Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retired Team Member
Hi Geetanjali,
We understand the urgency of your concern so that you could proceed with utilizing the platform.
I've checked on the status of your ID Verification and it looks like the document you've submitted has been rejected. Please know that If the system is rejecting your ID, it means the submission was denied.
Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.
Retired Team Member
Hi Geetanjali,
I've submitted a follow-up to the team handling the review. Kindly expect an update on your ID Verification status momentarily. Thank you!
Retired Team Member
Hi Geetanjali,
Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Retired Team Member
Hi Geetanjali,
We’ve requested an update on your support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Amanpreet,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Narishia,
I checked your account, and it doesn't look like you're required to complete any verification. Can you please share a screengrab of the error you're seeing so we can better assist you?
Retiring Moderator
Hi Goodness,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Abrar,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Hazem,
You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. Feel free to check this help article for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to submit, access your Upwork account Settings and click the Identity Verification tab to proceed.
Retired Team Member
Hello Raymand,
I am sorry to hear that your uploaded documents were rejected. I see that one of our team members has already reached out to you via a support ticket for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
IHello everyone,
I received and got this badge on my upwork account, so I went ahead and uploaded some government documents and id such as my passport and residence i.d. But then after 1 day I received email from upwork team that they couldnt verify my documents since it does not match my account details from my uploaded documents. I then changed the address from my upwork profile to match the address from the documents. However, it still get rejected. I wonder why what was the problem here. I uploaded my documents and i.d clearly. not blurred not edited totally raw. since that was their requirements in uploading the documents. I only have 5 more days left till they will suspend my account if I cant verify my identity. Also I have an ongoing work in upwork.
Retiring Moderator
Hi Aiko,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
