Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
As you can see my profile name is updated but not there when I try to verify my identity. On the previous email from support they asked me to provide id which matched name Alia Khan to which I responded my name is updated on profile to Alia Asghar but not there for verification. Please advise Pradeep. Your help will be greatly appreciated. Also, my account won't get blocked right? as I am still in contact with support team?
Hi Antonio,
The team recently notified you of the failed attempt at verifying the ID you supplied in this support ticket, and I can see that you resubmitted your ID as requested. Kindly allow more time for the review to be complete; the team will contact you directly if more information is needed
Hi Achmad,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. That said, I'd like to clarify that you can access the platform's general features, like updating your profile, sending proposals, etc.
If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Antonio,
Apologies for the delay in reviewing your documents. I can see that one of our team members has already reached out to you via a support ticket regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hi Antonio,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
~ AJ
Hi Maëlle,
Thank you for reaching out to us. It looks like our team has already reached out to you about the reason why the ID could not be approved and the instructions on how you can resolve this. Please check your email and respond to it to reach out to our support team. You can also access your support tickets here.
~ AJ
Hi Enrique,
I'm sorry you're having trouble completing the verification process from your smartphone. Have you tried uninstalling and reinstalling the Upwork app? Let us know if the problem persists so we can assist you further.
Hello Dr Sher,
I am sorry to hear that we were unable to verify your account. I can see that one of our team members has already reached out to you via a support ticket regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Md Mizanur,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Faisal,
Your document submission is still in review; you can rest assured that the team will get in touch with you if more information is needed.
Hi Faisal,
Thank you for reaching out to us here in the Community. I've contacted the team handling the review and submitted a follow-up. One of the members will be assisting you via email with more information and further instructions on completing the assessment. Don't hesitate to coordinate if you have questions or clarifications; they'll surely assist you accordingly.
**Edited to Update Information**
I received a confirmation from the team that your ID is now verified. You should now see the ID verified badge on your profile to validate the action taken on your account. Let us know if you need further assitance. Thank you!
Hi Guilherme,
I see that the team has reached out to you via email with more information and further intructions on how to successfully verify your ID. A suppor ticket was set up as well here so that you can keep track of the process. Feel free to coordinate with the team by responding to the email and they will surely assist you accordingly.
Hi Muhammad,
It doesn't look like you need to do additional verification yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
~ AJ
Hi Leo Kyle,
It doesn't look like you were required to do the ID verification yet, only the initial verification to get your account approved. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
~ AJ
Hi Ahmed,
Thank you for reaching out. I checked your account and it looks like our team has already reached out to you regarding your account verification.
We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways and our team will give you instructions thereafter.
~ AJ
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