Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Samuel,
I see that your submission is currently under manual review. Please allow 1-3 for the review to be completed; the team will let you know if there's anything else you need to do.
I provided docs, Upwork tells me to wait 1-2 days, and ask me to change profile picture. I did it all. Now I'm faced with problem, I can't send proposals. Because my account not verified. I have red error on my profile verify identity, support could you resolve it. Upwork said I should reicive an email but I don't.
Regards,
Mariana
Hi Mariana,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Hi Billy,
I reached out to the team handling the review to have a look at your submission. They confirmed that your ID has been verified and you should see the ID verified badge on your profile to validate this. You're all set. Thank you for reaching out!
Hi Ryan,
We checked your account and saw that our verification team reached out to you about your account. Please check this ticket and kindly follow the instruction they have provided.
Hi Dikanio,
I checked your account and saw that you have not completed the verification process as well. Please continue it, and if our verification team needs more information from you, they will contact you directly.
Hi Ziad,
I checked your account and saw that you have not completed the verification process yet. Please continue it, and if our verification team needs more information from you, they will contact you directly.
Hi Ziad,
Thank you for your message. I see that the documents were submitted just a few hours ago. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Hi Adway,
Thank you for your message. I checked your account and it appears that the documents were submitted yesterday. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Hi Akash,
I'm sorry to hear you were having trouble with the verification process. I looked at your account and see that your selfie submission is being manually reviewed. Please allow 1-3 days for the team to complete their review; you'll be notified if there's anything else you need to do.
Hi Konstantin,
I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Opeyemi and Muhungu Abamutaki,
I looked at both accounts and confirmed that the ID you submitted is now undergoing manual review. Please allow our team 24-72 hours; they'll surely let you know if additional action is required to complete the review. We seek your patience and utmost understanding while we sort this out for you. Thank you!
Hi Asmit,
After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading both sides of your document again from the Settings page.
Hi Faraz,
I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.
this is what i am seeing from many days ="Action required: Verify your identity to continue winning jobs on Upwork. Verify your identity." ,but when i click over verify your identity then next page is coming that is...
Hi Shivpujan,
Thank you for reaching out to us and reporting this. I looked closely at your account and confirmed that you haven't submitted any acceptable IDs for us to review. Please be aware that this is by design, so you will need to scan a QR code or get the link to your mobile device via SMS to continue the process on your phone.
You can also go to Settings > Identity Verification to see where you're at in the process. We suggest you visit this helpful article to familiarize yourself with ID verification.
My profile is not visible to other users. What could be the problem?
Hi Eugene,
I took a closer look at your account and confirmed that your ID has been verified, so this should no longer be the case. Your account is now active, and you will see the ID verified badge on your profile to validate the action taken on the account.
Let us know if you're experiencing the same issue; we'll investigate further.
Hi Wara,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
