Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Jelena,

I have reached out directly to the team handling your case and they've confirmed that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!

[#3]

Thank you so much!

[#4]

I've submitted all required document for my account verification but for close to 48 hours now, I haven't gotten a feedback from the team and even the support didn't respond which is so unprofessional.

Please is this how the verification takes a long time?

[#5]

Hi Okikiola,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

[#6]

I was ask to submit my Identity card and selfie verification for identity verification purposes.
It is now more than 72 hours since I submitted my documents but I still have not heard from you.

[#7]

 Hello, I need help verifying my account, I do to have any badge yet, not even rising talent. Upwork hasn't contacted me for verification even though I have completed my profile and I have been up on Upwork since August this year. Kindly Help if you know a way to go about it

[#8]

Hi Timothy,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

The same goes for the Rising Talent badge, it is assigned automatically when a freelancer meets the requirements you've listed, which can also be found here. This process is working as designed and we can't specify a reason why a freelancer isn't eligible for receiving the Rising Talent badge. Once you qualify, you should receive a notification letting you know

[#9]

Hi, 

I am having the same issue. its been more then 3 days and my ID verification is not cleared yet. How will it take ?

[#10]

Hi Ahmed,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

[#11]

it show 404 page does not exist and 

and my profile setting there is no id verification option

[#12]

Hello,

I am having the same issue. I have recieved a warning banner stating the following:

Action required: Verify your identity by 11/11/2022 UTC to continue winning jobs on Upwork.

I went through the visual and ID verfication steps on last friday but I haven't been verified yet. Could someone help me with clearing this, please? I really need to have a verified account for my contract.

[#13]

I did my ID verification few days ago and it is still under review. Can the support officers help me check the status of my verification. Thanks.

[#14]

Hi Muhammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#15]

Hi 

I need your help in terms of my id . I dont have my id at the moment since I lost my wallet. And the easiest way to get one is nbi clearance but it will be available next week. Please anyone help me coz I will not be able to upload one my upwork account will be close in which at the moment I have an active contract. The deadline is tomorrow.

[#16]

Hi Jenny Ann,

I can see that the team reached out to you with more information. Your Upwork account won't be closed; however, your account will be put on hold, and you will not be able to withdraw your earnings on Upwork. Once you're ready to complete the verification process, please do so following the steps shared on the email. 

[#17]

Hi, I just got my first freelance gig last Sunday, and Upwork asked me to do:

1. ID document verification

3. Visual verification

Which I did on the same day. 

It says that ID document verification might take up to 3 days to review, while selfie verification takes a few mins to one business day to review. It's been 3 days now, is it normal to still have these documents under review?

Would appreciate any help as I need to be verified by the end of this week to continue working in Upwork. Thank you.

[#18]

Hi Gracella,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

[#19]

Hi, I had submitted my ID for verification on the 5th Nov and till date it is showing as pending. I am unsure if my proposals are being seen by clients, since the ID verification is pending. The location and selfie verification was done the same day, but ID is pending. Please advise why it is taking this long.

Thanks.

[#20]

Upwork requires the id verificaton so I uploaded them.

It has been 3 days after I upload the id and I don't get any response from them.

What happens on here?

[#21]

Same case happening with me

[#22]

Hi,

I am unable to verify my ID, it says the Identity Verification page does not exist, I have also attached the screenshot. Please help me to verify my identity. 

[#23]

so here is the thing I was told to verify my account and the passport I have is expired tried with it and never worked used an emergency passport that was hand written (I live in Ethiopia, I was in Saudi Arabia when I recieved my emergency passport so that I could return to Ethiopia) the thing is I didn't read the Requirment well and saw that handwritten document is not allowed.

will upwork ban me cause I accidently upload the wrong document.

[#24]

I did my id verification few days ago and it is still under review and i have a payment still pending, won't the unverification of my ID affect my receiving my money?

Kindly help me to check what could be the cause of the long review.

[#25]

Hello, please, I am new to Upwork. I have been trying to complete my identity verification for a while now and it has not been going through. I have been trying to upload my Nimc identity card which passes for an ID card in Nigeria and it's not working. I have tried to Upload both PDF and picture format but it keeps reversing on me. Sometimes it's technical issues, other times it just doesn't go through. I need someone to point me in the direction of what to do and my photo is yet to be verified as well and that is only supposed to take a day and I did that like 4 days ago.  The deadline for the verification is 11th of November and that's just a few days away. I need help. 

[#26]

Hi Bola,

I'm sorry to hear that you're having difficulties verifying your account. However, I can see that the team has reached out to you with more information and instructions on how to complete the process. Please don't hesitate to coordinate with the team here or on the email notification that you received if you need further assistance. They will surely look into your concern accordingly.