Jan 2, 2023 08:20:13 AM Edited Mar 6, 2023 08:42:40 AM by Andrea G
Hi there, My account was kept private because of not earning until now. please help me in making it public. thanks
Solved! Go to Solution.
Jan 2, 2023 09:57:22 AM Edited Aug 11, 2023 01:16:35 PM by Andrea G
Hi Abrar,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can request that your profile visibility is reset by clicking this link found in this help article.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 10, 2023 03:12:55 AM by Pradeep H
Hi Enoch,
I checked the job post you were referring to and it appears that it's already been taken down because it was in violation of Upwork TOS.
Please check out this course for more tips on staying safe on Upwork and please use the flag option found on each job post or message anytime you’d like to report a violation.
Thank you,
Pradeep
Apr 10, 2023 05:27:20 PM by Tyler B
Hi all,
I’m a freelancer on Upwork and I recently noticed that my account has been locked or set to private.
don’t understand why this happened and I would like to know how to fix it.
I have been active on Upwork and I have completed projects with positive feedback. I have also updated my profile and skills regularly. Can someone please explain why my account is locked/set to private and what I need to do to restore it?
Thank you.
Apr 10, 2023 07:51:24 PM by Arjay M
Hi Tyler,
I’ve reset your profile visibility back to public status. Please note that profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than two years, while profiles of new freelancers who haven’t earned on Upwork will be set to private after 90 days. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.
Apr 12, 2023 08:30:07 AM by Annie Jane B
Hi Raheem,
Thank you for reaching out. I can see that your profile visibility is set to public. Feel free to reach out if you have additional concerns.
Apr 13, 2023 01:02:20 PM by Dhameliya D
my profile has been set to private, please kindly make it public.
Apr 13, 2023 01:54:44 PM by Arjay M
Hi Dhameliya,
I can see that you've already submitted a couple of requests with resetting your profile visibility and I can confirm that it's been set back to Public Status.
A gentle reminder for future reference, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We would appreciate your patience and understanding while we take care of your concerns.
Apr 15, 2023 03:24:05 PM by Arjay M
Hi Ziaul,
I can see that you've raised a ticket and been in contact with our Support Team about your concern. Please allow our team 24-48 hours to review your case and you will be getting an update on this page or your email once done. Don't hesitate to coordinate with the team by updating your ticket and they will surely assist you accordingly.
Apr 18, 2023 06:26:57 AM by Shaikh Sakib Shahr S
Hello, my profile visibility is set to private. I can not change it to public. When I select the "Public" option the save option does not turn green. Because of this I also can not change my active now status.
Attaching the Screenshots how it is appearing.
Please tell me what to do.
Apr 18, 2023 06:36:58 AM Edited Apr 18, 2023 06:40:22 AM by Clark S
An Upwork Moderator may chime in soon and help you.
In the meantime, read through Upwork’s Profile Changed to Private and click the Reset My Profile Visibility button to see if that speeds up the process.
Apr 20, 2023 11:40:40 AM by Faraz A
The link provided by the Nikola is working, You can reset it to public...
-Faraz
Apr 20, 2023 01:38:21 PM by Romel R
Dear Sir
My Profile status has been set to private. Whereas, I submitted & won many Proposals.
Kindly, make my Profile status to public.
Regards
Romel R
Apr 20, 2023 03:15:05 PM by Arjay M
Hi Romel,
Your profile visibility is set to Public now. You may want to check this help article to learn more about how you can avoid having your profile automatically set to private.
Apr 21, 2023 05:03:35 AM Edited Apr 21, 2023 05:30:02 AM by Muhammad H
HI,
My profile is locked I don't exactly know why I just received my first order. It says "
We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.
"
how can I revert it back to the public?
Apr 21, 2023 05:55:33 AM by Andrea G
Hi Muhammad,
Your profile visibility has been set back to public.
Apr 26, 2023 11:44:28 AM by Munawar H
Apr 26, 2023 11:55:20 AM by Yunus Emre O
Click on the Upwork logo in the upper left. Then click on the "Pen" button next to "Profile Visibility" in the right column. From this section, you can set your profile visibility by clicking the "Public" button.
Apr 26, 2023 01:52:34 PM by Arjay M
Hi Munawar,
I took a closer look at your account and can confirm that your profile visibility has been set back to public. A gentle reminder though, for future reference please avoid creating several tickets for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Apr 26, 2023 12:41:10 PM by Kartik P
Upwork has private my profile visibility. They are saying that I am not working with any client and that I am a non-active person but I am too much active in Upwork. Please tell me how can I back my profile visibility to the public.
Apr 26, 2023 02:30:35 PM by Arjay M
Hi Kartik,
Thank you for reaching out to us here in the Community. Your profile visibility is set to Public as requested. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.
Apr 29, 2023 12:46:04 PM by Maryam A
We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.
Apr 29, 2023 02:01:07 PM by Luiggi R
Hi Maryam,
Your profile visibility has been reset as requested.
Apr 30, 2023 03:26:59 AM by John Erick C
This is not fair my profile just goes to private by upwork because i have not earn money yet .i am new to upwork .this is not my fault that no one is giving me project because i am new i cant force to any one to give me even i am sending proposal daily but what have upwork done with my profile is just out of understand.