Jun 30, 2020 06:08:07 PM Edited Jun 30, 2020 06:25:13 PM by Paul M
Hi. I recently joined upwork and changed my profile name, having mistakenly used my nickname to apply at the start. I set up a payment account but it's displaying my old name under financial account. How can this be solved?
Solved! Go to Solution.
Jun 30, 2020 08:35:35 PM by Joanne P
Hi Paul,
I checked your account, and it looks like your name change request has already been approved. For security reasons, your new payment method will become active in three calendar days. Thank you.
Nov 13, 2022 12:52:38 PM by Raeed A
Hi Annie.
Thanks for your great reply
I have another problem. They asked me to send my ID card
I sent it 3 days ago and there is no response yet
Can you help me to complete the verification
Thanks...
Nov 13, 2022 03:23:58 PM by Luiggi R
Hi Raeed,
I'm sorry to hear you haven't received a response yet. I checked with the relevant team and can confirm that your verification is still in progress. Kindly allow more time for the review to complete, the team will let you know if anything else is needed from your end.
Dec 4, 2022 11:02:13 PM by Persia A
I would like to change my Financial Account Name too please. I already changed it last Friday, already updated my bank and wise details but still shows as a mismatch... Can anyone please help!
Dec 5, 2022 02:17:14 AM by Pradeep H
Hi Persia,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Feb 25, 2023 01:36:47 PM by Luiggi R
Hi Efthimis,
It looks like the relevant team has already reached out to you with more information via a support ticket. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jul 28, 2023 11:11:56 AM by Luiggi R
Hi Saifullah,
I can see that you've already raised a support ticket regarding your concern. Kindly allow 24-48 hours for the support team to follow up with you and assist you further.