How Do I Reopen Closed Account

[#1]

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

[#2]

I can't use my original e-mail in upwork. When I create an account using the e-mail it says the e-mail is already in used but when I log-in it says username is incorrect. Can anyone help me deal with this problem? I really want to use my original e-mail in upwork. Thank you in advance.

[#3]

Hi Jay,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via email to assist you further.

[#4]

Hi,

I have an account associated with the email **Edited for Community Guidelines**  I can't log in to it because it says google sign-in is not activated for this email address... I only changed my email address but used the account after it but now I can't log in to my account...I have to deliver the order in 3 days.

Your help will be appreciated.

Thank You

[#5]

Hi Sehrish,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via email to assist you further.

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[#6]

Hello when i try to login with my account i get warned. google account **Edited for Community Guidelines**  not recognized. 

After when i try to sign up i get warned this email is already in use. 

For to write this error i open new e-mail account and register because without login i cant reach the help&support. 

[#7]

Hi there,

Could you please send me a private message and provide the email address? Please click my name to send me a private message.

[#8]

I send private messages yesterday. 

[#9]

I would like to reopen a closed account

[#10]

Hi Ayomide,

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to?

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[#11]

I was using upwork for few years back.  Account email-id is **Edited for Community Guidelines**

Now trying to login but my account is suspended. How i can get it back?

[#12]

Hi Zaheer,

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

I need support to contact me somehow, not sure how as its very hard to find out how to mesage support directly.

[#14]

Hi Campbell,

I'll have one of our team members reach out to you directly via a support ticket to assist you with your request. You can check here or your email for updates.

[#15]

I closed my account a few months ago, I did not know I would not be able to access it again. I have opened a new account with the same email address. I had been on Upwork and established myself as a freelancer, plus had contacts I wanted to maintain. Could you please help me

[#16]

Hi Pankaj,

Could you please reach out to me via PM (click on my name) with more details about your original account so that I can assist you further? Looking forward to your response. Thank you.

[#17]

Hello I am triying to use my primary email " **Edited for Community Guidelines**" for my account but when I try to login it says this email doesn't have an account and it takes me to create account page and when I create an account it say that the email provided has an account and it redirect me to log in page and the process goes on and on. I remember I used the email to create an account before but I deleted the account because I wasn't ready for freelancing. So I tried to create this temporary email inorder to create the account and try to change the email to " **Edited for Community Guidelines**" but it keeps saying the provided email has an account. I need help to use my primary email for upwork account.

[#18]

Hi Ibrahim,

Thank you for your message. I checked and I see that the email address is linked to the previously closed account by you. You will be unable to use this email address on your new account.

Thank you,

Pradeep

[#19]

Is there anyway I can still use that email in an account again whether it this account or the previous account

[#20]

I mean how can I reopen the account that was linked to the email

[#21]

Hi Ibrahim,

I'd like to gently remind you that having multiple accounts is a serious violation of the Upwork Terms of Service. Please, click on my name and send me a PM with the registered email address of the original account. I'll assist you further from there.

[#22]

I'd like to reopen my freelancer account. I was told to contact customer support but for some reason you guys don't have a simple contact email address so I had to sign in with my employer profile just to post something.

[#23]

Hi Mulugeta,

Thank you for reaching out to us. Please know that if you want to be a freelancer and a client at the same time, you will have to use the same account to log in to Upwork but will have separate user profiles. Having multiple accounts using different email addresses is against our Terms of Service.

If you're a client now, but would like to do work as a freelancer or agency:

1. Go to Settings › My Info.
2. Click the Create New Account link at the bottom.
3. Select New Freelancer Account.
4. Once set up, use the account menu at the top-right of your screen to switch between using Upwork as a client, freelancer, or agency.

You can read more about this here.

As for contacting support for account-specific questions, or if you are still stuck on the automated chat, an agent from our support team can help.

To speak with a human for help using Upwork:

1. Go to the Help Center.
2. Select “Get Support” at the bottom of your screen.
3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."
5. Select "Contact Support" and follow the options provided.

[#24]

I am not accessing my account after I closed it. I closed my account by
accident. How can I reopen it again????

[#25]

Hi Mulugeta,

Thank you for your message. I am sorry to hear about your account. Please click on my name on this post and send me a private message with the registered email address for the closed account.

Thank you,

Pradeep

[#26]

Hello.

I also want to retrieve my previous account. Can somebody please help me? Thank you.