Financial transactions for my account have been limited

[#1]

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

I have verified my PayPal access as well as I have added a debit card for more options.

I am also not able to hire a freelancer I am getting the below error.

"offer creation failed"

[#2]

Hello Team,

I created the upwork account few weeks ago  back looking for assistance with building my brand. I  conigured payment options  and noticed this at the top of the site:
"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

 I did not recieve any email or notice of the reasoning and would like to fix this so I can move foward with hiring Talent.

[#3]

This is another message We have permanently blocked your account. Find out more or contact customer support.

[#4]

Hi Israel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#5]

Hi Joanne, 

I posted my concern but have not received a response. May I please message you? 
My partner's account can't be accessed, she tried to reset the password but the link is not working, she was issued a ticket number but can not access it because she can not log in, can you help her, please? 

[#6]

Hi Rowell,

I have posted a response to your post here. Thanks!

[#7]

Hello, 

My account presents the next error, and the chatbot is a joke. Please help!!

We have blocked your account. find out more or contact customer suport

Financial transactions for DANIELA BIANCHI have been limited. Please check your email for additional information or contact customer suport

[#8]

Hi Daniela,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Haven't used our upwork account in a while so I wasn't surprised to see a "suspended due to an expired credit card" when I logged in again. Posted a few jobs and updated the CC on file thinking it would lift the hold like the message says. That was days ago and our account is still on hold. Need to get rolling on this project and I can't wait around for this. Several attempts with the chatbot have been less than helpful in this matter, so please don't tell me to use it.

[#10]

Hi Justin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#11]

I recently added a payment method with mastercard to buy connects but it was declined and I received an email that my account was suspended which will be lifted when I add it successfully, which I did and bought the connects but I still can't submit a proposal, now after two days a message appears instead of the suspension message, there was a problem with the billing method and they put it on hold, I still can't submit a proposal.

[#12]

Hi Junaid, 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#13]

Financial transactions for Nour Salem (39084689) have been limited. Please check your email for additional information. this message appears to me when i tried to add my payment method but i did not do anything wrong and also the following message appears to me  "We found a problem with your primary billing method and to put it on hold. Update it now." what can i do to solve this problem i have waited 2 days i can not apply to jobs or do any Financial transactions in my account please help.

[#14]

Hi Nour,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi,

Everything was good since years. Today a warning message is visible on my profile stated that We’ve temporarily suspended your Upwork account.Financial transactions forArslan Javed (323XXXXXX)have been limited.
I Apeal to support via ticket. Support said the following
**Edited for community guidelines**

I am shocked to see this.I am the owner of this account. I never do this, I even dont know who the person is. How can I reached out to that person.
please tell me a solution to get rid from this situation. It can be a hacker or something else. I have a strong password on my profile and 2FA is also enabled.

I have 5 star review profile and I dont want to lose it.
Help please

[#16]

Hi Arslan,

I can see that you already have an open ticket regarding this issue, and one of our agents is already corresponding with you through the ticket. Please allow time for the team to check and update you directly through your ticket. 

[#17]

Hi,
I am waiting for a support reply but no replay at all.

[#18]

My profile looks like this for a few days already. The rest of the pages look fine. Any ways to fix this?

[#19]

Hello :I would like to know when I will be available to apply. My financial issue is already corrected. Thank

[#20]

Hello support forum, 

My account was suspended due to invalid payment method, and I got an email saying it would be released after I update my payment method.

I have successfully update my payment method and my profile has been verified, but my account is still suspended and I am not able to submit proposals. 

Please help me resolve this. 

[#21]

Hi Daniel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

I recently created my account and meticulously followed all the required steps. Despite my efforts, my account has been suspended. there are some clarification on the reason behind this suspension? I'm eager to understand and rectify any mistakes I may have made.

[#23]

I can help you to do it 

[#24]

Hi Javier,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page with more information and to assist.

[#25]

Had this issue when posting.Have updated to a different billing method/card and still not letting me post. What do I do?

[#26]

Hi George,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep