I Want to Claim My Previous Account Which is Under an Agency

[94e3586f]

I want to claim my previous Upwork account, which is currently under an agency that I worked for in the past. I asked them to provide me access to the account but they are unresponsive. I want to claim the account back so that I can deactivate this one and start using that my original account. I also have link to that account that I can share. I request Upwork's team to help me.

[ArjayM]

Hi Piyush,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to coordinate and assist.

[94e3586f]

Hi Arjay,

The ticket was created on 12th April, Friday. And, today is 17th April, Wednesday.

There has been nothing done yet from Upwork's team. My problem hasn't been solved.

A constant back and forth - "We are into this", "We will get back to you with an update", and so on.

What's frustrating is that Upwork team has now stopped answering to me. I have asked for an update three times now but there's no reply.

That's very very shameful.