How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

Hello Support, 

Can someone please help me in reactivating my old Upwork account.. Thank you in advance and looking forward..

[#3]

Hello Support,

Can someone please help me out in reactivating my old account on upwork.. Thank you in advance and looking forward..

[#4]

Hi Mohsin,

Could you please click on my name above this post and send me a private message with the email address associated with your old account? Looking forward to your response. Thank you!

[#5]

I tried logging into my old account with my email (that I have emails from upwork from)

- **Edited for Community Guidelines**

If I try to log in with google login, it says it is not connected.

If I try to log in with email, it says it does not exist.

If I try to make a new account, it says the email is already in use.

I have also reached out through support ticket twice but have not gotten a reply.

I would just make a new account but I want an account linked to the **Edited for Community Guidelines** email

Please help.

[#6]

Hi Tyler,

Thank you for reaching out and reporting this here. Firstly, please be reminded that users are only allowed to have one account, and having multiple accounts is a violation of Upwork's TOS. However, I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. 

Feel free to coordinate with the team through the email associated with your old account, the one you need assistance with. They will surely assist you accordingly.

[#7]

How would I talk to them with the old account, I have no access to it, also I do not know of a direct support email to contact upwork with.

[#8]

Hi Tyler,

The team will be sending you notifications on the email associated with the account you need assistance with. Can you please confirm if you still have access to that email?

[#9]

Can you or someone help me with a similar issue please. I'm running out of options.

[#10]

Hi Brandon,

Could you please click on my name above this post and send me a private message with the registered email address for the closed account?

Thank you,

Pradeep

[#11]

I clicked on your name but do not see a way to send a private message.

[#12]

Hi Brandon,

You should be able to send private messages now.

[#13]

For some reason when I put my email (which is a shortended version of my name) I recieve the following response: "You used one of our predefined bad words. Please clean up the language and try again."

[#14]

Apologies for the inconvenience, Brandon. Your account has been restored as per your request.

[#15]

How? I haven't been able to send you the email for the account I have lost access to and when I try to sign in using that email address I still get the error: "Oops! Username is incorrect." The private message won't even allow me to send a screenshot of my email address and I don't feel comfortable placing that in the open forum. How can we work around this? 

[#16]

Brandon, since your message was filtered we can still see it on our end. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here and via the notification sent to your email address.

[#17]

I have no notifications for this request in my main email address or for the email address that I created just to get help on this forum (or in the spam folders)  and when I use the link you provided there are no requests there either.

[#18]

Hi Brandon,

I can see that the team has reached out to you via email with more information and instructions on how you can proceed with an account. Could you please check your email to confirm? If so, feel free to coordinate with the team by responding if you have questions or need further assistance.

[#19]

Hi Arjay, Could you please private message me and tell me which email address that information was sent to because I have not recieved any such email. The only emails I have recieved are the ones related to forum badges (as can be seen in my screenshot).

Thank you.

[#20]

Hi Brandon,

Thank you for your response. I did send you a PM with more information about the email sent to you by the team. Please refer to my message and we'll go from there if you have questions or need further assistance.

[#21]

Hello Arjay,

As noted in my private message yesterday I still have not recieved an email. Please refer to my private message.

[#22]

Hi Brandon,

I'm sorry to hear that you haven't received the email from the team. I've submitted a follow-up to the team. We'll surely keep you posted on updates from them. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#23]

I still have not received an email about my original post or the two support tickets I have put through.

[#24]

I still have not received anything. I have been checking my email every day.

[#25]

Still have not recieved anything from support.

[#26]

Hi Tyler,

I checked and can confirm that you have already received a response from the Customer Support team directly to the email linked to your original account. Kindly check your email for more information regarding your account status.