Sep 2, 2023 03:06:10 AM Edited Sep 14, 2023 11:55:03 PM by Andrea G
Hi Team,
Today I got my Identity Verification tab in my settings, I have a few questions: -
Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?
Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?
Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration
Let me know your thoughts on it.
Solved! Go to Solution.
Sep 2, 2023 07:26:41 AM Edited Mar 15, 2024 07:54:32 PM by Andrea G
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Sep 12, 2023 11:59:35 AM by Annie Jane B
Hi Suguela,
We are slowly rolling this option out to freelancers. This cannot be requested or initiated on your end. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Sep 12, 2023 07:39:13 PM by Roy C
Hello There,
Can any please help me.
I created this account since I was recomended to open an account to find legit online jobs by one of my former colleagues.
This is the second time I am creating an account since the first account produced same results.
Will there be some one to help me out, guide me, so that I can have my account verified and get some jobs to start with please.
Any support and guidance will be highly appreciated.
Kind regards
Roy
Sep 12, 2023 08:08:46 PM by Sophie A
You are not allowed to have a second account, even if the first one is closed. You need your original account reopened.
You cannot request ID verification. Upwork lets you know when it is time to verify your account.
Sep 13, 2023 02:51:37 AM Edited Sep 13, 2023 02:52:42 AM by Anudeep K
Hi,
My identify verification failed multiple times and there is no support in terms of what is off in the updated document. need help. Please note that I'm from India and using Driving License for this.
Sep 13, 2023 05:34:20 AM by Raka P
Sep 13, 2023 09:35:03 AM by Joanne P
Hi Raka,
We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll email you and notify you when you sign in to your account if you need to verify.
Sep 13, 2023 02:56:21 PM by Abdur R
Hi, I am Rashid. New freelancer at Upwork. I have an ID verification problem. My ID verification was requested about 15 days ago from today and I provided the ID immediately. But, even after more than 15 days, I am worried as my ID verification is not completed. I need help from the community to complete my ID verification quickly. Thanks.
Sep 13, 2023 03:39:27 PM by Mary W
The community cannot help. Only Customer Service can answer this.
Sep 13, 2023 03:40:50 PM by Nikola S
Hi Abdur,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 14, 2023 01:55:15 PM Edited Oct 16, 2023 06:49:48 PM by Radhika P
Hello
I am new to UpWork and have received my 1st Offer (hourly work). I would like this contract to be covered by the Hourly Payment Protection. To qualify for Hourly Payment Protection a ID Verification Badge is required. How do I apply for this? I have inquired with Support several times and read related articles, all of which direct me to this --> Log into your Upwork account, go to Settings, then Identity Verification, or select the link in the banner that we will display on your Upwork account.
Unfortunately my profile settings dosent include any such 'ID verification' button or section so I cannot initiate the process. And as a Basic Freelancer, I dont have access to raise a support ticket so that UpWork can initiate the process.
How can I get a ID Verification Badge?
Thank you for your help
Sep 14, 2023 03:57:17 PM by Annie Jane B
Hi Radhika,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Sep 25, 2023 03:31:47 PM by Radhika P
Hi AJ,
Thank for this helpful update. I am assuming since identity verification is not mandatory for freelancers, those that dont have verified identities are still eligible for Hourly Payment Protection and also Fixed Price Payment Protection. Is my understanding correct? I thought I read on one of the informational pages that identity verification was necessary to be eligible for protection.
Best regards
Radhika Palany
Sep 14, 2023 06:02:26 PM by Ngugi W
I submitted my ID back in May 2023. I've however not been verified with the blue checkmark. I don't have the option to upload my Identification document on my settings.
Please let me know what could be up
Sep 14, 2023 06:36:57 PM Edited Sep 14, 2023 06:37:27 PM by Mykola A
Should be lost. 5 monts is very long time.
Did you checked your tickets? https://support.upwork.com/hc/en-us/requests
Some moderator here also will take a look is your verification still alive.
Sep 14, 2023 08:32:30 PM by Arjay M
Hi Ngugi,
I have checked your account; it doesn't need further verification yet. Remember that you cannot initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
Additionally, your account has no restrictions so you can submit proposals to potential clients as usual. You may also want to check this help article for more information about the ID Verification process.
Sep 15, 2023 02:27:43 AM Edited Sep 15, 2023 03:36:49 AM by Anish S
My selfie verification is taking so long as today being last day of my verification. I have already submitted the selfie before 2 days and still it shows under review process, other things ( location and Government ID) being verified already. Please help!!
Sep 15, 2023 06:24:34 AM by Pradeep H
Hi Anish,
Thank you for your message. I see that your account is already verified now.
- Pradeep
Sep 15, 2023 04:08:15 PM by Md Mizanur Rahman S
Hi
I submitted my ID in Jan 2023. I've however not been verified with the blue checkmark. I don't have the option to upload my Identification document on my settings.
Please let me know what could be up
Sep 15, 2023 05:53:24 PM by Luiggi R
Hi Md Mizanur,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Sep 16, 2023 11:11:46 AM by Mahmud Al H
I recently verified my account with my ID with NID but now I can't find a visual verification option in the setting or any other verification option in the account setting, I can't even confirm whether my ID is verified or not please someone help
Sep 16, 2023 01:18:14 PM by Annie Jane B
Hi Mahmud,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Sep 19, 2023 02:49:06 PM by Mahmud Al H
Hi Annie,
Thanks for your reply. Please recommend to me how should i be eligible to upwork and what should I do for my eligibility. Already I uploaded an official government ID.
Thanks & regards
Mahmud Al Hasan
Sep 17, 2023 07:13:06 AM by Raka P
Hello! I want to ask about my identity verification. I've completed my profile until 100%, may I know how long that I can wait so I can verify my ID? I just want to know and make sure that my account doesn't have any problem with it or must I do something to fulfill one or more condition for my account (except 100% profile beacause I have done it) until I get notification to verify my ID? Thank you very much.
My best regards,
Raka