Solved: Name Verification issue - Page 20

5cb59c16 · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

JoanneP · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

2325bb52 · ‎10-01-2023

Hi there,

I can't find Identity verification option in the profile settings.

What can i do for that?

Please, help me to resolve this problem.

Thanks

milyas024 · ‎10-01-2023

Kindly go to profile setting and click on identity verification

LuiggiR · ‎10-01-2023

Hi Quennie,

You're unable to see the option because you currently are not required to complete a verification process. Once the team finds the need to verify your account, you will be notified.

~ Luiggi

2325bb52 · ‎10-01-2023

Hi,

What is required for me to complete the verification process?

Thanks.

3f25fdcc · ‎10-01-2023

Connot show payment method and perposal

27a4ce7c · ‎10-02-2023

Good day,

I created a profile already 4 months ago, wrote a detailed description, uploaded a lot of complex project examples in the portfolio, no less than other freelancers, ordered a PLUS plan, sent proposals, but I do not get any interest from clients. And I noticed that similar freelancers from my country earned only those who have an identity verification badge.

Would I get identity verification when I earn something?
Do I need to have an identity verification badge to attract clients?
What conditions are required to be eligible for identity verification?

Because without identity verification I don't see the point of using "Upwork". What haven't I done yet?

Sincerely,

Šarūnas

5547a9d7 · ‎10-02-2023

Hello. I just recently submitted an ID for the identity verification. I feel worried that it might get rejected. How long will it take to verify? I badly need to get my account verified because I have a contract with my client as of now. Please help. Thank you.

847e3a32 · ‎10-03-2023

Kind regards.

I created my Upwork account last Thursday around 12:00 AM. I submitted my driver's license as an ID document. However, since then my account has been on hold. It usually takes Upwork 1-2 business days to complete the ID verification process and provide a response. However, more than two business days have already passed (last Friday and this Monday). So I thought I should contact Upwork Customer Support. However, when I try to contact customer support by submitting a ticket the page is blank.

Since I could not find a way to contact customer support I am writing this post. I should have received a response from Upwork about veryfing my ID today. However, that has not been the case and I think the hold will stay for longer if I don't do something. Otherwise, I will be unable to apply or accept job offers which means Upwork would become completely useless to me.

I hope this issue is resolved soon.

Thanks for your time.

PradeepH · ‎12-13-2023

Hi Jose,

Apologies for the delay in responding to your post. I see that your account is already restored now. Feel free to message us if you need further assistance.

- Pradeep

8769368e · ‎10-03-2023

I have had an upwork account as a client for years and have hired many resources during this time.

I had once again reached out to the forum to hire a resource and I was not able to do so as and was prompted to complete the ID verification process. I have already completed the process, yet my account shows under review. How can I expedite the process?

PradeepH · ‎10-25-2023

Hi Aqueel,

Apologies for the delay in getting back to you. I see that your account is verified now. Feel free to message us if you need further assistance.

- Pradeep

f3a05b0f · ‎10-25-2023

Hey Pradeep H

its been around 3 weeks that my identity verification is under the process it always shows as Some of your services are temporarily on hold but why ? I have submit my id card as well please do it as soon as possible!

Khalil ahmad-

NikolaS · ‎10-25-2023

Hi Khalil,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

63872641 · ‎10-04-2023

Hello community. I need help ASAP!

I was asked to verifyy location. I have been sending different formats of my visa card in Oman and I keep getting the unverified message. Can someone please provide me with some suggestions on how to solve this as the 7 days time for verification is almost up!

759e32fa · ‎10-04-2023

Hi Yonma,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

63872641 · ‎10-04-2023

Thank you!

72a0b033 · ‎10-04-2023

Hi Upwork Community, there is no menu item for verification by ID when I follow the link there is no such page either, what is the problem please help me to pass verification.

Thanks

Regard

Azhar Iqbal

759e32fa · ‎10-04-2023

Hi Azhar,

Thank you for reaching out. It doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.

~ AJ

hassanmuhammad80 · ‎10-04-2023

I am Muhammad Hassan, 5 days ago I have changed my name on Upwork as Muhammad Hassan Ansari by mistake. it causes id verification issues and till then I have been generating tickets and submitting my ID that has my name as Muhammad Hassan.

but when I am going to submit ID system is showing my name as Muhammad Hassan Ansari.

and now I wanted to rename my name as Muhammad Hassan.

But still do not have a solution. can any support member connect with me on live chat to resolve this issue.

PradeepH · ‎10-05-2023

Hi Muhammad,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

hassanmuhammad80 · ‎10-09-2023

Hi Pradeep,

I have given sufficient time to the team to provide me support about this issue. but there is still no one connect with me to resolve my issue and i am still facing the same issue.

even 10th october is the last date to verify my identity as per notice on the top of the page.

please support me about this issue.

PradeepH · ‎10-09-2023

Hi Muhammad,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

hassanmuhammad80 · ‎10-09-2023

Dear Pradeep,

But there is an issue. Support member on that ticket is not responding since 5 days. You can check.

Kindly ask them to respond

acccdd9a · ‎10-05-2023

Hi, my ID is not verified yet. I am seeking support for this issue. In my profile settings, there is no ID verification option. So, please give me some suggestions, so that I can verified my profile as soon as possible.

Regerds

Israt Jahan

LuiggiR · ‎10-05-2023

Hi Israt,

You're not seeing the option on your Settings page because you're not required to complete a verification yet. Once the team finds the need to verify your account, you will be notified.

~ Luiggi