Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[NikolaS]

Hi Tushaer,

Thank you for reaching out to us. I checked and it looks like you need to verify your identity. You can get started on this page.

[791697da]

Hi, how are you?

I created a new account and proceeded with Id Verify, but I do not get past this screen even after 5 days.

I tried again several times, but it was the same.
I want to start working as soon as possible. I would appreciate it if you could tell me quickly what the cause is.
I'm waiting for your answer.

[JoanneP]

Hi Andres,

We apologize for the delayed response to your post. We want to confirm that the ID-verified badge has already been added to your account. You may log into your account and check. 

[e30ff49c]

 

Hello everyone, how to fix this?

I have uploaded my ID card and selfie three times. But the page become like this. I can't apply job anymore. If you ever have the same problem please help me

[JoanneP]

Hi Ayu Dwi,

Upon checking, the verification process was not yet completed, so your account was limited from submitting proposals. We checked with our verification team, who confirmed that the badge was added to your profile. You can now start submitting proposals. 

[c8215032]

Hello!
Please let me know why am I unable to apply for jobs? The Apply Now button was working fine an 2days ago, but not anymore. I still have 18 connects (if this information matters).

Regards

@

[e0f0eadd]

Hi Hadiqa

you may check your notifications and mail, is there any message from Upwork yet? or not.. 

Then please check how is your Upwork visibility.  you may understand after this. 

[JoanneP]

Hi Hadiqa,

We checked with our verification team, who confirmed that you need to update your profile photo. You may want to check this help article for more information on choosing a good profile photo. 

[67530b2b]

Identity Verification on Laptop

Hi, Yesterday, I completed my first order, but I'm encountering an issue with identity verification.

When I try to verify from my laptop, it shows "Choose how to continue on a mobile device." But my phone camera is currently damaged, making verification using mobile is difficult at the moment.

Is there a way to complete verification using my laptop?

Also, I didn't receive any code in my number, how to solve it?

Thanks for your support!

Regards,

Mamunur Rashid

[NikolaS]

Hi Mamunur,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[67530b2b]

Hi,

I'm new to Upwork and excited to be here! Yesterday, I completed my first order, but I'm encountering an issue with identity verification.

When I attempt to verify from my laptop, it prompts me to "Choose how to continue on a mobile device." Unfortunately, my phone camera is currently damaged, making mobile verification difficult at the moment.

Is there a way to complete verification using my laptop?

Problem 2: I didn't receive any code in my number, how to solve it?

Thanks in advance for your assistance!

Sincerely,

Mamunur Rashid

[fb210b35]

Ok, so i have a friend who got his first order on upwork and got paid, but he didn't change his profile picture to the one that matches him, rather he used a logo, so now his account his blocked and he hasn't been able to verify it yet. What is the next step and how are the procedures going to be? 

[2a09b59c]

Hi,

i submitted my ID Verification in a wrong way and i wanna resubmit it but i wanna know how! andi can't find ID verification tab in my settings

[d527f5d6]

I will teach you how to locate id verifying on your upwork account

[1f7a2bbc]

you can help me out i am facing problem the button (Get started) is not showing on the page of ID verification

[d527f5d6]

yes i can help you out in less than 10mins

[2a09b59c]

i will apprecitae that.

[d527f5d6]

can will meet on a zoom call and you share your screen so I will show you where to locate it

[1f7a2bbc]

i am ready

[1f7a2bbc]

please help out

[NikolaS]

Hi Ahmed,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[2a09b59c]

alright. thank you

[a1f17f02]

Can I know if my account is verified or not? if not How to can I make it a verified account?

[5a08e2bc]

You can make it verify by input in your ID 

[a1f17f02]

I am sorry I do not understand. Where to input my ID?

[5a08e2bc]

inbox me to teach you where to locate your id verifying

[5063d88e]

Hi,

I have submitted my ID verification with India Driving License and also appeared on camera a week ago, yet my ID is not verified.

I have initiated the ID verification again this week, please let me know what are the details I should be providing in order to get identity verified.

Thanks,

Prabhu

[369b74f7]

Hi Upwork Support,
I wanted to verify my identification, but unfortunately I could not proceed to verify it properly. I stucked at "Appear on camera" and "Submit for identity review".
Can you assist me to solve this issue? Do I have to wait for anything?

Thank you.

Best Regards.

[369b74f7]

Here is the attachment  for your references

[NikolaS]

Hi Muhammad,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b8f04521]

hello there,

I just want to post in here also for a speedy resolution, I'm submitting several times my PRC ID but is not recognized as Governement-Issued ID in PH.

PRC ID is one of the major IDs in the Philippines and only those who passed rigorous test, say in Teaching, Engineer , Nursing etc., can have this ID. It is issued by the one regulating these professions namely the Professional Regulation Commission in the Philippines. I already have the ticket <https://support.upwork.com/hc/en-us/requests/46763315>

Hoping this will be resolved as soon as possible. Thanks 

[ArjayM]

Hi Jay R,

I'm sorry if you're having difficulties getting your ID-verified. I see that you've contacted our support team and raised a ticket about your concern. Rest assured that this has been forwarded to the appropriate team, and one of the team members will contact you on this page with further assistance once your case has been thoroughly reviewed.

[b8f04521]

thanks for the fast reply 

[ee218722]

Hello,

I received a notification that I needed to verify my ID, so I went ahead and did so. I have been waiting for almost 24 hours to get it approved since I have a deadline for tomorrow and need to accept the offer ASAP, which I can't do unless my ID is verified. Could you please look into it? This is frustrating!

[PradeepH]

Hi Yvonne,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[ee218722]

Hi

I have been waiting for 2 days now to get my ID information verified. I have raised the issue here again but have not received any help. Could somebody please help? I have a pending offer with a deadline for tomorrow that I need to accept and can't do so unless my info is approved because the "accept offer" button has been grayed. 

I need help! @support

[LuiggiR]

Hi Yvonne,

I'm sorry to hear you are having trouble with the verification process. I can see that your submission is currently being manually reviewed. Please allow 1-3 days for the review to be completed; the relevant team will contact you directly if there are any issues with the documents you submitted. 

[432663d0]

HI,

RECENTLY I AM TRYING TO PURCHASE EXTRA CONNECTS . BUT THEN I FOUND A NOTIFICATION, WHICH I ATTACHED, AND IT SAYS TO VERIFY MY ID WITH A GOVT APPROVED ID CARD.HOWEVER, WHEN I CLICK THE GET STARTED BUTTON FOR ID APPROVAL, I FOUND 2 OPTION ,

OPTION 1: I ALREADY SCANNED USING MY MOBILE, BUT IT SENDS ME A LINK USING WHICH I JUST LOGGED USING MY GMAIL ACCOUNT IN UPWORK, BUT THERE IS NO ID UPLOAD OPTION, AND IT BASICALLY TAKES ME TO THE SAME PAGE, AND NOTIFICATION REMAINS OPEN, NOTHING HAPPENS.

OPTION - 2 - USING WHICH I ALREADY GAVE THE PHONE & SELECTED  THE COUNTRY & UPWORK SAYS THAT IT SENT ME A MESSAGE IN MY MOBILE BUT I DIDNT RECEIVE ANY ???

I ALREADY PUT ALL THE DETAILS OF MY CARD BUT THE BILLING METHOD NOT ACVTIVATED DUE TO ID VERIFICATION.PLS HELP ME SOLVE THE 

REGARDS,

ARIF

**Edited for Community Guidelines**

[sanstar]

Please active your Credit card for internation transction then you can renter card information after 24 Hours.

You can do   Log in to Internet Banking > Click on 'Cards & Loans' > Click on 'Credit Card' > Click on 'Manage your card' > Select Credit Card Number > Under 'Manage Credit Card Usage' click on 'Edit' > Enable International/Online/Tap & Pay transactions> Enter the OTP sent to the registered mobile number to complete the process.

[40fe494e]

I've taken a photo of my ID card but it keeps getting rejected. All the data is clearly visible. 

How can I ensure that my verification is successful? Is there a place where I can send it for personal verification?