Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retired Team Member
Hi Sayed Durraiz,
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
Retiring Moderator
Thanks for following up, Sayed. I've escalated your concern to the team and one of our agents will be in touch with you soon.
Retired Team Member
Hi Oscar Ivan,
It looks like you're not required to complete this step yet. We'll let you know when it's time to verify your identity. We'll email you and notify you when you sign in to your account if you need to verify.
Retired Team Member
Hi Demetrios,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Md Monirul,
It looks like your account doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Abrar,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Retired Team Member
Hi there,
Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your submission wasn't approved. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in getting your account verified.
Retired Team Member
Hi Gerard,
I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID. You can also refer to the email sent by our review team for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.
I am trying to upload my Government ID picture for verification.
But it is showing ID mismatch error.
On my profile it is showing Malik Iqbal
I change my name to Hafiz Muhammad Iqbal Jalil as per my ID card but in ID verification popup it is showing as Malik Iqbal.
I attach the screenshots for reference.
Retired Team Member
Hi Hafiz Muhammad Iqb,
I’ve escalated your community post and submitted a follow-up directly to the team handling the review. One of our agents will be in touch with you soon with more information once your account is thoroughly reviewed. You may also visit your ticket here or your email for updates.
Retired Team Member
Hi Giorgi,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Abel,
Thank you for your message. You can try uploading your national ID and our team will reach out to you if they need additional information from you.
- Pradeep
Retiring Moderator
Hi Abel,
Yes, you can do that. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
