Moderator
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retired Team Member
Hi Raka,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Moderator
Hi Ahsan,
I appreciate you reaching out to us for help. There are many types of verification on Upwork. If you do not have the badge, it is likely that the verification you just had, is not for the ID verification badge.
Normally, the ID Badge verification is given to freelancers who just won their first contract as an individual.
Please read more about this here, Types of ID Verification.
I hope this answers your question, Ahsan. Thank you for posting in the Upwork community.
~ Matt E
Moderator
Hi Ahmed,
I'm sorry about how this has inconvenienced you. I contacted the team assisting you and can confirm that they've just followed up with you with an update. Kindly refer to your ticket for more information.
Retired Team Member
Hi Daladuli,
Thank you for reaching out to us. I checked your account and it looks like you're being asked to verify your account. When you log in to your account, you'll see this pop-up message:
Kindly click on "Get Started" to complete your verification. Once it's complete, you may try accepting the offer again. Feel free to reach out if the issue persists.
~ AJ
Retired Team Member
Hi Naim,
Firstly, our goal is to ensure that the identity and information provided by users are accurate and that Upwork is being used as intended. If you fail to complete the ID Verification request within seven days, your account will be temporarily held. You will also receive a notification from the team with further instructions on completing the verification. It will remain on hold until you comply.
Moderator
Naim, if your account is placed on hold, you won't be able to withdraw funds you've earned until the verification is completed and the hold is lifted.
Retired Team Member
Hi Mahmoud,
I reached out directly to the team who handled the first set of the verification and they confirmed that it's been completed. You're correct! Your account is not completely verified yet but you can continue submitting proposals to potential clients in the marketplace as normal.
If the team finds the need for you to verify your identity, you will receive an email detailing the instructions for completing the process. For now, you can continue using your account. Best of luck!
Moderator
Hi Jharna,
At this time, your account does not require verification. The Upwork team will contact you if verification becomes necessary in the future. Please note that verification is not something you can request, but it is gradually implemented for Upwork users. If the team decides to verify your account, you will receive an email or a notification in your account with more details on how to complete the verification process.
- Pradeep
I got these 3 messages long time ago and i don't know what i should do i verification my id and still give me those 3 message always can anyone help me ?
Moderator
Hi Mohamed,
Your verification is still in progress. Please allow more time for the verification to be completed; the relevant team will contact you if there's anything else you need to do from your end.
Retired Team Member
Hi Charles,
We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
