Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hi Innocent,

I am sorry to hear about this. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#3]

Balance is currently more than sufficient; I've used it before to buy connects, and on the bank's side, there is no question, because I use the card for multiple recurring transactions. Some of the transactions happened just yesterday. 

[#4 · Accepted solution]

Hi Innocent,

Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

[#5]

I want to upgrade my account to enterprise one. How canI do that. I tried to speak with a sales rep. but nothing fruitful came up

[#6]

Hi Akash,

Thank you for reaching out to us. I checked and it looks like one of our team members already updated your support ticket with more information on how you can connect with our sales team directly and discuss your interest about membership upgrade further. You can access your ticket on this page.

[#7]

Hi NikolaS, I am having this exact issue while trying to fund a fixed contract. I am using a Payoneer virtual card amd do not have another means to make USD payment. Kiindly assist as this is urgent as the deadline for filing taxes is fast approaching, thanks.

[#8]

I am not able to buy a membership with a VISA Debit card and Paypal account Its showing Charge Failed?

My card is enabled for international transaction

Please Help 

[#9]

Hi Mohd,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Could you please also try using a different payment method from your PayPal wallet?

Thanks!

[#10]

Sorry, I can't

I have only 2 cards and both are not acceptable for membership on Upwork through Paypal or direct.

[#11]

Hi, My name is Kalaiselvan **Edited for Community Guidelines**. I just want to change my membership from basic to plus. I have successfully added my SBI master global debit card with my Upwork financial account (Billing method). But, I get a message of 'charge failed' while trying to change the membership. I don't know what to do? Please help me with this problem. Thanks in advance.

[#12]

Hi Kalaiselvan,

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank for more information about the specific charge decline.

[#13]

Hello, I am using my SBI GLOBAL MASTER DEBIT CARD to buy connects. I need to change my membership plan from basic to plus. But, I am not able to complete the transaction. Getting a message as 'charge failed'. I can buy connects using the same debit card. But, I am not able to use the same card to change my membership plan. Please give me a solution. Thank you.

[#14]

Hi Kalaiselvan,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[#15]

Hello, I have added an SBI MASTER GLOBAL INTERNATIONAL DEBIT CARD with my financial Upwork account. I ca buy even 40 connects by using that card. I have to change my membership from basic to plus by using the same card. But, I cant. I have enough balance in my account. I have reached my bank for further information. There is no issue with the bank. They have told me to ask Upwork customer care department. Please provide me with a solution. Thank you.

[#16]

Hi Kalaiselvan,

We will look into this further and will get back to you once we have more information.

Edited to update information:

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

Thank you,

[#17]

Hi, I am an Upwork Freelancer and I am having issues with purchasing a membership plan. When I enter the Credentials of my debit card into the billing section it says please add card number. It is not processing the card.

[#18]

Hi Muhammad,

Before purchasing a membership plan, you’ll need to add a Billing Method to your account. There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance.

You can find more information in this help article. Let us know if you have further questions. 

[#19]

Hi ,

I am trying to upgrade my membership from basic freelancer to freelance plus but everytime i am getting this error " Your payment could not be processed. Please choose an alternate payment method or retry again later." I tried with two billing options:-

1) Debit card(Master card)

2) Paypal account

Can anyone tell me why i am facing this problem?

Thanks,

Lalit **Edited for Community Guidelines**

[#20]

Hi Lalit,

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[#21]

Hi Nikola,

Can you please tell me if debit card(Master card) can be used as a payment option in paypal?

Thanks,

Lalit Barwal

[#22]

Hi Lalit, 

You may want to check this directly with Paypal or check out this help article I found on Paypal's help center for more information. 

[#23]

Hello Upwork Community,

I Add A Recently New Debit Card And I Try To Purchase Freelancer Plus Premium Plan But Not Purchase So I Need Your Help.

Error: There was a problem with your request. Please try again in a few minutes.

Please Give Me The Best Solution Because I Want To Purchase Premium Plan Packages.

Regards,

**Edited for Community Guidelines**

[#24]

Hi Arpan,

I checked and it looks like you were able to upgrade your membership! If you need any further assistance please let us know.

Thanks!

[#25]

The "Add Bank Account" page is stuck loading whenever I attempt to add a new bank account. I've tried clearing the UpWork cache and it still doesn't work. Please help.