Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

I am experiencing with the identity verification process on the Upwork platform.

After successfully completing my first job on Upwork, I received a notification prompting me to undergo identity verification. However, upon clicking on the "Get Started" button, I encountered an obstacle that prevents me from progressing further.

Specifically, when I attempt to initiate the verification process by entering my phone number and clicking on "Send Code," I am informed that the code has been sent. However, despite multiple attempts, I have not received any verification code on my registered phone number. Furthermore, upon clicking "Send Code," the screen remains unchanged, providing no option for me to input the code even if I had received it.

[#3]

Same here! I have also completed my first order & are experiencing the
similar issue. Could anyone please help me in fixing this?

[#4]

Hi Taimur,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

Hi, I hope you are doing well!

I have uploaded passport and national id for ID verification a several days ago but it's still pending.
Can you please let me know what else needs to be done in my side?

Regads

Sebastian

[#6]

Hi Sebastian,

I checked and saw that you have not yet completed the ID verification process. Please go here, and kindly click continue. 

[#7]

I have just got my 2nd job offer on Upwork. I got two offers on the same day. Accepted the first one but couldn't accept the second one. Now the issue is I have a birth certificate, which is widely used in my country until we collect our national ID card. Now I have the birth certificate. Except that I have an admit card from board exams which contains my image as well. I think these two should be enough to verify my identity. But Upwork's system is not letting me do that. Can I somehow manually verify my identity or do I have to wait until I get my passport and reject the job offer?

[#8]

Hi Mahir,

To complete the ID verification process, freelancers will be asked to take a picture of their government-issued ID to verify their identity. The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address
• The documents we accept include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

You can check this help article for more information. 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

[#9]

Hi there, 

I had mistakenly added my cousin CC in the billing information, and when Upwork asked for the ID verification, his name appeared by default. I removed his CC and put mine own, but the problem remains the same, and Upwrok does not verify my identity due to mismatched information. This is the third time I've entered my information. Please look into the matter, as it is getting really frightening. 

I look forward to your help as soon as possible. 

Regards, 

Kevin.R 

[#10]

Hi Kevin,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

I also looked into your account and don't see any limitations. If you need further assistance, please let us know. 

[#11]

Hello upwork team, 

It's more than 48 hours since I uploaded my ID for verification, and I'm yet to receive any email concerning the status of my verification. 

Please help me resolve this, so I can continue working. Thanks

[#12]

Hi Daniel,

I checked your account, and it doesn't look like you've already completed the verification process. Please go here and kindly click the option to continue. 

[#13]

I was getting this error on my Identity verification. 

Show us a government-issued photo ID.

We'll check that the country where your ID is from matches the country in your profile.

What shall I do?

[#14]

Hi Noor,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#15]

Re: Upwork Support Ticket No 46455407 - Identity Verification Error

Dear Arjay,

Thank you for your reply and willingness to help with my identity verification issue.

I am attaching the error screenshot to the email.

Please let me know if this information helps. If you require any further details, I'm happy to provide them.

Thank you, 

Noor

[#16]

I am unable to verify my account using my Egyptian National ID, as the system does not accept it.

Could you please assist me in resolving this issue or suggest alternative steps for verification?

[#17]

Hi Mahmoud,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

My ID verification is not verified yet from like a week and it should be verified in 1 or 2 days and I couldn't see the ID verification page in my settings any help please ? 

[#19]

Hi Ahmed,

Thank you for reaching out to us here in the Community. Your ID verification concern has been escalated to the appropriate team for further review. We'll have one of the team members contact you via email with more information about the status and additional assistance on how to proceed. Don't hesitate to coordinate, and they'll gladly assist.

[#20]

Hi, I'm new to Upwork and I'm getting a message that I need to verify my identity before I can apply to my first job.

I followed the steps on a mobile device to scan my Honduras government issued ID, and it seems like it's rejected but it's not clear why.

I don't recieve any kind of notification or aditional information. I did this several times, and I always see this error when I check back after a few minutes:

I've spent some time reviewing documentation and requesting support via the chatbot but I haven't been able to find a concrete answer. I also posted in this same thread yesterday and didn't get a response. I'm posting again because I notice more recent posts recieving replies from moderators.

Can someone please help me? Thanks in advance!

[#21]

Dear Please try to reach the Platform technical support teams, they are
really helpful.

[#22]

Hi Jose Amec,

We've reached out directly to the team handling the review, and they confirmed that your ID has been verified. You should now see the ID verified badge on your profile to validate this action taken on your account. Thank you for reaching out!

[#23]

Hello to everyone. I did complete my profile to a 100% when i made my profile. Couple of weeks passed after i did my profile completion and still didn't get any single email about that how can i verify my account.

Thank you.

[#24]

Hi Krasimir,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

[#25]

I just received a notification that my profile is verified  

however I cant send a proposal, after hitting the apply now button this pop up.

Even if I close it or try to verify my identity again

the send proposal button is still greyed out and I cant input on any of the text boxes on the proposal page.

This is what my identity verification page looks like.

it wont let me send a text message again 

and when using the qr code after loggin in it just loops back to the same page on my phone.

Please help.

[#26]

Hi Aldren,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.