Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Jun 4, 2024 01:28:26 PM by Luiggi R
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Mar 21, 2024 01:38:34 AM by Joanne P
Hi Mohammad,
I'm sorry to hear that you are experiencing issues with the verification process. Could you please try again after clearing your cache and cookies or using a different browser? Please let us know if you still encounter the same issue.
Mar 20, 2024 10:09:30 PM Edited Mar 20, 2024 10:19:58 PM by Yeui J
Hello so this is important and a complicating matter. I've filed some Suspension appeal but it seems to be not working correctly and maybe misleading at some point so I'm leaving this note.
I'm currently in the middle of changing my leagal name. My original leagal name was 정예의 which is Yeui Jung in English and I'm changing into 정우연 which is Wooyeon Jung in English.
And because I was just about to change into Wooyeon I first set my account name into Wooyeon.
But you see, my bank account and my address name and all is still in the name of Yeui, and of course My government ID card's name is in the name of Yeui.
So I was trying to change my account's name into Yeui agian, But then, I was blocked!
I was unverified, they told me to change my profile picture into my full face and than try again, But I was unable to change the picture too.
I want to change all my information into the name of Yeui for now and after all my legal name change is done I like to file the name change and verification again. But first I am Yeui Jung now.
I have to change the picture and then the name and then be verified but everything is not working.
Please Please help me out here. I'm so lost.
Mar 21, 2024 01:25:47 AM by Ajaypal S
I have submitted my identity verification details 6-7 days ago but it's not verified yet
Mar 20, 2024 04:28:42 AM by Febrian Surya K
Hi LuiggiR,
I have same problem, my account can not Appply Now, and the button is grey. Please help me to fixing it. Thank you
Mar 21, 2024 03:16:40 AM by Luiggi R
Hi Febrian,
It appears that you need to complete a verification process to continue applying for jobs. Please visit your Identity Verification settings page and click on "Continue" to upload the required documentation.
Mar 20, 2024 05:24:02 AM by Albert B
TRIED SENDING MESSAGES MULTIPLE TIMES TO MY PHONE AND I DIDNT RECEIVE ANY MESSAGES SO THAT I CAN CONTINUE WITH THE VERIFICATION PROCESS PLEASE HELP I NEED TO VERIFY MY IDENTITY.
Mar 21, 2024 03:19:00 AM by Luiggi R
Hi Albert,
I'm sorry you're having trouble completing the verification process. You should have the option to scan a QR code instead; could you please try that and let us know if you're still having trouble? We'll gladly assist you further.
Mar 21, 2024 02:52:36 AM by Jessica P
Hi there,
Mar 21, 2024 03:27:10 AM by Luiggi R
Hi Jessica,
I see that this additional step you're referring to is to verify your location. In your case, you should upload a government-issued photo ID that confirms you live in the country shown on your profile. When ready, go to your Identity Verification settings page to upload the required document. Feel free to check out this article for more information.
Mar 21, 2024 04:26:07 AM Edited Mar 21, 2024 04:27:02 AM by Shihab Z
Hi,
I have tried many times to verify my ID verification and my account but it doesn't appear in my settings.
Can you please help me in this situation.
Mar 21, 2024 05:24:36 AM by Luiggi R
Hi Shihab,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Mar 21, 2024 03:41:37 AM by Mazen A
Hi Luiggi,
It's been 48 hours since I submitted my identity verification and I still cannot apply to jobs.
Mar 21, 2024 04:27:22 AM by Luiggi R
Hi Mazen,
I see that your latest submission was rejected, and an email notification with more information was sent to you. Please go back to your Identity Verification page to resubmit your ID for review.
Mar 21, 2024 04:34:17 AM Edited Mar 21, 2024 05:09:33 AM by Mazen A
I already got rejected once before and I resubmitted again 2 days ago. This was my second submission. I tried using my National ID card and my driver's license and both times were rejected? And no I only received an email the first time it got rejected, I haven't received another one from Upwork. There has to be another awy to verify my identity, even if there's a live call or video call with any of your agents.
The information in my ID is written in Arabic and our National IDs and driving licenses do not contain a signature which is required as one of the criteria so please I would appreciate any help.
Mar 21, 2024 05:27:39 AM by Luiggi R
Thank you for letting us know, Mazen. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 23, 2024 03:27:50 PM Edited Mar 23, 2024 03:36:13 PM by Mazen A
Hey Luiggi, sorry for bothering you again. My ticket has been open for more than 48 hours and still nothing was resolved.
Mar 21, 2024 05:12:00 AM by Barirah Z
Hi upwork, im receiving link verification via sms but it doesnt work after clicked it. So how can i verify ? Is have another method?
Mar 21, 2024 05:37:25 AM by Luiggi R
Hi Barirah,
I'm sorry to learn this method isn't working for you. Could you please try using the option of scanning the QR code you're being provided at the start of the verification process? Let us know if the problem persists so we can assist you further.
Mar 21, 2024 06:31:28 AM by Barirah Z
Im trying with another web browser after getting the sms link but still not working . I reattampt so many times until it have warning message overlimit sending verification . Please help me . Thanks
Mar 21, 2024 07:07:41 AM by Luiggi R
Thank you for letting us know, Barirah. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 21, 2024 05:03:18 AM by Luis M
Hy everybody
I wold like to know what´s wrong in my upwork profile that doesn't le me obtain the ID verification of my account.
Thanks for your suggestions.
LUIS MEDINA
Mar 21, 2024 07:32:42 AM by Luiggi R
Hi Luis,
I'm sorry about the delay in getting back to you regarding your verification status. I've followed up with the team handling it and can confirm that your account has been verified. Don't hesitate to let us know if you need further assistance.
Mar 21, 2024 07:01:59 AM by Pravinkumar F G
My account could not be confirmed due to non-clear documents, so I want to verify again, but the page is not diverting towards the identity verification; it is still showing the same, so I would like to suggest that you resolve the problem. I called chat support, but I am not satisfied with the response, therefore I am looking forward to favourable responses. so that i can be verified my identity.
Mar 21, 2024 07:44:30 AM by Luiggi R
Hello Pravinkumar,
Could you please try scanning the QR code provided to proceed with the verification? Let us know if you're still having trouble after that and we'll gladly assist you further.
Mar 21, 2024 09:28:35 AM by Pravinkumar F G
Hi Luiggi,
Yes, I have been trying for the last week, but the results remain the same. I would want to request to fix the problem as soon as possible.
Thanks
Mar 21, 2024 11:21:10 AM by NikolaS N
Thank you for following up, Pravinkumar.
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 21, 2024 07:42:07 PM by Pravinkumar F G
Hi Nikola,
I've been waiting for a while, so it would be beneficial if my identity verification was finished quickly.
Thanks
Pravinkumar
Mar 23, 2024 08:41:37 AM by Pravinkumar F G
Hi Team,
I've been encountering this difficulty from last 15 day's. I am unable to apply for a job since the apply button is not visible; please resolve the problem.
Thanks
Mar 23, 2024 08:58:58 AM by Luiggi R
Hi Pravinkumar,
I'm sorry you aren't able to apply for jobs. This is because you are currently required to complete a verification process; I see that you're actively communicating with the relevant team about this via a support ticket. Kindly allow 24 hours for the team to reply to you and assist you further.
Mar 21, 2024 07:00:47 AM by Aashish R
Three Days earlier I got to know that my upwork account was suspended due to not sharing information regarding my identity which include my face photos government ids but after submitting that there was written that we will go through your details and let you know but till now my account is suspended only as i am not able to send proposal. Also it is showing now also that plz submit the face photos and government id but I already submitted that.
Mar 21, 2024 08:29:11 AM by Luiggi R
Hi Aashish,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 21, 2024 08:53:56 AM by Mustapha F
Hello Luiggi
I received an update regarding my case and explained the problem preferentially, but more than 48 hours have passed and there is no response yet
Mar 21, 2024 08:50:56 AM Edited Mar 21, 2024 10:58:13 AM by NikolaS N
When trying to do ID verification it has me take a picture with my phone. However, the camera refuses to focus when I get it close enough to my drivers license.
is there a way to review in person, or to submit a photo of my ID by email?
I'm a paid member and looking forward to working on this site, but the automated tools are not working for me. Thanks for any help you can provide
**Edited for Community Guidelines**
Mar 21, 2024 10:59:02 AM by NikolaS N
Hi Andrew,
I shared your report with our team and one of our agents already reached out to you directly via email to assist you further.
Mar 21, 2024 12:40:23 PM by Faraz Ur R
Hello everyone,
I'm seeking assistance regarding an issue I'm encountering on Upwork. Despite purchasing connects twice, totaling $90, and sending multiple proposals that meet all requirements, I have not received my verification badge. While I have earned the Rising Talent Badge, the absence of the Verified Badge may be hindering my job prospects.
I've completed all verification processes and provided all required documentation. However, the option for identity verification is no longer available, and unfortunately, there's no direct way to contact Upwork for assistance. Even the chatbot hasn't been helpful.
Securing the Verified Badge could significantly improve my credibility and chances of securing jobs. I'm reaching out to the community for any insights or advice on how to address this issue effectively.
Thank you for your time and assistance.
Best regards,
Faraz
Mar 21, 2024 12:51:07 PM by Christine A
Upwork won't ask you to do verification unless you get a job here. Most new freelancers who join Upwork do not make any money, therefore there's no point in going through the verification process with them.
Mar 21, 2024 10:25:54 AM by Helen C
Im trying to verify my identify and following the steps but the link keeps on redirecting me to this "scan qr code" page.
I tried to scan the code using my phone multiple times but it is just redirecting me to upwork login page then to the same scan qr code on my phone. I also pressed the send text message option multiple times until it reachedd the limit but I haven't received a singe text message.
I followed all the tips and read articles but it's still not working and keeps on redirecting me to the same scan qr code screen
Mar 21, 2024 02:30:11 PM by NikolaS N
Hi Helen,
Thank you for reaching out to us. I shared your report with our team and you should now see the Identity Verification badge on your profile. Let us know if you need further assistance.