Hi Olatunde,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
~ AJ
Hi Kashif,
If your account is placed on hold as a result of not completing a verification process, it will remain on hold until you can complete it. Once you have the required documentation, you may follow the instructions you received to complete the verification to lift the account hold.
Hi Ruth,
Thank you for your message. I have followed up with the team handling your request and I see that one of our team members has already reached out to you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hi Jocel,
~ AJ
Hi Sahil,
We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
~ AJ
Hi Sachin,
~ AJ
Hi Shohrat,
~ AJ
Hi Osama,
No verification is currently required on your Upwork account. The team will contact you if verification is necessary in the future. Verification is being gradually implemented for Upwork users. If the team requires verification, you will receive an email or a notification in your account with instructions on how to proceed.
Thank you,
Pradeep
Hi Osama,
Thank you for your message. At the moment, the verification cannot be requested on the account. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Thank you,
Pradeep
Hi Ariwala,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Kushan,
Thank you for your message. I see that your account is already verified now.
Thank you,
Pradeep
Hi Basti,
Thank you for reaching out to us here in the Community. I believe you're referring to the ID Verification Badge. I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.
Hi Leo,
Thank you for your message. I see that you have already submitted the documents for verification. Please allow 1-3 business days for the team to review and update your account. Our team will reach out to you if they need additional information from you.
Thank you,
Pradeep
Hi Muhammad,
Thank you for your message. I checked your account and noticed that you have already submitted your ID documents. Please allow 1-3 business days for the team to review and update the status.
Thank you,
Pradeep
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