Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Moderator
Hi Somuyiwa,
I am sorry to hear about the trouble verifying your Upwork account. I checked and can confirm our team was unable to complete your account verification due to a stock or fake profile picture on your Upwork account. Please be aware that your profile picture must be real and clearly show your face. Please update your profile picture and our team will review your account again within 24-48 hours.
- Pradeep
Moderator
Hi Matias,
I can see that your ID was accepted but you need to verify your location. Please visit your Identity Verification page and follow the steps given to proceed.
Moderator
Hi Valeria,
Having multiple accounts isn't allowed, even if you closed the older one; this is a serious violation of the Terms of Service. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mods, please help me. My verification process are denied for trillions time now. I want to earn some money for my family and now I can't apply for any job because it's stuck on this session like forever.
Retired Team Member
Hi Nutthachai,
I reached out directly to the team handling the review and they confirmed that you need to update your profile photo and then re-upload your ID for further review. You may proceed with completing this required information by going to Settings> Identity verification. Let us know if you need further assistance.
Hi Upwork Community,
I need help!
Upwork requested me to verify my account, and I completed the process by submitting a selfie, which has a green check mark. However, when I submitted my government-issued ID, it initially showed a green check mark. But after some time, it turned into a warning sign again. I am confused about what went wrong. Can anyone please help me to figure it out?
I'm attaching a screenshot here.
I have something more to share. My name is "Hiba" and I don't have a second name on my ID but as per Upwork requirement, I wrote my father's name "Hiba Yaqoob" in my Upwork account because I always use my guardian name as my second name. Does this cause any issues?
Moderator
Hi Hiba,
I checked with our verification team, who confirmed that the document you submitted was rejected due to quality focus, so they will need to review it manually. They've also recommended that you update your profile photo.
I had ID Verification on Apr 4th.
I have been waiting for about 1 week. But it tell me I should wait.
How long do I need to wait more?
Moderator
Hi Yashodha,
I checked with our verification team and want to confirm that the ID-verified badge has been added to your profile. You may log into your account to check.
Moderator
Hi Doan,
Thank you for your message. I checked your account and it appears that your previous ID submission was rejected. Please try uploading a good quality image clearly showing the text on the ID along with all 4 edges of the document. You can upload the documents from the Settings page. Feel free to message us if you need further assistance.
- Pradeep
Moderator
Hi Immanuel,
Thank you for your message. Even if you have previously verified your ID on your closed account, it is still necessary to verify your new account. It is important to note that verification cannot be requested directly, as it is gradually being implemented for Upwork users. If the team determines that your account needs to be verified, you will receive a notification via email or within your account. This notification will provide you with further details on how to successfully complete the verification process.
- Pradeep
Moderator
Hi Michael,
Thank you for your message. I have followed up with the relevant team and they have confirmed that there are no documents uploaded by you. One of our team members will reach out to you via email as soon as possible to assist you further.
- Pradeep
