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A's avatar
A M Community Member

Financial transactions for my account have been limited

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

 

I have verified my PayPal access as well as I have added a debit card for more options.

 

I am also not able to hire a freelancer I am getting the below error.

 

"offer creation failed"

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Oluwatobi, 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.

 

That said, if you need to contact support regarding your financial account, you can:

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!


~ Avery

View solution in original post

1,568 REPLIES 1,568
Nikola's avatar
Nikola S Retiring Moderator

Hi Dhanvantari,

 

Thank you for reaching out to us. I checked but I don't see any limitations on your account. Could you please clarify if you are receiving any notification on your end about the restriction? If so could you please share a screenshot here so that we can look into this further?

~ Nikola
Juan Pablo's avatar
Juan Pablo M Community Member

Yes, I was contacted, answer all the questions and provide all the information required, also my ID verification was approved last Saturday, but I'm still waiting for a resolution, or at least an update of my request.

Joanne's avatar
Joanne P Retired Team Member

Hi Juan Pablo,

 

I checked and can confirm that the correct team handles your ticket. Please allow the team time to review. They will update you directly on the same ticket to assist further. 

~ Joanne
Upwork
Anakarina's avatar
Anakarina G Community Member

Hi! I am having this same issue.

I am trying to return to work in Upwork but I'm afraid I won't be able to withdraw the money

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Anakarina,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Kenneth's avatar
Kenneth F Community Member

The AI bot didn't help. Please help my account with this issue. Thanks.

Andrea's avatar
Andrea G Community Manager

Hi Kenneth,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
WeiWei's avatar
WeiWei D Community Member

Hi AveryO,

     I have same problem,I already visit Contack Support,and try to fix it step by step,but It's now working!

I really dont know how to fix the Issue.can you help me?I can pay for your help,thank you!Looking forward to your reply!

Mihir's avatar
Mihir J Community Member

I have connected with chat bot and requested for the ticket creation but it is not able to do so 

A's avatar
A M Community Member

Hi, I have received this error (Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.)when I try adding a card to my billing and payment.

I have checked with my bank the card work fine .

So could you please help me in this regard 

Pradeep's avatar
Pradeep H Retired Team Member

Hello AM,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Ahmer's avatar
Ahmer S Community Member

Hello,

 

I'm unable to withdraw funds...Upwork's saying this 

ahmershakeel_0-1662396583210.png

Kindly please help.

Ahmer's avatar
Ahmer S Community Member

Someone please hep me...

Nikola's avatar
Nikola S Retiring Moderator

Hi Ahmer,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Nick's avatar
Nick T Community Member

Financial transactions for your company have been limited.

 

After paying and having balance as $0, and adding one new card and paypal account, my account continues to be limited. Any help?

Nikola's avatar
Nikola S Retiring Moderator

Hi Nick,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Nick's avatar
Nick T Community Member

Hi there. anyone to help on this?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Nick,

 

I'm sorry for not following up on this earlier. I've notified the Customer Support team of your concern and one of their agents will be reaching out to you now via a support ticket to assist you further.

~ Luiggi
Elsa's avatar
Elsa C Community Member

Hello, I got this message when I went ahead to get paid the funds that I have awaiting: "Your financial account has been suspended. To proceed, please contact Customer Support." I had no notification beforehand and can't think of any reason behind that. I tried the chat bot but it didn't give me any indication as to where to submit a support ticket. 😞

Can you help me? Thank you so much!

Avery's avatar
Avery O Community Manager

Hi Elsa, 


A member of the Customer Support Team will reach out to you through email to assist you further with your concern. 


~ Avery
Naimul's avatar
Naimul I Community Member

Hi 
My account is fully verified . And my payment method is also verified . But when i trying to get paid it looks my finacial account is suspended.  I dont know why its looks like that . So after that I create 5 ticket in several time with in last 2 days . But Ean Hibionada is closing my tickets without any reply and ticket looks solved. 
 But my issue is not solved , even I dont know why its happening ? 
Someone can you please suggest me what can I do now ? 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Naimul,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Samuel Jossue's avatar
Samuel Jossue M Community Member

Hello! 

 

I've been having a problem with my financial accountt his last month. At the beginning I started having problems because my paypal account was being limited and that's why upwork suspended my financial account. Now I have created a payoneer account and I'm still having the same problemwith my financial account, I would like to know if any of you have had the same problemand how can I solve it. 

 

Thank you so much for reading and I hope you can help me.

Samuel Jossue's avatar
Samuel Jossue M Community Member

By the way, I already contacted support and I'm waiting for their response, however I would like to know if you've had the same problem and how you solved it.

 

Aki's avatar
Aki L Community Member

I've done everything yet my account is still on hold. I need to pay my freelancer ASAP but still don't have someone reaching out to me. I created several tickets