buying Connects. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[singla_sunil88]

Hello Pradeep,
I tried clearing Cookies and Cache in browser and also tried with different brower but still I am unable to buy connects. Kindly Help !

[LuiggiR]

Hi Rajat,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[08b1521a]

Hi, 

I am facing issues as below due to my account not being reviewed even after multiple days:

1. Payment method not active.

2. Billing method not ative.

I have uploaded my documents and they have been verified once before also.

[ArjayM]

Hi Muhammad Humza,

I see that you reached out to our support team and raised a ticket about your financial account concerns. Please allow them 24-48 hours and you will get an update on your ticket here once your case is thoroughly reviewed. 

[08b1521a]

Hi Arjay,

It has been more than 24-48 hours. Can you please take up this issue with the support team?

Thankyou.

[LuiggiR]

Hi Humza,

We've followed up with the team and they've shared an update with you via your ticket. Please continue communicating with them from there; they will be assisting you further. 

[620f61ad]

I tried adding a mastercard as my billing method but it's saying we are unable to authorize your card. Please what can I do?. I have been waiting for a reply but no one seems to care. I tried some of my other cards but it still didnt work and my cards are actively working.

[LuiggiR]

Hi Elijah,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[327feb7b]

Hey i just added billing method (mastercard cc) to buy some connects, but it keeps saying "Billing method is not active.". I have put the right information and i've used this card for international transaction before. Can anyone help me? Thank you in advance.

[NikolaS]

Hi Salma,

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[77e56b8c]

i am finding it very difficult to buy connect, the error message i keep receiving is that the fault is from upwork end. i dint know what to do