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zaynullabiden
Community Member

Feedback is not showing on my profile

I have recently completed an hourly project of the client named **Edited for Community Guidelines**. The work has been completed successfully as she ended the contract and left a good comment with 5 star rating and its been 24 hours now and I can't see that project listed either in completed or in progress.
How can I find out the reason for that, as this was a good comment and rating which can help me boost my profile so I wanted to have that listed on my profile. 
Thanks!

ACCEPTED SOLUTION
LuiggiR
Moderator
Moderator

Hi Zainulabiden,

 

Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

~ Luiggi
Upwork

View solution in original post

32 REPLIES 32
spectralua
Community Member

Dont rush. It will be shown within 48 hrs after money received. Just wait.

4dff13ac
Community Member

Hi Upwork Team, have a wonderful day!

Upwork team recently my client left me a feedback but it not showing on my profile, I have attached the screenshots, if there are any resolution of it please fix me for my future jobs. I will be very grateful.

 

Regards.

Lubna Bibi

Hi Luban,

 

Looking at the screenshots you are sharing, your client has not yet provided feedback on the contract. Your client has 14 days from the date you ended the contract to leave their feedback; once they do, you should see it reflected on the contract. You can check this page for more information. 

~ Luiggi
Upwork
f8031655
Community Member

Pls I am having issue with my id card I have submit my id card slip with all my name attached still not accepted what is what is happening 

6e08feda
Community Member

I completed my first job on upwork and my client left a feedback but the feedback is private. Can this be made public please? I really need it to be public so I can grow on upwork. Thanks! 

Hi Jedidiah,

 

I can see that the feedback you refer to is already displayed in your public profile. Don't hesitate to let us know if you have additional questions. 

~ Luiggi
Upwork
3b959cff
Community Member

I just received an offer from my client for a cover letter punch-up, and it was an hourly contract while using manual time, but then I delivered the project and he ended the contract, and my earnings have not been visible.

3b959cff_0-1716078493743.png

Here is my earnings dashboard.

3b959cff_1-1716078601383.png

Here is my profile, it showed the hours that I spent in working for him and not the earnings.

 

Kindly help me look into it.

Did you received money already? It will be updated then. Money on the way excluded from that statistic.

No, I'm yet to receive the money. I've not added my payment method.

LuiggiR
Moderator
Moderator

Hi Zainulabiden,

 

Your feedback will appear on your Upwork profile within 24 hours after your earnings are processed on the contract and they are available for withdrawal. As long as the client has paid you at least $1.00 USD and it's ready to be withdrawn, any feedback they leave will be displayed on your public profile. See this help article for more information.

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released and becomes available. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

~ Luiggi
Upwork
f686769d
Community Member

Hi Andrea,

I thing I have that problem too, I just finished the contract but due to privacy of the job my 5 star rating is not showing on my profile

Could you help me to show them on my profile please?

Hi Lionel,

 

You need to have a minimum of $1 earnings successfully processed and available for withdrawal for the job to appear on your Upwork profile. 

 

I checked the job you are referring to and it appears that funds were released today. All payments released on a job must complete a 5-day security period before they are available on your Upwork account. You can refer to the Overview page to check the status of your earnings. 

 

- Pradeep

Upwork

Hello Pradeep,
Now I have some earnings on my account, could you please again check, and make my review public?

 

4e34077f
Community Member

Hi, I recently completed an hourly paid job which disappeared from my profile dashboard and my job success score was not updated as well. The job and the timesheet can be seen under contract but can't be seen under my profile. Kindly help me to rectify this. Thank you

Hi Nkechi,

 

I checked your profile and it looks like you are referring to a job that was started on June 4 and ended the next day. Please know now that you need a minimum of $1 in earnings successfully processed and available for withdrawal for the job to appear on your Upwork profile. Your logged hours on this hourly contract will be processed as per the weekly billing cycle. Once your earnings are successfully processed, your job will appear on your Upwork profile. 

 

Regarding the Job Success Score, it is calculated every two weeks and the next update is due after 2 weeks on your Upwork profile. 

 

- Pradeep

Upwork
aniche_susan
Community Member

I have just completed 10 hours of jobs, but it is not showing on my profile yet as (Job in Progress)

Hello Susan,

 

Sometimes, the total jobs take time to show. I would give the system a week. 

85808c1f
Community Member

I have a completed job on my profile that I received its payment and feedback 5 months ago. However, the feedback is still not showing on my profile. I can see the feedback in the contract details but it's not showing on my profile.

 

You can find the job on my profile under the title "Building a macros in excel and capturing data", if you need to check.

Hi Youssef,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
aniche_susan
Community Member

After 10 hours contract, when will my job appear on the - job in progress? My client has ended my contract with good feedback but I'm not seeing any evidence of job done or payment to be made.

df14c2a0
Community Member

Hello ,
It's been a while since my Upwork client gave me a review and five stars, but it's not showing in my profile, nor in "Public View" mode.
Client said they have give review as well as start rating from their side.

I have also give review for the client and rating.

Not sure, what is happened here- Need Help please.
Since Upwork is a review-driven platform, reviews are important to get new contracts.

Project Name:- Teradata/Datawarehouse

Hi Saravanan,

 

Thank you for your message. I checked and it appears that you have two contracts with the same job title. If you are referring to the contract that ended in October 2023, there are no ratings and feedback left by the client after ending this job. Due to this, they are not visible on your Upwork public profile. You can also verify the client's feedback on the Contract page. If your client would like to leave public feedback now, you can use the 'Enable client to change feedback' link to allow the client to leave feedback for you. You refer to this help page for more information.

 

- Pradeep

Upwork

Thanks a lot and I have asked the client for the same.. and Now I can see the review and star rating...

Thanks again for the quick turnaround

4f77a71c
Community Member

Feedback and ratings are not displaying on my profile for two projects that I completed on June 7, 2024. Despite successful project completion and payment withdrawal, the feedback and ratings remain absent.

Hi Abdul Mujeeb - This might be because of one of the following reasons:
1- The client didn't leave feedback.
2- The Client left feedback, however, you didn't. In that case, you won't be able to see the client's feedback unless you leave feedback OR wait for 14 days after the Contract end date.

 

Hi Abdul,

 

I can see the two projects you are referring to with their respective feedback. If you can't see them on your end, could you please try clearing your browser cache and cookies?

~ Luiggi
Upwork

The two Feedbacks appeared on the 21st of June because the two contracts had ended on the 7th of June; The 14 days were over.

ashraful__emon
Community Member

hello  AndreaG
I think, I had awesome feedback, but it is not visible on my profile. - does this mean I am the only one able to see the feedback left, as on my profile it says "no feedback given"

Hi Ashraful,

 

All your recently completed contracts show that the clients left feedback. Are these the contracts you are referring to? If so, I can confirm that the clients did not leave feedback on those, and what appears in your public profile is accurate. 

~ Luiggi
Upwork

Here are 2 pictures, one of them was my feedback, and the other one was not shown( only 3 shown)

I'm not sure I understand your concern, Ashraful. The client feedback from one of your screenshots and the one with your Projects are visible on your profile. 

~ Luiggi
Upwork

Please fix that, I got 4 reviews but we can see only 3.

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