Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Moderator
Hi Rashid,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
- Pradeep
Moderator
Hi Nedal,
Thank you for your message. Please respond to the notification sent to you with this clarification so that our team can review and update your account as soon as possible.
- Pradeep
"Hi Upwork Team,
Although I've completed my profile and have been given the identity verification badge, it still asks me to verify. Could you please help me solve this?
Thank you.
Moderator
Hi Muhammad,
Would you mind clicking on "GET STARTED" and submitting the required documents again? Let us know if you have any trouble doing this and we'll gladly assist you further.
As you said, I clicked on "GET STARTED" and scanned my (CNIC). But this time, it didn't ask for a face check, is it normal.
And thanks for the help
It's been three days, and it's still not verified.
Moderator
Hi Muhammad,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Moderator
Hi Isacc,
I'm sorry you've been having trouble with the verification process. Could you please try scanning the QR code you're being given on the verification page as an alternative? Let us know if the problem persists so we can investigate further.
