Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited May 3, 2024 09:07:51 AM by Andrea G
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 23, 2024 10:19:12 PM by Joanne P
Hi Laura,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 24, 2024 12:05:40 AM by Nzubechukwu O
Hi
Apr 24, 2024 12:55:28 AM by Nikola S
Hi Nzubechukwu,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 26, 2024 10:36:22 PM by Christopher H
Hello,
I joined Upwork and posted a job about a month ago. I started getting freelancers interested in the position, but when I tried to message a few of them to set up an interview about the job before hiring anyone, Upwork wouldn't let me message them. I then get the following message:
We found a problem with your primary billing method and to put it on hold. Update it now.
and then this one
Financial transactions for Christopher Hoffman (48461524) have been limited. Please check your email for additional information or contact customer support.
Both credit cards I have attached to the account are valid and are able to be used to pay clients. I never received any correspondance from Upwork about this matter and I emailed customer service, but have received no response.
Can someone help me with this?
Here is my job post:
https://www.upwork.com/ab/applicants/1767951002170077184/job-details
Apr 27, 2024 12:41:00 AM by Joanne P
Hi Christopher,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 28, 2024 09:02:22 AM by Mihir J
Hi All,
I have changed my payment method but still facing the "Financial transaction limited" in my account.
Please let me know, how to resolve it..
Best regards,
Mihir Jha
Apr 28, 2024 09:59:27 AM by Luiggi R
Hi Mihir,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 28, 2024 07:45:43 PM Edited Apr 28, 2024 10:57:48 PM by Pradeep H
Hi All.
I am new to Upwork and have had my account frozen for coming to ten days. During the process of setting up my account, my old business card prepopulated automatically as the payment method. I entered in the 3 digit PIN for my current card twice in error. Since then, my account has been locked.
I have the following errors atop of screen.
__
Apr 28, 2024 11:36:28 PM by Pradeep H
Hi Suzie,
Thank you for reaching out to us, and I apologize for the inconvenience you've experienced with your account being frozen. I understand how frustrating this situation must be for you. I have followed up with the relevant team and I am pleased to inform you that your account has been restored. If you have any further questions or concerns, please don't hesitate to let us know.
- Pradeep