Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Nov 27, 2022 08:02:32 AM by Annie Jane B
Hi Claudio,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 29, 2022 04:34:47 AM Edited Nov 29, 2022 07:31:24 AM by Annie Jane B
**Edited for Community Guidelines**
its been tw o weeks im getting this same notification but couldn't get verified, what should I do? Please help
Nov 29, 2022 07:32:35 AM by Annie Jane B
Hi Ansah,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Dec 2, 2022 12:42:01 AM by Ansah S
is there any other way to get verified like thriough direct chat? also please guide me that can I start some job untill you verify my id?
Dec 2, 2022 05:04:43 AM by Pradeep H
Hi Ansah,
Dec 2, 2022 12:29:40 PM by Ansah S
Dec 2, 2022 01:26:18 PM by Arjay M
Hi Ansah,
Yes, that's correct! You can start looking for jobs and submitting proposals. As Pradeep mentioned, If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Additionally, since you're fairly new to the platform, I think it's best for you to start with the basics. Below you'll find a few Upwork Academy courses to help you get started:
Nov 29, 2022 03:30:56 PM by Neo B
So I have posted 2 different tickets for my id and I have been ignored for 8hours I can't get my clients with out it Iv added my passport 2 times now and it's still not be accepted what's going on
Nov 29, 2022 10:52:44 PM by Robin L
Hi Neo,
There seems to be a delay on Upwork's side. A notice has been placed on the Trust and Safety support page:
"Due to the increase in the volume of ID verification submissions, there will be a delay of up to 5 days. We greatly appreciate your patience while our teams review the documents."
Nov 30, 2022 12:59:00 AM by Annie Jane B
Hi Neo,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us 5 business days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 30, 2022 04:48:34 AM by Neo B
I have some money I need atm and I can't do anything about withdrawal as my accounts on hold because of the id
Nov 30, 2022 02:37:59 AM by Pham T
Hi!
I was asked to do identity verification and I have finshed immediately.
However, my account is still restriced and my old clients can no longer see the contracts they had with me.
How long does it take for my account limitation (inability to bid on projects) is removed? It has almost been a day.
Thank you.
Nov 30, 2022 05:28:10 AM by Annie Jane B
Hi Pham,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 30, 2022 07:32:22 PM by Pham T
Hi AJ,
Currently. it has already been 2 days and I am still restricted. This has heavily affected my workflow, and I could not get through with customer support. Please take this matter into consideration asap, as it is having a negative impact on my pending jobs as well.
Nov 30, 2022 09:43:05 PM by Pradeep H
Hi Pham,
Thank you for your message. I am pleased to inform you that your account is verified now.
Thank you,
Pradeep
Dec 3, 2022 05:10:57 AM by Ahmed M
Hi, It's been 6 days since I upload my ID for verifications, and still no response.
Dec 3, 2022 08:30:12 AM by Annie Jane B
Dec 3, 2022 03:44:40 PM by Mujahid A
Hi I am also facing the same issue It's been rough a week that I am waiting. The rest of the things got verified except identity.
Dec 4, 2022 09:16:59 AM by Luiggi R
Hi Mujahid,
I checked with the team and can confirm that your verification process has been completed. Don't hesitate to let us know if you need further assistance.
Dec 10, 2022 03:45:13 AM by Kashaf N
How much time does it take to review my profile.
I submitted my profile 5 days ago and still it is not approved.
Dec 10, 2022 04:05:02 AM by Sophie A
You need to follow the suggestions you received from the Profile Courses section here Courses - Upwork Community
and resubmit your profile.
Dec 10, 2022 07:32:53 AM by Annie Jane B
Hi Kashaf,
Dec 11, 2022 01:00:43 AM by Qaiser N
I submitted indentity verification request 2 days ago and it still isnt processed, cant seem to get in contact with anyone any help is appreciated.
Dec 11, 2022 05:26:29 AM by Annie Jane B
Hi Qaiser,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 11, 2022 06:10:01 AM by Qaiser N
Thanks for your response Annie Jane,
Can you please tell how long does it take to verify my id?
Waiting for your positive and prompt response.!
Regards,
Dec 11, 2022 10:23:54 AM by Annie Jane B
Hi Qaiser,
Due to the higher volume of requests, the verification can take longer than usual. Please know that they are addressed in the order they were received. It would be best to send any questions or concerns that you have to the active support ticket in order for our team to assist you more efficiently.
Dec 12, 2022 05:33:36 AM by Qaiser N
Hi Annie Jane,
It's been 3 days since I submitted documents for my account verification but there has been no response from the Upwork team and also not getting a single answer from the support ticket,
any help is appreciated.
Waiting for your prompt and favorable response,
Thanks
Qaiser
Dec 11, 2022 04:39:47 AM by Aqsa S
Hi,
I'm Aqsa Saleem and I'm new on Upwork. Even after the idetity verification an error is still showing on my screen after the 3 days of identity verification what I do.
The error is
Action required: Verify your identity by 12/15/2022 UTC to continue winning jobs on Upwork. Get started.
Dec 11, 2022 04:34:03 AM by Aqsa S
Hi,
I'm Aqsa Saleem and I'm new on Upwork. Even after the idetity verification an error is still showing on my screen after the 3 days of identity verification what I do.
The error is
Action required: Verify your identity by 12/15/2022 UTC to continue winning jobs on Upwork. Get started.
Dec 11, 2022 10:01:07 AM by Annie Jane B
Hi Aqsa,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 11, 2022 06:36:27 AM by Krys V
anyone can help me to review my profile? because it take it so long i've been waiting 9 days to review my profile but nothing happened and i cant submit the proposals pls help me to be approved my profile thank you 😆
this is my upwork link: https://www.upwork.com/freelancers/~01199dd8be45a568bb
Dec 11, 2022 10:41:33 AM by Annie Jane B
Hi Krys,