How Do I Reopen Closed Account

[#1]

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

[#2]

I accidentally deleted my account. I thought I was just closing the hiring client profile I'm allowed.

I made the same question two days ago and a mod asked me to send her more information. I did, then she never replied back. 

The account that was closed was a google linked account. I'd sign in with one click. Is that a hurdle in recovering it?

Thanks!

EDIT- I'm new to this space for support and I checked my old posts about the same issue and it looks like a ticket was created for me. I never was notified and I never went to the ticket to add information. It was created on monday and there was no activity and it looks like it was closed. I added a comment a little while ago and it looks like it's open again but not assigned to anyone. Will that ticket help me get my issue resolved or do I open another one? I don't see a way to close that one.

Also, I reached out to a mod yesterday but never heard back from her. 

[#3]

Hi Karla,

Thank you for reaching out to us. I checked the ticket associated with the account and it looks like it has been picked up by one of our agents. They may not reply right away since they respond to tickets in the manner that they were received but rest assured that they will reach out to you as soon as possible. Kindly send your inquiries to this ticket so they can assist you further.

[#4]

Please I also need help to recover an old account. I try to sign up again and saying the email is already in use. Thank you.

[#5]

Hi there,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#6]

While signing up I am getting error "This email is already in use." and while logging in I am getting "oops, username is incorrect". Please allow me to sign up using my email id. 

Thanks

[#7]

Hi Barghav,

Thank you for reaching out to us. Just to clarify, are you trying to sign up or log in to your account? I checked your account and saw that you were able to log in recently. As for signing up, you're only allowed to have one account on Upwork. Having multiple accounts is against our Terms of Service. Please let us know if you need further assistance.

[#8]

I want to close my current account and I want to re-create account using my older email id which is throwing earlier mentioned error. Can you please check on that email so can I can proceed with that

Thanks

[#9]

Hi Bhargav,

Thank you for following up on this. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#10]

I had an old account that I lost access to. I think I deleted it and I sought to regain access a while ago but was neve able to. 

I have access to the email address it was linked to. 

Is closing this account required of me? This account has just been restored after I accidentally closed it on Monday. I would like to do things the right way but I don't want to risk not being able to get back on the platform.

[#11]

The right way is to contact Support to regain access to your original (first) account and delete the one your are currently communicating with. You are only allowed one account, and this is the initial one.

[#12]

Hi Karla,

It looks like you've already reached out to our team and a support ticket has been created with your concern. I highly suggest you continue communicating with our team through that ticket or email for updates and further assistance.

[#13]

They marked it solved since they restored this account but there is an older one.

[#14]

Hi Karla,

I can see that you just sent a follow-up message to our team through the previous support ticket. Please keep an eye out for updates here or at your email address. We seek your patience while we address your concern.

[#15]

Hi, I just signed up for Upwork as a freelancer a few minutes ago, but during setting up my profile, realized that it had automatically taken the name attached to my Google account.

I went into the settings to try to change that name (I wanted to use a shorter form), but ended up closing my account, thinking I'd just be able to sign up again with the same email but manually type the name.

I tried to sign up / log in again but it redirects me in a loop from "Account already exists" to "Not recognized for Google sign-in".

So I used an old burner email to log in and type this. I'll be happy to close this account if you can reopen/restore my original. I can share the original email address in PM.

[#16]

Hi Leah,

Thank you for bringing this to our attention. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be glad to assist you further.

[#17]

I cannot Login / Signup with my Google Account

It shows the Error

Google account g...@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked.

when i sign up

and it says

Account already in user

[#18]

Hi Neel,

Thanks for reaching out. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be glad to assist.

[#19]

Please can someone help me reopen my old account?

[#20]

Hi there,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.

[#21]

I closed an account previously but I want to recover it, so I've created a new account with my hotmail address, and when I try to change my email it says it's already in use, but when I try to login with my gmail account this message appears:

"Google account ...@gmail.com is not recognized for Google Sign-In on Upwork. Please make sure you are using the same account that you have previously linked."

[#22]

Hi Lais,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the email address you are referring to? 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[#23]

I closed my old account last year and i did not know about the one account per person rule. I had to create a second account now to get in touch with the support team. Would i be able to restore my old account back and close this account? If its not possible to restore my old account and i am no longer able to use upwork then i am happy to delete this account as well. I do apologize for unintentionally violating the TOS

[#24]

Hi Sajiv,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

[#25]

Hi! I've closed my accound some time ago, but I want to get back to work on upwork. 

Can I reopen my old account?

Thank you!

[#26]

Hi Marina,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.