Hi Roman,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Noor,
To help ensure a professional, secure marketplace that everyone can trust, we’re moving toward requiring all active talent to verify their identity. Once you’ve verified your identity, we’ll put an Identity Verified badge on your profile. The badge displays as a check mark next to your name. This lets anyone who sees your profile know that we’ve taken steps to confirm that you are who you say you are.
Hi Nailah,
Thank you for your message. I checked your account and noticed that it is already verified now.
Thank you,
Pradeep
Hi Ashish,
I checked your account and can see that you were able to file a ticket for the same concern. I highly recommend you refrain from filing new tickets so that the team can assist you more efficiently. Please expect the team to get back to you within 48 to 72 hours regarding your verification concern.
~ Avery
Hi Titilayo,
I can see that you've already submitted your verification documents. Once the team gets it to their queue, they will let you know if they need further information by reaching out to you directly.
If you don't hear back within 72 hours, let us know and our team will be happy to help!
~ Avery
Hi Ma Dana Ladin,
I'm sorry for the delay, as I had to look into it further. Kindly retry to complete your video verification again, and let us know if you need further assistance.
~ Avery
Hi Joseph,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Joseph,
Arjay here stepping in for Annie Jane. Please note that you can still submit proposals to potential clients without having to verify your ID. We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify. You may want to check this help article for more information.
Hi Mel,
Thank you for your message. I have reached out directly to the team handling your case and one of the team members has reached out to you with more information along with instructions on how to resolve the issue. Feel free to coordinate with the team via that email or this page if you need further assistance.
Hi Quan,
I can see that you've been coordinating with the team on this support ticket regarding your concern. We highly suggest you continue doing that through that ticket so that the team can assist you accordingly and more efficiently. Feel free to update the team if you have questions or need further assistance.
Hi Quan,
Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while the team responds to your previous message.
Thank you,
Pradeep
Hi Muhammad,
Thank you for reaching out. I can see that one of our team members has already reached you via a support ticket regarding your concern. You can access your support tickets here . Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern.
Thank you,
Pradeep
Hi Lil Marie,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Muhammad,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
