Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Hi Ahmed,
You can still upload the ID documents with the name mismatch and our team will reach out to you if they need you to take any additional steps for verifying your account or resubmit document using a new link.
- Pradeep
Hi Bing,
I am sorry to hear about the name mismatch on the ID verification page. I can see that you're already communicating with our team regarding your concern via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Hi Sharlyn Mae,
We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.
Hi Mohamed,
Thank you for your message. I have followed up with the team handling your account and one of our team members will review your account as soon as possible.
- Pradeep
Hi Sharlyn,
Thank you for your message. Your account is currently in good standing and does not require any verification at this time. Our team will notify you if we need any verification from you in the future. You are welcome to apply for any jobs that match your skills and qualifications, and the client will consider your application based on your profile.
- Pradeep
Hi Dalida,
I am sorry to learn about your experience. I checked your account and I see that you are referring to the location verification initiated on your account. Please allow 1 business day for the team to review and update your account.
- Pradeep
Hi Rokibul,
Thank you for your message. Could you please elaborate on your query further?
- Pradeep
Hello, I provided all the necessary information for my Upwork account verification and I was told to wait for 3 working days. Today is the 4th day and my account hasn't been verified.
Kindly help me out.
Hi Ifeoluwa,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
~ AJ
Hi Katrin, if you have the blue check icon beside your name on your profile, then your profile is already verified.
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
You can find more information about this here.
~ Ruth
Hi Katrin,
Yes, I can confirm that there is no problem with your account and no further action is needed at this time. We will notify you when you need to verify your account.
- Pradeep
Hi Ben,
It doesn't look like you were required to do the ID verification yet, only the initial verification to get your account approved. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
~ AJ
Hi Srdjan,
~ AJ
Hi Ruthlyn,
I can see that your verification is still in progress, the team will notify you if there's any problem with your submission and what steps you need to take to resolve it.
Hi Javier,
Can you share more details about what additional information you're inquiring about?
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