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Temitope's avatar
Temitope O Community Member

Feedback is not showing on my profile

A client just dropped a feedback for me now after our contract ended and it’s showing no feedback on my profile. Please help

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Temitope,

 

I see that your contract was ended today. In general, your feedback will appear on your Upwork profile up to 24 hours after your earnings are processed on the contract. 

 

For Fixed-Price Contracts, this means after payment for the first milestone has been released. Learn more about how you Get Paid for Fixed-Price Contracts here

For Hourly Contracts, this means after the client has been successfully charged for the hours worked the week before. Learn more about the Weekly Billing Cycle here

 

Thank you

Pradeep H.

 

 

Update: 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

View solution in original post

570 REPLIES 570
Muhammad Shoaib's avatar
Muhammad Shoaib Q Community Member

Hi,
Why my last client feedback is not showing on my profile.

Wes's avatar
Wes C Community Member

Feedback will show up shortly after both people have left feedback and after the first payment has been made. So if it's an hourly contract that started this week, the feedback won't show until next week. 

Vasiliki's avatar
Vasiliki P Community Member

Hello, on 6/12 my contract ended and I gave and received feedback from the client. However it does not show on my profile!

Can anyone help me with that?

Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vasiliki,

 

Thanks for reaching out. I've just refreshed your profile and the feedback you received should now be visible.

 

~ Luiggi
A Al Noman's avatar
A Al Noman T Community Member

Hi,

I have successfully completed a project catalog order one week ago where client approved and then ended the project(Contract ID 28930950). After that, I have also given my feedback. But, since then client feedback showing "No Feedback Received". Usually when i make any small change on my profile description and refresh page, new feedback shows up instantly. That is also not working in this case. What could be the problem?

Thank you.

Martina's avatar
Martina P Community Member

You ended the contract or the client? It seems that you did and the client didn't give you feedback. But you have many of those, so what's different in this situation?

A Al Noman's avatar
A Al Noman T Community Member

Thanks for the reply. The client actually approved the project and ended it first. Only after that, I have closed the contract and given my feedback. As far as i know, client has to leave feedback when closing a contract. But in this case, I haven't received any ratings or text feedback.

Bojan's avatar
Bojan S Community Manager

Hi A Al Noman,

 

I have manually generated your profile which should now be reflecting the most recent information regarding your work history and feedback. Additionally, please clear your cache and cookies and try using a different browser. If the issue shows on your end after this please send me a PM with the Contract ID and our team will investigate it further.

 

Thank you!

~ Bojan
Upwork
Mohaddisa's avatar
Mohaddisa N Community Member

Hello,

I have recently  completed 5 milestone job and received the payment against these  5 jobs but these milestones.not shown on my profile please check my profile and resolve the issue However, They are not reflecting my profile on "Total Jobs", under work history "COMPLETED JOBS"

I kindly ask you to check my profile.

Kind regards

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohaddisa,

 

The number of jobs you currently have on your profile is accurate. For the job you're referring to, it's showing under your jobs "In progress" as the contract hasn't been closed. You currently have one job that's not showing under your work history because you haven't received any payment from your client yet. Once you do, it'll become visible. Feel free to share this help article to learn more.

 

 

 

~ Luiggi
Mohaddisa's avatar
Mohaddisa N Community Member

Hello Luiggi,

        Thanx for reply me I read your reply but I explain you my issue.one job has 10 milestones and I have completed 6 milestones out of 10 and I have done three other completed jobs so totally I done 9 jobs but my profile show only 5 jobs only 4 jobs difference so please guide me about this.  

Regard 

Mohaddisa

 

 

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Mohaddisa, 

 

I'd like to confirm that the information Luiggi shared is correct. Milestones are not the same as completed jobs shown on your profile after you complete a project. Before any work begins, you and your client will agree on certain work milestones and how much you'll get paid for completing each. This help article contains information about this feature, so please check it out. 

~ Joanne
Upwork
Mohaddisa's avatar
Mohaddisa N Community Member

  • Hi joanne
  • Thanx for guide me Ok I will wait for complete my this job thanx
Rebecca's avatar
Rebecca P Community Member

Hello! I need some help. I completed two jobs, in which i both gave feedback for. In my contracts part, it shows that i have rated and left feedback. However, it shows me as not given any feedback on their profile. 

I have cleared cache and cookies, logged back in and out and still nothing. 

Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Rebecca,

 

Please keep in mind that when a contract is closed if only one party has provided feedback, it will not be shown until the 14 days mark has passed. 
Once 14 days have passed your feedback will be visible as well. Thank you.

~ Goran
Upwork
Rebecca's avatar
Rebecca P Community Member

Ah that makes sense, thank you!

Mohaddisa's avatar
Mohaddisa N Community Member

Helo All 

Please guide me I asked to my client to closed milestones jobs.he did end the contract and give me feedback and reviews but job not shown on my profile but earning against this is shown on my profile.i change the word in review and saved  but jobs not shown on my profile please guide me

Pradeep's avatar
Pradeep H Retired Team Member

Hi Mohaddisa,

 

Thank you for your message. I checked and I am able to view the job and feedback from the client on your Upwork profile now. If you still do not see the job on your Upwork profile, could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you

Pradeep

Mohaddisa's avatar
Mohaddisa N Community Member

Hi 

My client completed all milestones jobs and end the contract but till jobs not shown on my Upwork profile.meanwhile I liite bit changed in overview of my profile But till no jobs shown on my Upwork profile

 

 

Avery's avatar
Avery O Community Manager

Hi Mohadissa, 

Are you referring to your contract with Contract ID 29112624? Once the client has paid at least $1 on the contract, it will be listed on your Work History. 


~ Avery
Ojo's avatar
Ojo B Community Member

Hi, I completed a Job on Monday, my client and I have given our feedback but the Job has not been reflected on my profile and my Report page. Please help me

 

Petra's avatar
Petra R Community Member

As you were told hours ago, the contract will show after you were paid, next week sometime.

Mahafuzur's avatar
Mahafuzur R Community Member

I got a hire for a job on 12 January and I complete my task within a few hours, my client end the project with feedback on 13 January. But The projects are never shown on my profile work history .still not showing and still payment showing in progress. anyone can please help me, How can I solve it?

 

 

I attached a few screenshots 

 

**Edited for Community Guidelines**

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mahafuzur,

 

The job you're referring to will not show under your Work History until the client is invoiced. Since this is an hourly contract, your client will be billed for those hours on n Monday at 12 noon UTC. In addition, the hours you logged for that contract will enter their review period next week, and the funds you earned will become available on Wednesday following that review period. You may want to check out this help article to get more familiar with how the billing cycle works.

 

Thank you.

~ Luiggi
Mahafuzur's avatar
Mahafuzur R Community Member

thanks bro