Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Zaida,
I escalated your ID verification concern directly to the team handling the review. They confirmed that your ID has been verified, and you should now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.
Hi Hong,
I reached out directly to the review team, who confirmed that your ID has been verified. You can now see the ID-verified badge on your profile. You're all set! Thank you for reaching out.
Hi Arjay,
I am going through the same issue.
Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you!
This is right after when I entered my bank account details.
My account is verified,
My Ticket number is #46750555.
Now my Withdraw account is inactive, I have shared my Goverment issued ID in the email but that did not help. When Click on the Get started link it takes me here.
From here I do not know how to scan the QR code and with what and when I enter my phone numbe I do not get any kind of text or nothing.
I have been using the same account debit card to purchase connects for months, now when I want to withdraw my funds I am facing all these issues.
FYI
On the ticket, I have asked multiple times to guide me with the QR code or phone and nothing. When I try it with my cellphone and take picture of my ID, its says invalid ID, that same ID which I used to verify my identity initialy. I would really appreciate any help that can resolve this issue.
Thank you,
I'm having the same issue. I've sent my ID and photo 2 times and it just resets to this.
Hi Nicolas,
We checked with our verification team, and I want to confirm that your account has been verified. The badge has already been added to your account. Thank you for completing the ID verification process.
Hi Brown,
It looks like you are reaching us from a different account as I do not see any verification initiated on this account.
- Pradeep
Hi Brown,
I'm sorry you were having trouble with the verification process. Can you please click on my name and send me a private message with the registered email address of the account you need assistance with?
Hi Brown,
Sharing your contact information in the public forum isn't allowed. I received your private message; you are not seeing anything in your Inbox yet because I haven't replied. I'll continue assisting you from there.
Hi Raymart,
I am sorry to hear about the trouble while completing ID verification. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Hi Victor,
I see that a support ticket was raised about your ID verification concern. One of the support team members has escalated your case to the appropriate team and responded to the ticket with updates. Please allow 24 to 48 hours; you'll get an update on this page once your case has been thoroughly reviewed.
Hi Asad,
I'm sorry you're having trouble with the verification process. Could you please share a screenshot of the error? If you haven't already, you can also try using a different browser to see if that helps.
Hello Gem,
I'm sorry you've been having trouble with the verification process. The team recently responded to you with an update via this support ticket. Kindly refer to it for more information.
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