Freelancer not able to deliver the work

[15b15624]

Hi all,

I asked a freelancer to do a job for me. However he is not able to deliver the work given his account has been suspended.

How can we fix it? 

Apparently he sent a request to understand why his account has been suspended but not reply from upwork for the time being. 

The name of the freelancer for whom the account is suspended is **Edited for Community Guidelines**. 

Is that possible to help with this request?

Thanks 

[759e32fa]

Hi Olivier,

Thank you for reaching out to us. Accounts are suspended for many different reasons. Take a look at this help article for details on what is considered inappropriate behavior. Unfortunately, we won't be able to share information about this particular freelancer's account status here in the Community. You can consider hiring a different freelancer to complete the project for you.

[15b15624]

Would you please let me know the process to cancel thé job and gents thé funds back or unlocked? Thanks 

[ArjayM · Accepted solution]

Hi Olivier,

We certainly understand that plans unexpectedly change. For you to cancel a contract you need to: 

• Log in to your Upwork account. 
• Find the contract you’d like to cancel under the Jobs tab. 
• Select Cancel Contract in the top right corner of the Contract Workroom
• Send an escrow refund request to the freelancer

Feel free to check on this help article to be more acquainted with how the procedures work.