Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Jun 4, 2024 01:28:26 PM by Luiggi R
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Apr 7, 2024 06:27:15 AM by Mahmoud A
I'm trying to apply for an assignment and when I click on the 'Apply now' button it turns gray and shows a processing spiral but nothing else. I've got connects, I cleared the cache and I've tried using more than one program. Please help!
Apr 7, 2024 07:18:54 AM by Luiggi R
Hi Mahmoud,
Thank you for reaching out. This is happening because you are required to undergo identity verification and you haven't completed the process yet. Please visit your Identity Verification page to get started and submit a government-issued photo ID, ensuring it’s unexpired and valid. Please visit this article for a list of acceptable documents and to learn more about the process.
Apr 7, 2024 08:26:39 AM by Mahmoud A
I sent documents a while ago but have not received a response yet.
Apr 7, 2024 09:07:53 AM by Luiggi R
Mahmoud, the documents you submitted were not valid. Please visit the Identity Verification page and ensure you are submitting the front and back of a valid government-issued ID.
Apr 7, 2024 02:39:14 PM by Mahmoud A
I submit the passport, but it tells me it does not match upon verification, even though the passport is new.
please help me
-Mahmoud
Apr 7, 2024 02:58:21 PM by NikolaS N
Hi Mahmoud,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 26, 2024 03:41:06 PM by Joshua J
I have tried changing my account's visibility back to public for days now, but nothing seems to be working. I have tried clicking on the link provided by the chatbot but still no change. Is there any other way to rectify this?
Mar 26, 2024 02:58:18 PM by Francesco M
I'm in this weird loop where I submit the ID photos and the system tells me that they are fine and that a manual verification started. Day after nothign happened and I have to submit photos again, rinse and repeat forever.
Apr 7, 2024 09:41:12 AM by Pradeep H
Hi Francesco,
Apologies for the delay in responding to your post. I checked your account and I see that your account is already verified. Feel free to message us if you have further questions.
- Pradeep
Mar 26, 2024 01:52:56 PM by Moheb R
Hello,
I was unable to make my identity verified, so the website keeps telling me that it will make a manual verify and that I have to check my email. No emails have reached me till now, and I want to apply to jobs which I can not do right now because of this issue, so please send me the email of manual verification ASAP, and thank you very much.
Apr 7, 2024 09:45:29 AM by Pradeep H
Hi Moheb,
Apologies for the delay in responding to your post. I have reviewed your account and it is already verified. Please do not hesitate to reach out if you have any further questions.
- Pradeep
Apr 7, 2024 09:31:51 AM by Faruq W
Hello, I am unable to verify my identity on Upwork, it keeps saying can't find the four corners of your document which is my NIN in this case, I don't have any other means of identification
Apr 7, 2024 10:22:41 AM by Luiggi R
Hi Faruq,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 7, 2024 09:31:01 AM by Nataliia B
Hi! I had difficulties with verification, namely with a passport photo. I only have an internal Ukrainian passport. I've followed all the suggestions (lighting, dark background, etc), yet I get an error, "We can't find the 4 corners of your document". After several tries, the Upwork app allows me to take the picture myself, however, then I get the error, "We couldn't recognize your document" How else can I get verified?
Apr 7, 2024 10:35:41 AM by Luiggi R
Hi Nataliia,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 19, 2024 09:49:04 AM by Roxanne B
Hello! I have difficulties too in verifying my account. I've followed all the suggestions (lighting, dark background, etc), too and yet I always get an error, "We can't find the 4 corners of your document".
Apr 7, 2024 12:54:17 PM by Atdhe S
I am facing the exact same thing in 10days now, trying to verify myself is very annoying. Can you help and create a ticket please?
Apr 7, 2024 01:05:06 PM by Rigon P
I want to apply for a new job, but "Apply Now" button is grey. Why is showing this ?
Apr 7, 2024 01:17:28 PM by Sarah G
Before you ask something like:
1) Are you using the right browser?
2) Do you have camera access?
3) Does the address on your ID match your profile?
4) Did you use the chatbot?
None of those are the issues.
I've used the same verification link at least 20 times on different days now. The process takes a photo of my ID, then my face... then it loads endlessly. I've tried waiting for a few hours, I've tried going back and forth repeating the steps, but the process does not complete. I've also attempted to chat with the "support bot", however as it's only a bot it only gives me the same options over and over. All I get is a little circle that repeatedly spins over and over.
Apr 7, 2024 02:08:05 PM by NikolaS N
Hi Sarah,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 7, 2024 02:53:51 PM by Hayat M
I also have the same issue with ID verification. My citizenship ID is handwritten. That's why I Didn't get verified yet. What shall I do?