Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hi Arpan,

I checked and it looks like you were able to upgrade your membership! If you need any further assistance please let us know.

Thanks!

[#3]

The "Add Bank Account" page is stuck loading whenever I attempt to add a new bank account. I've tried clearing the UpWork cache and it still doesn't work. Please help.

[#4]

Hi Timothy,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#5]

Hi 

I want to upgrade to freelancer plus, but when I open that link and try to insert my card details it doesn't allow me to insert my details, how may I add my details? 

[#6]

Hi Zulqarnain,

Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Could you please try following the instructions here? Let us know if you experience any issues.

Thanks!

[#7]

Hi
after clicking add method it shows a below-mentioned message
refreshed multiple times but couldn't resolve the issue

*Sorry, a critical component of this page failed to load. Please reload the
page.*

[#8]

Hi Zulqarnin,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[#9]

I can't change basic membership to plus membership.

Showing a message like this when I try to change : (There was a problem with your request. Please try again in a few minutes.)

[#10]

Hi Chellapandi,

Thank you for reaching out to us. I checked and it looks like you were able to update your membership plan to the Freelancer Plus plan. Could you please clear your cache and cookies or log in with another browser to check if you are able to see it on your end? Let us know if you need further assistance. 

[#11]

Hi Nikola,

Thanks for your support and time

[#12]

Hi,
Upwork support.
I going to buy Freelancer plus memebership. buteverytime show this massage

There was a problem with your request. Please try again in a few minutes.

I try to 10 times with Using Debait card and paypal both payment methods. Please solve this error on my profile. I`m very tired to this error. I clear brower cashe,cookies and history everyting. Please help me. so i can buy plus memebership.
Thanks and regards
sunny s.

**Edited for Community Guidelines**

[#13]

Hi Sunny,

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#14]

I am also getting this issue.

Thanks,

Shanthi B

[#15]

Hi Shanthi,

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods. 

You can find more information about using PayPal as a billing method here. 

[#16]

I am from india.Can i get the membership Via Upi, Gpay, Phonepe or Bank Deposit ?I have Visa Card too but not Credit Card.So I can not pay Billing System.I can only deposit.

[#17]

Hi Manish,

Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. You can also use your account balance to purchase Connects or upgrade your membership. I suggest that you check this help article for more information on acceptable billing methods and this one for the Freelancer Plus membership.

Thank you.

[#18]

I have no Credit card or any billing payment system.So i would like to suggest you that add the other payment deposit system.which will comfortable for indian artist.

Thanks

[#19]

Hi Manish,

Thank you for your feedback, I will share it with our team. 

I would also like to clarify that you can use your available earnings on Upwork to purchase Connects or upgrade to our Plus plan.

[#20]

I see this: 

Payment Card

Sorry, a critical component of this page failed to load. Please reload the page

I can't add payment method in billing method, please share 

[#21]

Hello Ahmad,

I'm sorry to hear about the issue while adding your billing method. Could you please try again after clearing the cookies and cache on your browser or try using a different browser? Feel free to message us if problem persists.

Thank you

Pradeep H.

[#22]

Hi Upwork Mods!

Upwork is not saving my visa card details to upgrade my membership. Why?

[#23]

Hi Muhammad,

Could you please try to clear your cache and cookies or use a different browser? You may also consider adding a different billing method. You can check which ones are available to you by going here. 

[#24]

Hello, I'm trying to upgrade my membership. I was able to add my card but unable to pay using it. I received an SMS on my phone saying International payments can't be done. I use a domestic bank account so is there a way for me to upgrade my membership? Please help me upgrade my membership using a domestic bank account. BTW I'm from India

[#25]

Hello I'm Raghu from India. I'm trying to upgrade my membership but I'm unable to add my debit card or even pay with Paypal. I don't have a credit card to add. What else could I do to upgrade my membership. Can I use Indian payment methods like UPI? or can I fund my wallet first with a debit card and then upgrade my membership? How can I add my Debit card. I added all the details and when I click save nothing happens, no error, no success message anywhere. 

Please help me resolve these issues. 

Thank you,

-Raghu 

[#26]

same problem. Tried this, but still it doesn't save my card