Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Apply now button is not working

I'm trying to apply for an assignment and when I click on the 'Apply now' button it turns gray and shows a processing spiral but nothing else. I've got connects, I cleared the cache and I've tried using more than one program. Please help! 

[#3]

Hi Mahmoud,

Thank you for reaching out. This is happening because you are required to undergo identity verification and you haven't completed the process yet. Please visit your Identity Verification page to get started and submit a government-issued photo ID, ensuring it’s unexpired and valid. Please visit this article for a list of acceptable documents and to learn more about the process. 

[#4]

I sent documents a while ago but have not received a response yet.

[#5]

Mahmoud, the documents you submitted were not valid. Please visit the Identity Verification page and ensure you are submitting the front and back of a valid government-issued ID. 

[#6]

I submit the passport, but it tells me it does not match upon verification, even though the passport is new.

please help me 

-Mahmoud

[#7]

Hi Mahmoud,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

I have tried changing my account's visibility back to public for days now, but nothing seems to be working. I have tried clicking on the link provided by the chatbot but still no change. Is there any other way to rectify this?

[#9]

Hi Joshua,

Thank you for your message. I have reviewed your account and observed that it has been temporarily placed on hold until we receive verification from you. You can start the verification process from the Settings page.

- Pradeep

[#10]

I'm in this weird loop where I submit the ID photos and the system tells me that they are fine and that a manual verification started. Day after nothign happened and I have to submit photos again, rinse and repeat forever.

[#11]

Hi Francesco,

Apologies for the delay in responding to your post. I checked your account and I see that your account is already verified. Feel free to message us if you have further questions. 

- Pradeep

[#12]

Hello,

I was unable to make my identity verified, so the website keeps telling me that it will make a manual verify and that I have to check my email. No emails have reached me till now, and I want to apply to jobs which I can not do right now because of this issue, so please send me the email of manual verification ASAP, and thank you very much.

[#13]

Hi Moheb,

Apologies for the delay in responding to your post. I have reviewed your account and it is already verified. Please do not hesitate to reach out if you have any further questions.

- Pradeep

[#14]

Hello, I am unable to verify my identity on Upwork, it keeps saying can't find the four corners of your document which is my NIN in this case, I don't have any other means of identification 

[#15]

Hi Faruq,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hi! I had difficulties with verification, namely with a passport photo. I only have an internal Ukrainian passport. I've followed all the suggestions (lighting, dark background, etc), yet I get an error, "We can't find the 4 corners of your document".  After several tries, the Upwork app allows me to take the picture myself, however, then I get the error, "We couldn't recognize your document" How else can I get verified?

[#17]

Hi Nataliia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hello! I have difficulties too in verifying my account. I've followed all the suggestions (lighting, dark background, etc), too and yet I always get an error, "We can't find the 4 corners of your document".

[#19]

I am facing the exact same thing in 10days now, trying to verify myself is very annoying. Can you help and create a ticket please?

[#20]

Hi Atdhe,

Thank you for reaching out to us. I checked and it looks like you need to submit your documents again. You can continue your verification process on this page. 

[#21]

I want to apply for a new job, but "Apply Now" button is grey. Why is showing this ?

[#22]

Hi Rigon,

Thank you for reaching out to us. I checked and it looks like you need to verify your identity to continue winning jobs on Upwork. You can get started here.

[#23]

Before you ask something like:
1) Are you using the right browser?

2) Do you have camera access?

3) Does the address on your ID match your profile?
4) Did you use the chatbot?

None of those are the issues.

I've used the same verification link at least 20 times on different days now. The process takes a photo of my ID, then my face... then it loads endlessly. I've tried waiting for a few hours, I've tried going back and forth repeating the steps, but the process does not complete. I've also attempted to chat with the "support bot", however as it's only a bot it only gives me the same options over and over. All I get is a little circle that repeatedly spins over and over.

[#24]

Hi Sarah,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Can I resend my Gov.ID ?

[#26]

I also have the same issue with ID verification. My citizenship ID is handwritten. That's why I Didn't get verified yet. What shall I do?