Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Hello dear support,

I just got a job, now. But Upwork sent me an Identity Verification. I completed the steps, government-issued photo ID, and selfie. 

When I get the identity verification, can you help me for verification?

Thank you from now, 

Kind regards.

[#3]

And there is a problem i think;

After verifying, confirmation buttons appear on the screen, I did this process twice. But when I refresh the page afterwards, it looks like I haven't sent it at all. I would be very grateful if you could help me. I attached the files, you can see the difference.

[#4]

Hi Bilal,

I checked with our verification team, and I'd like to confirm that the ID verified badge is already added to your profile. 

[#5]

Hello dear Joanne,

yes, verified badge is added to my profile.

Thanks for interested. 🙂

[#6]

He tried to do a job, so he was asked to verify my account first so that I could apply for jobs, so I clicked on the link and went to the verification page, and the first page that appeared gave me the choice between sending a link to the phone or using QR. I received the link on my phone number, but it did not work, and when Clicking on it keeps me on the same page, and the same applies when I go to QR. This is a huge mistake!

[#7]

Hi Mohammad,

I'm sorry to hear that you are experiencing issues with the verification process. Could you please try again after clearing your cache and cookies or using a different browser? Please let us know if you still encounter the same issue. 

[#8]

Hello so this is important and a complicating matter. I've filed some Suspension appeal but it seems to be not working correctly and maybe misleading at some point so I'm leaving this note.

I'm currently in the middle of changing my leagal name. My original leagal name was 정예의 which is Yeui Jung in English and I'm changing into 정우연 which is Wooyeon Jung in English. 

And because I was just about to change into Wooyeon I first set my account name into Wooyeon.

But you see, my bank account and my address name and all is still in the name of Yeui, and of course My government ID card's name is in the name of Yeui.

So I was trying to change my account's name into Yeui agian, But then, I was blocked!

I was unverified, they told me to change my profile picture into my full face and than try again, But I was unable to change the picture too.

I want to change all my information into the name of Yeui for now and after all my legal name change is done I like to file the name change and verification again. But first I am Yeui Jung now. 

I have to change the picture and then the name and then be verified but everything is not working.

Please Please help me out here. I'm so lost. 

[#9]

Hi Wooyeon,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#10]

I have submitted my identity verification details 6-7 days ago but it's not verified yet 

[#11]

Hi LuiggiR,

I have same problem, my account can not Appply Now, and the button is grey. Please help me to fixing it. Thank you

[#12]

Hi Febrian,

It appears that you need to complete a verification process to continue applying for jobs. Please visit your Identity Verification settings page and click on "Continue" to upload the required documentation. 

[#13]

TRIED SENDING MESSAGES MULTIPLE TIMES TO MY PHONE AND I DIDNT RECEIVE ANY MESSAGES SO THAT I CAN CONTINUE WITH THE VERIFICATION PROCESS PLEASE HELP I NEED TO VERIFY MY IDENTITY.

[#14]

Hi Albert,

I'm sorry you're having trouble completing the verification process. You should have the option to scan a QR code instead; could you please try that and let us know if you're still having trouble? We'll gladly assist you further. 

[#15]

Hi there, 

I have sent my ID book photos to Upwork and I received an email saying it was approved but when I access my account it says I still need to verify my identity. Another problem I am facing is that my ID book is a South African one, which is where I am based, and my country of birth on my ID is the United Arab Emirates..it says my ID document must be from the same country as I reside in and it is. Please let me know what I can do as I only have 3 days remaining until my account is deleted and I have a payment pending.

Looking forward to hearing from you

Jessica

[#16]

Hi Jessica,

I see that this additional step you're referring to is to verify your location. In your case, you should upload a government-issued photo ID that confirms you live in the country shown on your profile. When ready, go to your Identity Verification settings page to upload the required document. Feel free to check out this article for more information. 

[#17]

Hi,
I have tried many times to verify my ID verification and my account but it doesn't appear in my settings.
Can you please help me in this situation.

[#18]

Hi Shihab,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#19]

Hi Luiggi,

It's been 48 hours since I submitted my identity verification and I still cannot apply to jobs.

[#20]

Hi Mazen,

I see that your latest submission was rejected, and an email notification with more information was sent to you. Please go back to your Identity Verification page to resubmit your ID for review. 

[#21]

I already got rejected once before and I resubmitted again 2 days ago. This was my second submission. I tried using my National ID card and my driver's license and both times were rejected? And no I only received an email the first time it got rejected, I haven't received another one from Upwork. There has to be another awy to verify my identity, even if there's a live call or video call with any of your agents.

The information in my ID is written in Arabic and our National IDs and driving licenses do not contain a signature which is required as one of the criteria so please I would appreciate any help.

[#22]

Thank you for letting us know, Mazen. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Hey Luiggi, sorry for bothering you again. My ticket has been open for more than 48 hours and still nothing was resolved.

[#24]

Hi upwork, im receiving link verification via sms but it doesnt work after clicked it. So how can i verify ? Is have another method?

[#25]

Hi Barirah,

I'm sorry to learn this method isn't working for you. Could you please try using the option of scanning the QR code you're being provided at the start of the verification process? Let us know if the problem persists so we can assist you further. 

[#26]

Im trying with qr code too but still not working . How ya?