Nov 8, 2020 03:43:12 AM Edited Nov 8, 2020 03:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Nov 8, 2020 05:54:25 AM by NikolaS N
Hi Innocent,
I am sorry to hear about this. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Nov 8, 2020 06:11:56 AM by Innocent O
Balance is currently more than sufficient; I've used it before to buy connects, and on the bank's side, there is no question, because I use the card for multiple recurring transactions. Some of the transactions happened just yesterday.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Nov 30, 2022 05:40:49 AM by Akash C
I want to upgrade my account to enterprise one. How canI do that. I tried to speak with a sales rep. but nothing fruitful came up
Nov 30, 2022 09:19:37 AM Edited Nov 30, 2022 09:19:56 AM by NikolaS N
Hi Akash,
Thank you for reaching out to us. I checked and it looks like one of our team members already updated your support ticket with more information on how you can connect with our sales team directly and discuss your interest about membership upgrade further. You can access your ticket on this page.
Apr 9, 2024 01:33:35 PM by Ikenna O
Hi NikolaS, I am having this exact issue while trying to fund a fixed contract. I am using a Payoneer virtual card amd do not have another means to make USD payment. Kiindly assist as this is urgent as the deadline for filing taxes is fast approaching, thanks.
Jan 6, 2021 08:45:32 AM by Mohd S
I am not able to buy a membership with a VISA Debit card and Paypal account Its showing Charge Failed?
My card is enabled for international transaction
Please Help
Jan 6, 2021 09:49:52 AM by Andrea G
Hi Mohd,
Jan 8, 2021 09:21:51 AM by Mohd S
Sorry, I can't
I have only 2 cards and both are not acceptable for membership on Upwork through Paypal or direct.
Jan 10, 2021 01:15:23 AM Edited Jan 10, 2021 04:06:02 AM by NikolaS N
Hi, My name is Kalaiselvan **Edited for Community Guidelines**. I just want to change my membership from basic to plus. I have successfully added my SBI master global debit card with my Upwork financial account (Billing method). But, I get a message of 'charge failed' while trying to change the membership. I don't know what to do? Please help me with this problem. Thanks in advance.
Jan 10, 2021 04:07:37 AM by NikolaS N
Hi Kalaiselvan,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank for more information about the specific charge decline.
Jan 16, 2021 08:30:27 AM by Kalaiselvan V
Hello, I am using my SBI GLOBAL MASTER DEBIT CARD to buy connects. I need to change my membership plan from basic to plus. But, I am not able to complete the transaction. Getting a message as 'charge failed'. I can buy connects using the same debit card. But, I am not able to use the same card to change my membership plan. Please give me a solution. Thank you.
Jan 16, 2021 12:11:59 PM by Bojan S
Hi Kalaiselvan,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Jan 23, 2021 11:39:36 PM by Kalaiselvan V
Hello, I have added an SBI MASTER GLOBAL INTERNATIONAL DEBIT CARD with my financial Upwork account. I ca buy even 40 connects by using that card. I have to change my membership from basic to plus by using the same card. But, I cant. I have enough balance in my account. I have reached my bank for further information. There is no issue with the bank. They have told me to ask Upwork customer care department. Please provide me with a solution. Thank you.
Jan 24, 2021 02:48:26 AM Edited Jan 24, 2021 04:17:35 AM by NikolaS N
Hi Kalaiselvan,
We will look into this further and will get back to you once we have more information.
Edited to update information:
I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Thank you,
Feb 20, 2021 02:55:29 AM by Muhammad A
Hi, I am an Upwork Freelancer and I am having issues with purchasing a membership plan. When I enter the Credentials of my debit card into the billing section it says please add card number. It is not processing the card.
Feb 20, 2021 05:21:58 AM by NikolaS N
Hi Muhammad,
Before purchasing a membership plan, you’ll need to add a Billing Method to your account. There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance.
You can find more information in this help article. Let us know if you have further questions.
Feb 27, 2021 02:10:38 AM Edited Feb 27, 2021 03:02:31 AM by NikolaS N
Hi ,
I am trying to upgrade my membership from basic freelancer to freelance plus but everytime i am getting this error " Your payment could not be processed. Please choose an alternate payment method or retry again later." I tried with two billing options:-
1) Debit card(Master card)
2) Paypal account
Can anyone tell me why i am facing this problem?
Thanks,
Lalit **Edited for Community Guidelines**
Feb 27, 2021 03:02:03 AM by NikolaS N
Hi Lalit,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Feb 27, 2021 09:48:52 PM by Lalit B
Hi Nikola,
Can you please tell me if debit card(Master card) can be used as a payment option in paypal?
Thanks,
Lalit Barwal
Feb 27, 2021 10:41:13 PM by Avery O
Hi Lalit,
You may want to check this directly with Paypal or check out this help article I found on Paypal's help center for more information.
Apr 14, 2021 07:44:25 AM Edited Apr 14, 2021 08:33:51 AM by Andrea G
I Add A Recently New Debit Card And I Try To Purchase Freelancer Plus Premium Plan But Not Purchase So I Need Your Help.
Error: There was a problem with your request. Please try again in a few minutes.
Please Give Me The Best Solution Because I Want To Purchase Premium Plan Packages.
Regards,
**Edited for Community Guidelines**
Apr 14, 2021 08:35:50 AM by Andrea G
Hi Arpan,
I checked and it looks like you were able to upgrade your membership! If you need any further assistance please let us know.
Thanks!
Apr 18, 2021 01:39:10 PM by Timothy D
The "Add Bank Account" page is stuck loading whenever I attempt to add a new bank account. I've tried clearing the UpWork cache and it still doesn't work. Please help.
Apr 18, 2021 03:53:23 PM by Luiggi R
Hi Timothy,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 27, 2021 02:14:56 PM by Zulqarnain M
Hi
I want to upgrade to freelancer plus, but when I open that link and try to insert my card details it doesn't allow me to insert my details, how may I add my details?
Apr 27, 2021 03:08:02 PM by Andrea G
Hi Zulqarnain,
Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Could you please try following the instructions here? Let us know if you experience any issues.
Thanks!
Apr 27, 2021 04:43:09 PM by Zulqarnain M
Apr 27, 2021 06:36:22 PM by Joanne P
Hi Zulqarnin,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 2, 2021 03:42:56 AM Edited May 2, 2021 03:44:50 AM by Chellapandi M
I can't change basic membership to plus membership.
Showing a message like this when I try to change : (There was a problem with your request. Please try again in a few minutes.)
May 2, 2021 04:47:52 AM by NikolaS N
Hi Chellapandi,
Thank you for reaching out to us. I checked and it looks like you were able to update your membership plan to the Freelancer Plus plan. Could you please clear your cache and cookies or log in with another browser to check if you are able to see it on your end? Let us know if you need further assistance.
May 24, 2021 12:14:01 AM Edited May 24, 2021 01:47:30 AM by Aleksandar D
Hi,
Upwork support.
I going to buy Freelancer plus memebership. buteverytime show this massage
There was a problem with your request. Please try again in a few minutes.
I try to 10 times with Using Debait card and paypal both payment methods. Please solve this error on my profile. I`m very tired to this error. I clear brower cashe,cookies and history everyting. Please help me. so i can buy plus memebership.
Thanks and regards
sunny s.
**Edited for Community Guidelines**
May 24, 2021 01:47:17 AM by Aleksandar D
Hi Sunny,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 26, 2021 07:07:11 AM by NikolaS N
Hi Shanthi,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
You can find more information about using PayPal as a billing method here.
May 13, 2021 01:42:35 AM by Manish k
I am from india.Can i get the membership Via Upi, Gpay, Phonepe or Bank Deposit ?I have Visa Card too but not Credit Card.So I can not pay Billing System.I can only deposit.
May 13, 2021 03:12:19 AM by Aleksandar D
Hi Manish,
Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. You can also use your account balance to purchase Connects or upgrade your membership. I suggest that you check this help article for more information on acceptable billing methods and this one for the Freelancer Plus membership.
Thank you.
May 13, 2021 11:52:26 PM by Manish k
I have no Credit card or any billing payment system.So i would like to suggest you that add the other payment deposit system.which will comfortable for indian artist.
Thanks