Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Sep 7, 2022 12:45:16 PM Edited Sep 7, 2022 12:46:14 PM by Joseph V
Can anyone help me with my situation I have clients and it is taking too long it has been about a week since I submitted it! Tomorrow is the last day and I have a client tomorrow with a contract she would like to start with my ID verification says 1 business day to be verified but it has been about a week!! PLEASE HELP!!!
Sep 8, 2022 06:45:46 PM by Muhammad K
I am also facing the same problem, Please some one from upwork support help me. I will be thatfull to you. its been 3 days now. i am worried
Sep 8, 2022 08:19:42 PM by Arjay M
Hi Muhammad,
I have reached out to the team handling your case and I'm pleased to inform you that your ID is now verified. You should see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.
Sep 17, 2022 10:51:02 PM by Alex G
Avery,
I also am experiencing this problem. May you please assist me?
thanks,
Alex
Sep 18, 2022 01:25:27 AM by Pradeep H
Hi Alex,
Thank you for your message. I am pleased to inform you that your ID verification is complete now.
Thank you,
Pradeep
Sep 19, 2022 11:54:28 PM by Chukwuebuka A
Hey Avery,
I submitted my ID for verification two days ago, my account had been on hold since yesterday and it's still showing me, "we're reviewing your documents and will get back to you within 1 business day."
When will I have full access to my account again, please I need urgent response.
Sep 20, 2022 04:53:54 AM by Annie Jane B
Hi Chukwuebuka,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I checked your account and can confirm that your ID verification was successful and the temporary hold on your account has been lifted.
Sep 21, 2022 03:38:27 AM by Ahsan A
i am experiencing this issue, "We're reviewing your documents and will get back to you within 1 business day." please resolve it
Sep 21, 2022 08:10:41 AM by Annie Jane B
Hi Ahsan,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Please check your email as our team sent out details on how you can complete the verification process.
Oct 19, 2022 10:24:17 AM by Ondre W
Hello Avery,
Hope you're doing well.
I am having the same problem now.
I submitted docs and had a video call 5 days ago but it's not done yet.
Could you please check the progress?
I would really like to get back to working and continue providing the 5 star development services that my clients have come to expect from me.
Thank you
Nov 7, 2022 08:56:41 AM by Nada A
Hello,
I have submitted my ID document verification and Visual verification 4 days ago. I still have an alarm that says "We're reviewing your ID, which can take up to 1-3 business days." And another one says "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day."
I have til 11/11/2022 for this to be handled. Help me, please.
Nov 8, 2022 02:07:44 PM by Mina E
I am facing the same issue.. please verify my identity as fast as you can
Nov 8, 2022 04:16:55 PM by Arjay M
Hi Mina,
I can see that you've been communicating with the team about your concern and a support ticket has been set up as well. Please continue coordinating with the team through the same ticket so that they can assist you accordingly and more efficiently.
Nov 10, 2022 11:08:05 PM by Angeli Aura O
Hi, I have been experiencing the same thing. I have submitted the requirements 3 days ago but up unitl now it's still not verified. i worry because I have an ongoing project and the system says if I don't verify my id until the 14th of November. Upwork will be holding my salary
Nov 11, 2022 02:20:23 AM by Pradeep H
Hi Angeli,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Nov 11, 2022 05:33:08 PM by Farhan A
Hello Avery,
I am experiencing the same issue,
I've submitted my ID for verification 3 days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1-3 business day." note. How long will this take?
Would appreciate urgent reponse to this.
Nov 12, 2022 06:56:41 PM by Md O
Hello Avery,
I am having the same issue It says "We're reviewing your ID, which can take up to 1-3 business days" but 3 days is already over.
Nov 27, 2022 02:52:08 AM by Nihan D
Hi Avery,
I believe I made a mistake during ID Verification and only submit the ID Photo, instead of the whole ID Document .
Is there any way I can fix this situation?
Would appreciate an urgent reponse to this.
Thank you.
Nov 27, 2022 07:42:28 AM by Annie Jane B
Hi Nihan,
Thank you for reaching out to us. Should our team need you to further verify your details, they will reach out to you with instructions on how you can complete the verification.
Jan 19, 2023 10:46:10 AM by Ahmed M
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 3business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers. My account in hold since 15 day.
May 9, 2023 11:19:24 PM by Obi C
Hello Avery,
I am experiencing the same issue,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?
Would appreciate urgent reponse to this.
May 9, 2023 11:44:09 PM by Obi C
I submitted my ID for verification a while ago, but it still shows the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process.
May 10, 2023 02:38:08 AM by Annie Jane B
May 15, 2023 12:42:25 PM by Dave V
Hi there,
I've submitted my id verification process and it's already 3 business now and still not notified.
Please provide me some help, that would be great !
Dave Vilpigue
May 15, 2023 06:52:57 PM by Arjay M
Hi Dave,
Thank you for reaching out. I submitted a follow-up to the team handling the review. One of the members has reached out via email with more information and instructions for you to complete the ID verification. Don't hesitate to communicate if you have questions or need further assistance. You may also access the ticket linked to your case here.
Jun 2, 2023 01:54:39 PM by Shams Ul Din J
Mam good afternoon
i added a stylish profile picture a few days back .then i got a order then i saw a notification to verify documents so now i am unable to change profile even though i have submitted nic and a selfie for verification
Jun 2, 2023 01:51:00 PM by Shams Ul Din J
visual verification cant pass because mistankly aded a stylish photo as profile it has been 2 days now?
Jun 2, 2023 04:19:32 PM by Arjay M
Hi Shams Ul Din,
I've reached out directly to the team handling the review and submitted a follow-up. One of the members has reached out via email with more information and further instructions on how to complete the review. Feel free to coordinate with the team if you have questions or need further assistance.
Jun 3, 2023 11:39:53 AM by Shams Ul Din J
Hello guys
My name is Shams Ul Din Janjhi i am from pakistan. as pakistan is hub of freelancers the most of freelancers have their national id cards in Urdu(pakistani language) so upwork must hire a team for verification for Pakistan specially.
why I am saying this?
recently i got a order and saw a notification to complete identity verification in 7 days so i submitted my orignal nic and selfie for verification. it was rejected i thought maybe its due to a bad quality picture so i took clean pics of nic and reuploaded again they rejected. i dont understand why. because i am from Pakistan? is this reason?
so i am waiting for verification through video call or at least hire a pakistani which understand the urdu . your translaters who translate local language ids are complete failure as i observed...
i am really very disappointed
Jun 3, 2023 02:18:28 PM Edited Jun 3, 2023 02:20:08 PM by Luiggi R
Hi Shams UI Din,
I can see that you're still in communication with the relevant team via a support ticket regarding your concern. I'd suggest that you continue communicating with them via the same ticket so you can have your verification completed.
Nov 11, 2023 10:29:08 AM by Mustafa S
Hello Avery,
I am experiencing the same issue. I've submitted my ID more than 3 days ago but it is still showing "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day." for more than 3 days.
Nov 11, 2023 12:17:41 PM by Luiggi R
Hi Mustafa,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 10, 2022 03:57:58 AM by Salman S
Hello Avery,
I have the same issue occurring with my verification process as well. Can you please help me out here?
Anticipating your response.
Regards,
Salman
Feb 10, 2022 04:11:48 AM by Goran V
Hi Muhammad,
I checked your account and I can see that you're already communicating with our team via ticket. Rest assured, our team will update your ticket as soon as possible and will assist you further directly there. Thank you.
Oct 9, 2022 11:24:37 PM by Muhammad U
I am experiencing the same issue,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." and taking too long. Please help. Thanx
Feb 26, 2022 09:25:56 AM by Saiful I
Hello there, I have the same issue. I submitted my documents around 15-20 days before but still didn't receive any confirmation/notifications. Could you please help me to solve this issue?
Regards,
Saiful