Identity (ID) Verification

[mihawkkk]

i have trublle with Identity Verification, i live in lebanon, and the only way to verify my identity in lebanon is with passport, but i dont have passport,  is there any other way to work on this platform ?please i need help ASAP

[nyonomega0]

I just checked OP's profile and she has worked on a contract with an hourly rate of $0.56. How is that possible?

[petra_r]

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Sushant B wrote: How is that possible?

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In 2014 there was no minimum hourly rate.

[nyonomega0]

I didn't check the date. Thank You for clarifying.

[NikolaS]

Hi Flordeliza,

I would be happy to help. I would like to clarify that you can't access the Identity Verification Page because you are not required to complete any verification process at the moment.

Please know that we’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.

Feel free to check this help article for more information. 

[00133908]

It has been more than one week since I have submitted my government ID for verification, but still no response. What's the best solution I can go with?

[NikolaS]

Hi Muhammad,

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge.

If you become eligible/required, we will notify you when you log into your Upwork account.

Additionally, I see that you also created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[503a92f2]

Hi,

I'm being asked to upload my identity but i checked on the help pages and it does not show how or where do i upload my scanned identity documents. I dont know where to send it or to upload it. Please help.

Thanks..

[NikolaS]

Hi Hiren,

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Please know that only earning freelancers are eligible/required to earn the “Identity Verified” badge.

If you become eligible/required, we will notify you when you log into your Upwork account.

[michaelloc]

I want to know why Identity Verification option is not showing on my Upwork account.

I want to know solution, please help me.

Many thanks!

[NikolaS]

Hi Loc,

I checked and it doesn't look like you are required to complete any verification process at the moment. Please know that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

[haleighsweeney]

Hello I'm new to upwork and want to upload my ID so I can get started. I haven't been asked to you. When will I be able to? 

[martina_plaschka]

When they ask you. They will not, your profile is completely empty. Nothing to verify there. 

[e249365b]

Hi,

In my profile I cannot find  identity verification. There is no option there to verify by video call , ID proof or anything else. I have attached the profile screenshot so have look into that.

Kindly help me out and provide me the solution to it.

Thanks you

Navdeep Singh

[AndreaG]

Hi NAVDEEP,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[545cee9f]

I want to be verified 

[BojanS]

Hi Lebona,

We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.

Thank you! 

[545cee9f]

Hello Bojans, 

Thank you very much I will wait for the email. 

Thank you. 

[be20e47b]

I have attempted several times to verify my ID. Every time it has said that my name does not match on my account and my ID. It does match and I have taken very clear pictures with a white background. I have tried multiple different pictures and now I am locked from trying again, I am out of attempts. I cannot reach upwork support to get verified. How am I supposed to get verified if the bot does not work and there is no way to reach out to customer support.

[be20e47b]

I am trying to verify my ID so I can actually send proposals but the automated system does not work. I tried submitting multiple different pictures and each time it claims that my name on my ID is not the same as the one that is on my account. Which is not true. The pictures I submitted are not blurry and have a white background so I don't know why this is happening. Can anyone help me resolve this?

[eb035872]

Hi SIr

 Please try to submit another id 

[be20e47b]

I only have one drivers license. 

[PradeepH]

Hi Weston,

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[f0049f5d]

Hi Upwork Community, 

I'm new at Upwork. Recently I opened my account on Upwork. But unfortunately, I couldn't get any "Identity Verification" option in my Account Setting? 

Would you please let me know why and how to solve this issue? 

Thanks in Advance,

Md Abdul Alim

[AveryO]

Hi MD Abdul, 

Please know that verification cannot be requested but is slowly being rolled out to users of Upwork. It doesn't look like you need to verify your account yet. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

[f0049f5d]

Thanks for your answer. Now I'm clear about this issue.

[posco]

I have already done identity verification but my account is still locked.

What should I do to be able to use my account again? 

I really hope someone can help me, thank you for reading.

[AndreaG]

Hi Thong,

I checked with the team and they were able to solve the issue. You should be able to see your badge on your profile now!

[ayeshaamjad381a]

Even after submitting all the required paperwork i am facing identity verfication issue every time i try to send a proposal so because of all this i am unable to send any proposal at all... please help solve this issue

[AndreaG]

Hi Ayesha,

Could you please update your profile picture before trying to perform the verification again? Our team has also reached out to you here with more information.

[c8f11274]

Hi everyone .Thanks for the help guys.I uploaded my ID and was asked to do so again and then recieved the same email informing me of a hold.Can i get some assistance please,Thanks in advance

[BojanS]

Hi Josphat,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you! 

[c8f11274]

Hi did you get any help with this?

[50624ad9]

I uploaded a wrong photo when I opened my account I didn't care at that time but now I got some money and some good reviews bit my account got hold and i till me that i should submit an official id I wanted to correct my photo but It  told me  "please verify your identity before uploading a new profile photo." I cant send my id because the photo in it is deferent and I cant change the photo in my account what should I do ? I am ready to make a live cam verification

[d_samuel_udokpok]

Only support can help you. Reach out to them. I don't want to start thinking negatively about why you used someone else picture

[BojanS]

Hi there, 

Are you refering to diferent account? If so, please click on my name and send me a PM with more information about the account you need help with. 

Thank you! 

[mc-jav]

Hello dear people,

i had yesterday my first job as a freelancer and did it very well. But now i saw that i have to verify my account. Thats ok, but is my personal data save? I read a lot about scammers who steal or sell identity of Upwork accounts and so on....

Would like to get help for this solution...

Thanks a lot...

[NikolaS]

Hi Javed,

The security of your personal information is a priority for us. To protect it, your identity verification information is stored by Upwork, per our security policy. Upwork agents also comply with our privacy policy and the third-party vendor that handles these requests does not store any identification data. We do not sell any of the information you submit to us. After 30 days, the image you submit to verify your identity is deleted. You can find more information in this help article. 

[viru-programmer]

Hi Bojan,

I have the same problem. The item "Identity Verification" is not showing in my profile settings for the reference i am attaching screenshot of the profile setting page.

FYI i want to tell you my account is migrated account from "Elance" to "UpWork". Now i want to work actively on UpWork but i'm unable to verify my Government ID and UpWork profile to get the profile verification badge.

Thank you.

[AndreaG]

Hi Virendra,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[viru-programmer]

Hi Andrea,

Thanks for this information and quick reply.

It would be great if you can clear two more points/doubt listed as below:

    1: Will my profile and submitted proposals be visible to the client without Id verification?

    2: If the proposals will be visible to the clients what about the further proceedings like Interview with client, making contract, earning withdrawal etc. will they all be allowed for me?

Thank you.