Solved: Identity Verification - Page 21

5cb59c16 · ‎09-01-2023

Hi Team,

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

JoanneP · ‎09-02-2023

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Joanne

View solution in original post

73468c34 · ‎10-05-2023

I made my account in may 2020 but my account got rejected in ID verification. Now i have decided to start freelancing again but i can not see an option for ID verification. i am able to submit proposals and do everything else but i am unable to find the option to verify my id. I know it is below privacy and security in setting option named as Iddentity Verification but I can not find that option to apply. So how can i apply for my id verification?

spectralua · ‎10-05-2023

You cannot. Start working as-is. You will be asked for re-verify later.

aa76561e · ‎10-06-2023

Hello Upwork team!

I passed the identity verification, but in my account profile is still warning that this profile is no longer available. I do not understand, what the problem is.

Please cheek my profile and solve the problem, thanks!

Sincerely,

Waseem Anjum

celgins · ‎10-06-2023

Your profile is available.

PradeepH · ‎10-06-2023

Hi Waseem,

Thank you for your message. I see that your account is already restored now. Feel free to message us if you need any other assistance.

- Pradeep

macs1104 · ‎10-06-2023

I joined a while ago, but have had issues with verification. That appeared to solve itself until I tried to submit a proposal. I got a notice that "This link is expired" and appears on every attempted proposal I try to submit.

LuiggiR · ‎10-06-2023

Hi Matt,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

320909eb · ‎10-09-2023

Hi Joanne,

Trust you're good.

Kindly see to my account as I've been asked to submitted documents for verification, which I've done but yet to be verified. Looking forward to resolving this as soon as possible.

Thanks and do have an exciting time.

PradeepH · ‎10-09-2023

Hi Opeyemi,

Thank you for uploading your documents. Please allow 1-3 business days for the team to review your submission and update your account.

- Pradeep

c2ce58d0 · ‎10-09-2023

I am writing to bring to your attention an issue I am facing with my Upwork account. Despite my attempts to verify my account, I am unable to find the necessary option in the settings to complete this process. I don't have "Identity Verification" option in my Settings. I would greatly appreciate your assistance in resolving this matter promptly. Please advise me on how I can complete the verification process or guide me through any necessary steps to ensure that my account is fully verified.

helal-mhu · ‎10-09-2023

You may need to access your profile from a computer browser instead of your mobile phone.

ArjayM · ‎10-09-2023

Hi Peter Jude,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.

~ Arjay

b7d54a06 · ‎10-09-2023

I have turkish letter characters in my surname. When I try to put my surname on contact info it eliminates the letters 'ı' and 'ş' , so i needed to enter my surname by converting the Turkish letters to English version. I just completed my first job in Upwork and I need to enter my payment details. But I cannot enter my bank account details correctly since my bank account name is with Turkish characters. I cannot put my surname as it is written in my ID since the system doesn’t except these letters. Could you please help me with that? Thanks.

0ea0067c · ‎10-09-2023

Try the English characters instead.

For example "Gediz or Deniz , or Can, don't add the "á è... instead of writing them with Turkish characters.

5fd3c6f8 · ‎10-09-2023

Ms. Gizem,

Please, take your passport, your correct name and surname in English are on the passport, and you can include them as same as written on your passport.

Your name and surname in English on your passport are the same as your bank account.

(If you solved your problem with this solution, please, give this reply solution status)

Tural Babashov

ArjayM · ‎10-09-2023

Hi Gizem,

I can see that you've been coordinating with the appropriate team via a support ticket regarding your ID verification issue. Kindly give our team 24-48 hours and you will get an update on one of your tickets here once your case is thoroughly reviewed.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

crazy_life_arts · ‎10-10-2023

Hi I logged back into my upwork account and I need to change my profile picture for the verification process

I only have 5 days remaining

Please help me its urgent

I have tried different browsers and clearing cache but nothing is working

The picture is clear and meets the guidelines as well

Help me out please

759e32fa · ‎10-10-2023

Hi Nayonika,

We understand you may have provided a picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyway. If there is any issue or mismatch, our team will reach out to you directly to assist you.

~ AJ

27976d7e · ‎10-10-2023

I think you have to do it with your mobile camera. It won't work just by uploading on a decktop PC.

c3309140 · ‎10-10-2023

Hi upwork, I am having some issues. Last week i submitted my only National ID, Your team reviewed it and approved it, saying That in the next 24hrs my account would be active. It has been more than 48 hrs, then they sent another message saying " Upon performing a second review. We are unable to verify the previous ID provided and we would need you to submit an alternate Gov't issued ID". That ID was the only Id i had.

I have been stressed OUT because of verifying ID for more than a week.

Soon my account would suspended..

Pls do something

Thanks

ArjayM · ‎10-10-2023

Hi Mayokun,

I can see that the team has responded to one of your tickets here with more information about your account status. Further instructions have also been provided, so please continue coordinating with the team through that ticket or your email if you still need assistance, and they'll look into that for you.

~ Arjay

8b272e87 · ‎10-11-2023

I am not verify my accout,Wei Liu is not my real name. I use this name by default when I log in with my Google account. I have changed my name to Pengwei Tang in my profile. But when I verify my identity, my name is still Wei Liu. If possible, please help me change the information to my real name so that I can verify my identity. Thank you.

PradeepH · ‎10-11-2023

Hi Pengwei

I see that you've already responded to the support ticket regarding this concern and one of our team members will reach you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

46f95eb4 · ‎10-11-2023

Hi, I used my nickname at first when I register my account. But then I changed to my full name which my account also show full name as well. But when I wanted to verified my account and upload my ID, the name kept showing my nickname and my verification keeps failed. Please help!

PradeepH · ‎10-11-2023

Hi Bo Yee,

I understand your concern. I see that one of our team members has already reached you via a support ticket to notify you about the failed verification and the next step needed to complete this process. You can access your support tickets here. I suggest you explain your situation directly on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep