Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Hi Joanne,

I haven't recieved an email about verification ID. I have some questions .

1- How long does it take to be sent?

2- Are there any steps to do to receive the email quickly?

3- Can I start work without verifications or should I wait for the email?

Eman.

[#3]

Hi Eman,

I have checked your account; it doesn't need further verification yet. Remember that you cannot initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

Yes! You can still submit proposals to potential clients in the marketplace, even without verifying your identity, for the time being. You may want to check this help article for more information. 

[#4]

Hi Arjay,

My profile was verified but i have updated my profile name and now its not matching my National Id Name so now how i can go with previous verified name because i am not able to verify with latest name change.

[#5]

Please, Kindly fix the whole backlash I'm getting from this app, the means of identification I uploaded is the only means of identification issued to me by the government...

[#6]

Please I need serious Help

hello Arjay,
I hope you will get my point my brother in law has faced a serious trouble with him account, his account been suspended since 15days ago, he requested too many requests but it didn't work out,

The main Problem is he can not nether change his Profile picture nor verify his ID.. when he trys to change his profile it says "first verify your ID" and when trys to verifiy his ID it says "first change your profile picture", these things goes ciculate over and over. also he could not see the "other"  option in his ID verification type, also he can't comment here that's why i am writing for him.

hope you will get me and help him out.

regard.

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#7]

Hi Betelehem,

I'm sorry to hear about your brother-in-law's account. Please remember that for privacy and security reasons, we won't be able to discuss another user's account. For the ID verification issue with his account, please refer them to the support ticket sent by our support team and ask them to update it if they have further questions or concerns. They may also continue coordinating with the team through the email associated with their account and the team will surely him accordingly.

[#8]

Hi Arjay, 

I am in the same situation.

Upwork is unable to verify any of my passport or ID documents.

I always get this error:

"We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.

If you don't have a supported ID type, please contact us ."

I have tried to upload both my EU passport and ID card, multiple times. How can I get verified?

It's incredibly hard to get in touch with a human about this, so I appreciate if you can help me out.

Thank you.

[#9]

Hi Lana,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. 

Feel free to follow up with our team directly via ticket or email if you need further assistance and they will be happy to assist you. 

[#10]

Hey there! My name is Muhammad Naveed, and I'm facing an issue with identity verification on Upwork. I'm trying to use my government ID card, but the verification popup shows my name as "Naveed Khan," which is not my legal name. Even though I updated my name to "Muhammad Naveed" in the contact info section, it still displays the incorrect name during verification. I replied to the rejection email, explaining the situation and attaching my ID and passport, the ticket status is open but it's been 72 hours, and I haven't received a response.

[#11]

Hi Muhammad,

We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[#12]

Hi Annie,

I appreciate your response. Unfortunately, the issue still persists, and it has been five days since I opened the ticket. Despite the reassurance that a team member would contact me, I have yet to receive any communication from Upwork support.

Additionally, I attempted to reach out through the support chat, but the chat bot is not allowing me to initiate a conversation due to the existing open ticket. This situation is becoming increasingly urgent for me as I brought a longstanding client onto Upwork for a significant project. I intended to manage the entire project on Upwork, but the current lack of response is posing a challenge.

Regrettably, it seems that time is of the essence, and my client cannot wait much longer. Consequently, I am contemplating managing the project outside of Upwork to meet the project's demands.

I understand the complexities involved, but if there's any way to expedite the resolution or escalate the matter, it would be immensely beneficial.

Thank you for your understanding.

Best regards,

Muhammad Naveed

[#13]

Hi Muhammad,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#14]

Hello Annie.

I'm having difficulties verifying my account and I'd like to know what the problem is. The first time I submitted my national ID card, I waited over two weeks and got no response. This is my second trial and I'm determined to see it through.

However, I'm running out of time as I've decided to establish myself on this platform. Every day I failed to get verified takes me away from my dreams of landing projects on this platform.

I do not understand the complexities involved, but if there's any way to expedite the resolution or escalate the matter, it would be immensely beneficial.

Thank you for your understanding.

[#15]

hi Annie Jane,

 I am having a serious problem with my account. I can't be able to verify my identity. whenever I try to verify that it says it has already filled and that we are working on that, and it takes 1_3 days but it's been over 15 days and now my account is gonna suspended soon because I didn't verify my account. but there is no option to do that plz help me with that. i am uploading the screen shoot so u can see

[#16]

Hi Izba,

I'm sorry for the delay in getting back to you regarding your account's verification. I've followed up with the team internally and confirmed that part of your submission is under review. You can rest assured that you'll receive an update from them soon. 

[#17]

"I am currently trying to verify my identity on Upwork. However, when I reached the visual verification step, I received an error message stating that my profile photo did not meet the platform's requirements. Although I have uploaded a new photo, the error message still persists. Even in the identity verification column, the visual verification step is showing that it will take a few minutes or a day to review. Can you please assist me in resolving this issue as soon as possible? I need to start working today, and verifying my account is crucial to this process." Could you confirm if this is the correct profile photo?

[#18]

Hi Sikandar,

I'm sorry if you're having difficulties updating your profile photo. Please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

• You are not wearing sunglasses in the photo
• It is not a logo or clip art
• It is not a group photo
• The picture was not digitally altered
• The maximum size is 5 MB

If it meets those requirements and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists.

Also, please remember that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and tips on choosing an excellent profile photo.

[#19]

Hi  Arjay.

My official name was captured wrongly during the ID verification process. Instead of "Adedeji Hamed Toromade", it was verified as "Adedeji Hamed Totomade" which is showing on my certificate of earnings and that's hindering adding a bank account with my official ID name. 

Please how can I resolve this.

[#20]

Hi Adedeji,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

If they need all the information they should be from starting now most of them include me by the name is not original with my national identity card name is different and how can we change all the information is real but fake name I'd like we have lot of things to manage with. 

[#22]

Hello Arjay,

I am unable to verify my identity, I have tried multiple times from Settings > Identity verification by uploading my Indian ID (Aadhar Card, Voter ID) as I do not have Passport/Driving License but each time it is failing. Can you help me with the reason for it and how can I verify it.

Thanks.

[#23]

Hi Krishna,

If the system is rejecting it, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.

 
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.

[#24]

Hi Arjay!

Please help me. I can't find identity verification on my settings. When account verification which available on help center articles it brings an error. Has Upwrok changed their settings? I literally can't see identity verification on settings. Kindly help

[#25]

Hi Mesiet,

I would like to clarify that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

[#26]

Thanks, Nikola.

Excuse me for another question.  What do you mean by "earning freelancers"? Is it another type of freelancers in the platform or you mean freelancers who are already earning money? Because its almost impossible to earn without verification budge. Clients don't seem to even review the proposals from unverified freelancers. 

Kindly assist.  Maybe I opened the wrong account?