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Afsana's avatar
Afsana K Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

View solution in original post

1,823 REPLIES 1,823
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohamed,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

 

~ Luiggi
Yuahanezu's avatar
Yuahanezu J Community Member

my profile is still private, please help me make it public.

Joanne's avatar
Joanne P Retired Team Member

HI Yuahanezu,

 

Your profile visibility has been reset to public. You may log into your account to check. 

~ Joanne
Upwork
Ugochukwu's avatar
Ugochukwu N Community Member

Hi Team,

 

Please  my account was locked from public to private. Please help me change and unlock it from private to unlock.

 

Thanks, Emmanuel 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ugochukwu,

 

Thank you for your message. Your profile visibility is already set to Public now. 

 

- Pradeep

Chandima's avatar
Chandima J Community Member

My profile's availability badge is locked to private.
I tried the link: https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private
Same page is loading again.
Tried contacting support: failed, page is not loading.

Please fix my availability badge to public.
Thanks!

Arjay's avatar
Arjay M Retired Team Member

Hi Chandima,

 

I've reset your profile back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
Olena's avatar
Olena C Community Member

Why is my account set to privat as I just finished project? 

I can't switch it manually , how so? 

In Upwork rules I read that if you had no projects last 90 days you account may be set to Privat, so How so if I finished project 2 weeks ago, my account set up to Privat almost imidiatelly I ended the contract? 
How you decide it with the profiles? Why I can't swch it manually? 

 

Mazin's avatar
Mazin E Community Member

Good Morning Olena
I Am Mazin From Egypt

Thats A Common Proplem You Can Follow This And Soon As They Can It Will Be Solved:

Help Center > I Am A FreeLance > Reset Profile Visibilty , They Will In Touch With You As Soon As They Can.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Olena,

 

Thank you for reaching out to us. Your profile visibility has been updated. You can visit this page to learn why it can be changed to private. Let us know if you need further assistance.

~ Luiggi
Oleg's avatar
Oleg E Community Member

Hi. My profile is set to private. Could you please set it back to public? Is that still possible?

Nikola's avatar
Nikola S Retiring Moderator

Hi Oleg,

 

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Ilyass's avatar
Ilyass E Community Member

so i've been working lately on upwork then i noticed that my profile went private and there's no option to change it back to public when i  checked on the help center found this button that says switch to public account but, when i click on it nothing changes and nothing pops up to my screen meaning that the button isn't working at all. any help regarding this issue i'd appreciate that.

Domenica Maite's avatar
Domenica Maite C Community Member

I have the same problem, please if you find the reason let me know.

Ilyass's avatar
Ilyass E Community Member

i'll be sure to update you, no worries!

 

Andrea's avatar
Andrea G Community Manager

Hi Domenica,

 

Your profile visibility has been set back to public.

 

~Andrea
Andrea's avatar
Andrea G Community Manager

Hi Ilyass,

 

It looks like you need to update your profile picture in order for your profile to be allowed to be public again. Please, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

 

- You are not wearing sunglasses in the photo

- It is not a logo or clip-art

- It is not a group photo

- The picture was not digitally-altered

- The maximum size is 5 MB

 

Note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and tips on choosing an excellent profile photo.

~Andrea
Muhammad Hammad's avatar
Muhammad Hammad A Community Member

Hi Andrea,
Can you please change my profile Visibility from private to public?

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

It looks like your profile is already public! If you need any further assistance please let us know.

 

~Andrea
Md Mostafizur's avatar
Md Mostafizur R Community Member

Hello! dear members of this vibrant community. Upwork has made my profile private. I can't set available badge on my profile right now. Please help me how I can solve this problem. 

Andrea's avatar
Andrea G Community Manager

Hi Md Mostafizur,

 

Your account visibility has been set back to public.

 

~Andrea
Sameer's avatar
Sameer A Community Member

Hello,
My Upwork account has been kept private help me to make it visible again.


Thanks

Muaviya's avatar
Muaviya I Community Member

Hello All, I was inactive on upwork for long time now my account is showing private. Can you please help me to set it back to visible. Thanks in advance
Joanne's avatar
Joanne P Retired Team Member

Hi Muaviya,

 

Your profile visibility has been reset. You may log into your account to check.

~ Joanne
Upwork
Marincas's avatar
Marincas M Community Member

.