Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[da163ffb]

I am not able to buy the connects, it is shown that it is the issue by your end please resolve this issue as soon as possible!!

[LuiggiR]

Hi Tejas,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[db82c2a8]

I am having trouble in buying connects from my debit card it keeps showing the same error from yesterday that there is an error from your end while doing the transaction please try again later

[LuiggiR]

Hi Ibad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[rajnidevi16]

I am writing to report an issue I encountered while attempting to purchase connects on the Upwork platform. Upon trying to complete the transaction using my debit card, the payment of Rs. 1615.77 was deducted from my account, but the connects were not received. Additionally, an error message appeared, stating: "Something went wrong from our side, please refresh the page."

I'm attempting to engage with chat support, but I'm encountering an issue where only one message is displayed at a time. Despite my efforts, I haven't found a solution to this problem yet.

[LuiggiR]

Hi Rajni,

Thanks for bringing to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0c1c19b5]

I don't know what kind of problem is it but ı have been trying for 3-5 days to buy connects, but even ı refresh to page, ı can not buy connect and ı tried to talk with help center. could you please help?

[PradeepH]

Hi Mehjabin,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[95c30f63]

Hello there, its been more than a week already yet I am still having a hard time connecting my bank account to upwork billing method. Is there a problem with my account? May I know the reasons? I cant continue to find clients because I have low connects remaining. I really want to find clients but I cant proceed. Please help me. 

[LuiggiR]

Hi Lisette,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[35346bb1]

I've tried to add billing methods via paypal and debit/credit cards, however Upwork keeps rejecting them for some reason and I am unable apply to any jobs. I tried erasing the browser cookies too but there was no result unfortunately

[ArjayM]

Hi Leandro,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble managing your billing method. Rest assured that one of our agents will be reaching out to you with further assistance.

[webim]

I use agency profile and tried to buy connects with account balance. Previously it's worked (past week).

"Since you have enough money in your Upwork account, we’ll use it for this purchase."

But this week I got this message: Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

Can you please help with this?

Balan

[ArjayM]

Hi Aleksandr,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[03c835f5]

Hello, I want to know what the problem is with my credit card. I tried to link it to Upwork twice, and both times my account got closed. So, I opened a PayPal account, linked and validated the credit card correctly, but Upwork doesn't accept my PayPal account. I transferred money to PayPal so I wouldn't have to use the card and could pay directly with PayPal funds, but it still denies me. I don't know what else to do. Please tell me how to resolve this issue.

I really need to start applying for work. I've made my introductory video, uploaded my works, invested my time in creating my profile on Upwork, and I don't understand why they won't let me use my account. I use this credit card to pay for YouTube, Google, Netflix, etc., and I've never had any issues. Even PayPal accepted and validated it correctly.

Please tell me what the problem is and how I can fix it.

Thank you very much in advance.

Lila

[LuiggiR]

Hi Lila,

I'm sorry to hear you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[03c835f5]

Thank you very much!

[8e30be1e]

I have tried purchasing connects several times, but I keep getting this message in the title. Although yesterday I tried to buy connects and continue to this step, and it worked but I didn't proceed and left. Yesterday, my card was accepted, today it's not?? why?

[LuiggiR]

Hi Amira,

I'm sorry you are having trouble using your card. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[8860d462]

Hello, I have buy connects, and my bank shows it, there is the transaction, but when i want to apply, it says:

"We found a problem with your primary billing method and to put it on hold. Update it now."

and

"Financial transactions for -me- have been limited. Please check your email for additional information or contact customer support."

what shoul i do!? 

please help. 

[JoanneP]

Hi Julieta,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[54cff9a4]

I have found a problem with adding the primary billing method. When I added my Visa debit card it showed the error" We are unable to authorize your card. Please add another billing method or contact your issuing bank" Please investigate this issue. I have already Used the "Chat with Upwork" button on the Contact Support page to get help from the chatbot. But no solution was found. Please help to resolve my issue.

[LuiggiR]

Hi Meenakshi,

Would you please contact your card-issuing bank to confirm why the authorization is failing? Let us know if the problem persists after you've done so, and we'll investigate further.

[54cff9a4]

Hi Luiggi- Okay, I will contact the bank to see if there is any problem from the bank end. Thanks!

[54cff9a4]

Hello Upwork, I've encountered an issue adding my Visa debit card as the primary billing method on Upwork. An error message states, "Unable to authorize your card." I've tried the chatbot support but found no solution. Urgently seeking resolution.

[ArjayM]

Hi Meenakshi,

I'm sorry you're having difficulties processing payments using your Debit Card. Generally, this happens when the bank keeps declining transactions you're attempting on your card. You may contact your card-issuing bank for more information about the specific charge decline.

Let us know if you need further assistance afterward; we'll gladly assist. We're looking forward to your confirmation.

[54cff9a4]

Hi Arjay, I have two more concerns.
1st. My name is on Upwork. I have only a single name, "Meenakshi" No last name.
Under contact info on Upwork, the last name is required, so I have added "Choudhary" as a last name. But on my bank statement, I have only a single legal name "Meenakshi". Please suggest to me what I should do. Upwork chatbot provides a generic response on that matter.
When I add the billing method, I can not leave blank the last name. It's required to fill. By default, it shows Meenakshi Choudhary as first and last name.
2nd. I received a PAN notification again and again whenever I removed it.
In compliance with Tax Law in India, Upwork withholds 1% Tax at Deduction Source (TDS) from your payments. The TDS can be as much as 5% if you haven't provided your govt. issued tax ID yet. Please click here to add your PAN ASAP.
I have already added my PAN to Upwork and it is already linked to my Aadhar card as well. Please investigate this from your end. Thanks!

[JoanneP]

Hi Meenakshi, 

We have requested the assistance of our team. Please allow them time to review your concern regarding your name.

As for your concern with your TDS, if you provide a valid GSTIN to Upwork, we will not have to collect this tax from you. We checked, and it shows that you did not provide your GSTIN. You can enter or edit your GSTIN in your account’s Settings > Tax Information. 

You can find more information in this help article. 

[54cff9a4]

Hi Joanne,
Sure, take your time to review concerns about my name.
For GSTIN I have selected the option "I don't have a GSTIN" under the tax information setting of Upwork. I don’t have a GSTIN number, what should I do?

[ac82f6b4]

  Hope this message finds you well, I´m trying to buy Connects using funds from PayPal, and I can´t because I don´t have a credit card, I was thinking of asking a business that buys online, hoping they allow me to use their credit card to buy Connects, but I want to make sure this is something I could do to avoid negative impact on my account.

[LuiggiR]

Hi Kermit,

Do you mean to use someone else's Credit Card in your account to buy Connects? If that's the case, please know that you may be able to use it as long as its owner authorizes you to do so. A verification may be triggered to validate this, and you will be contacted by the relevant team on how to proceed. 

[ac82f6b4]

  Hi Luiggi thanks for answering, which type of information they may verify from the cardholder, and if it's a business the verification process be the same?  Thanks again for your time, regards.

[ArjayM]

Hi Kermit, Arjay here stepping in for Luiggi,

Yes! As Luiggi mentioned, the appropriate team may conduct a set of verification to confirm that you're an authorized user of the card. The team may ask you to verify the billing method that you have on file by providing information to a secured link such as:

• A valid government-issued ID matches the owner of the billing method.
• A recent billing statement for the billing method on file

You'll be provided with more information and instructions on how to complete the verification. I hope this clarifies.

[mzeeshan923]

yes i needed person and am new at upwork plz help me

[ArjayM]

I'll be more than willing to assist, Muhammad.

Could you please tell us more about your concern so we can assist you more efficiently? We'll look into that and help you accordingly. We're looking forward to your response.

[ac82f6b4]

Thanks for your clarification, my Visa expired last year and I must find someone to help me buy more connects, though I was asking to advise this person on what to expect just in case, thanks for your time, warm regards.

Kermit Blair

[e881782d]

Hi im new to upwork and run out connect, so i cant apply job that i believe that im qualified. How to get connect

[ArjayM]

Hi Friday,

I love the positivity and eagerness to get hired. Also, showing potential clients you are serious about your business and invested in building a working relationship with them will bring you closer to landing your first job. Connects are an investment toward your freelance career.

I'm sorry to learn that you ran out of Connects. There are three ways to get Connects on Upwork. You may want to visit this help article to learn more about them. Best of luck!

[95c30f63]

Hello there, I am new to upwork and I only have 2 connects remaining . I want to buy connects and I already link my bank account to my profile , yet why I cant proceed in buying connects? whenever I try it shows to choices-- "payment card and paypal". I wonder why i cant buy connects after i link my bank account. PLEASE HELP ME 

**Edited for Community Guidelines**

[95c30f63]

In addition, this also shows when i tried to buy connects....