Retired Team Member
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Retiring Moderator
Hi Victoria,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retiring Moderator
Hi Halima,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Nonkululeko,
I see that the team has reached out via email with more information about the status of the ID verification. You may visit the ticket linked to your case on this page or your email for more details. Please don't hesitate to coordinate with the team and they'll surely assist you accordingly.
Retired Team Member
Hi Sahith,
Thank you for your message. I checked and I see that the document was uploaded today. Please allow 24-48 hours for the team to review and update your account.
- Pradeep
Retired Team Member
Hi Sharadha,
Thank you for uploading your documents. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Retired Team Member
Hi Mia,
I am sorry to hear that your documents were not accepted. I checked your account and can confirm that your previous submission was rejected due to missing or incomplete information on your documents. Please resubmit the document with a clear image of both the front and back sides of your documents.
- Pradeep
Retired Team Member
Hi Zaida,
I escalated your ID verification concern directly to the team handling the review. They confirmed that your ID has been verified, and you should now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.
Retired Team Member
Hi Hong,
I reached out directly to the review team, who confirmed that your ID has been verified. You can now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.
Hi Arjay,
I am going through the same issue.
Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you!
This is right after when I entered my bank account details.
My account is verified,
My Ticket number is #46750555.
Now my Withdraw account is inactive, I have shared my Goverment issued ID in the email but that did not help. When Click on the Get started link it takes me here.
From here I do not know how to scan the QR code and with what and when I enter my phone numbe I do not get any kind of text or nothing.
I have been using the same account debit card to purchase connects for months, now when I want to withdraw my funds I am facing all these issues.
FYI
On the ticket, I have asked multiple times to guide me with the QR code or phone and nothing. When I try it with my cellphone and take picture of my ID, its says invalid ID, that same ID which I used to verify my identity initialy. I would really appreciate any help that can resolve this issue.
Thank you,
