Jun 10, 2021 07:58:29 AM by Sera K
Hello Upwork,
Yesterday I received an email stating that my weekly payment had been processed and that funds was transferred to my Mpesa account, its been more than 33 hours and I haven't received any money. Mpesa said that the issue is on your side that they can only follow up if Upwork was given a transaction reference number by them. Kindly assist.
Solved! Go to Solution.
Dec 23, 2022 01:24:45 AM by Pradeep H
Hi Hiram and Kunule,
Thank you for your message. I am sorry to hear about your M-Pesa withdrawal. Usually, your payment is transferred immediately. However, there are occasions when it may take up to 24 hours on weekdays or next business day on weekends. If it has been more than 24 hours and one business day, please contact M-Pesa.
Thank you,
Pradeep
Dec 18, 2019 03:47:33 AM by Ben K
Hi
I withdrew money through Mpesa 8 hours ago and it did not reflect and it confirmed the process being successful after 3 hours of waiting for my account to be funded there was nothing, I later raised a ticket #27361798 that after 1 hour they confirmed it has been solved but still having the same issue..
May 26, 2022 12:03:11 AM by Asha M
I withdrew money yesterday from my Upwork account but it has not yet reached my Mpesa account. It's weird to me since Upwork shows that the disbursement has been done.
May 26, 2022 01:01:51 AM by Asha M
Hi Nina I also have the same problem as Mathenge.
My withdrawal has not reached my Mpesa.Kindly assist
May 26, 2022 03:43:25 AM by Annie Jane B
Hi Asha,
I am sorry to hear about your experience. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your ticket to assist you further. You can access your support tickets here.
Nov 13, 2020 11:10:43 PM by Gladys W
Hello,
It's been 24hours since I withdrew money from Upwork to Mpesa but I am yet to receive the funds. What could be the issue?
Thank you as you look into it
Nov 13, 2020 11:14:15 PM by Winnie O
Same issue here. I have even contacted Support and nothing is forthcoming. I find it very unusual especially since it has taken so long to hear from support.
Nov 14, 2020 12:23:20 AM by Winnie O
Hey Upwork.
I'm writing to notify you of a delay in withdrawing funds via the MPESA payment platform. Upon withdrawing, I get a 'Your payment has been processed' notification but the funds do not reflect in my MPESA account. I have contacted MPESA support and they informed me that the payment is in a pending status from your end.
I have also learnt that it's a widespread issue affecting several freelancers using that payment option. So, in a way, I'm writing on behalf of many who are in a similar predicament. I have raised a ticket which hasn't been forthcoming.
Nov 14, 2020 01:16:35 AM by Alfred N
I’m facing the same problem. I initiated funds withdrawal from Upwork to MPESA (the mobile money transfer system used in Kenya). I got a message that my money has been processed at 12:05 am (GMT + 3:00 hrs, corresponding Moscow time). However, up to now, almost 12 hrs later, I haven’t received my money. Normally, it usually takes no more than 30 minutes to do so including on weekends. What may be the problem?
Nov 14, 2020 03:38:40 AM by Nikola S
Hi Alfred and Gladys,
Please know that there are occasions when it may take up to 24 hours on weekdays or the next business days on weekends for your withdrawal to show on your M-Pesa account. Since it is weekend now you will probably receive your funds on Monday. If it has been more than 24 hours and one business day since your withdrawal, let us know and we will assist you further.
Nov 14, 2020 02:51:44 PM Edited Nov 14, 2020 02:53:44 PM by Alfred N
Hi Nikola,
I'm afraid that this is not very helpful. When you say that we might receive pay "probably on Monday", then there is a problem - this leaves a lot of room for uncertainty. Previously, I would withdraw money even on weekends and still get money within a short time. Is there a change in policy that we're not aware of? In other words wouldn't it just be better to tell people outright that money withdrawn over the weekend will be processed on Monday? Upwork's payment processor, Transfast, used to be so fast, what happened?...has Upwork changed payment processors? Or maybe Upwork needs to look for another payment processor? I think that's where the problem is.
Nov 14, 2020 03:04:05 PM by Winnie O
Nov 14, 2020 06:25:40 PM by Luiggi R
Hi Alfred and Winnie,
I'm sorry to hear that both of you are experiencing delays in receiving your funds. I'd like to reiterate, as Nikola mentioned, that there are instances where it may take up to 24 hours or the next business day on weekends, for the transfers to be received. I can also see that you've been in contact with our support team recently and they should be getting back to you as soon as possible in order to assist you further. Once again, I apologize for any inconvenience this could've caused, and thank you for your patience.
Nov 15, 2020 10:45:20 PM by Ali M
Nov 16, 2020 12:53:53 AM by Alfred N
Indeed, Transfast use to be so fast - true to their name. Who are NCBA? As a long term solution, I think Upwork should simply look for a more reliable Payment Processor. With Transfast, money at Upwork was as good as cash. Just press the 'withdraw to mpesa' button and voila, within 30 minutes you have your cash. You could even promise someone to wait for an hour or so (e.g. relatives at home) for you to send them some money and it would happen. Now it seems there's so much uncertainty. Its frustrating.
Nov 13, 2020 12:58:29 AM by Goran V
Hi Purity,
Please be patient up to 24 hours for the funds to be loaded on your account. If you haven't received your funds after 24 hours, feel free to follow up here so that our team can assist you further. Thank you.
Nov 13, 2020 03:04:47 AM by John M
Hi Goran,
Unfortunately, this is the same answer you keep giving us. Every. Single. Time! Nothing changes. Yes, I haven't received mine either. How come this keeps on happening? Shouldn't you guys have solved this issue already seeing how many and how often we complain about it?
Nov 13, 2020 04:50:36 AM by Goran V
Hi John,
I understand your frustration with this. I would like to clarify that we can initiate a trace (depending on the method used) on a transaction after 24 hours.
Sometimes there's can be a delay due to the processing process of the banks and that is why I`m advising to be patient up to 24 hours for the funds to be loaded.
If you`re experiencing delays with your withdrawal as well, please follow up here after 24 hours so that we can assist you further. Thank you.
Nov 13, 2020 05:46:54 AM by Ali M
Nov 13, 2020 08:27:09 AM by Bojan S
Hi Mercy,
I'm sorry to hear your withdrawn earnings still haven't reflected on your account. I checked and can confirm that your withdrawal was just successfully processed on our end. There are times when withdrawals to MPESA may take up to 24-hours. If it has been more than 24 hours and one business day, please reach back to us so that we can initiate a trace for you.
Thank you!
Nov 13, 2020 08:37:37 AM by Stephen M
I made three withdrawals today via Mpesa and I am yet to receive the money. Is MPESA facing issues today?
Nov 13, 2020 08:08:49 AM by Stephen M
I have initiated three withdrawals through MPESA today and have received none, several hours after. Is MPESA experiencing issues today?
Nov 13, 2020 09:30:19 AM by Evans M
Nov 13, 2020 01:03:15 PM by sharon n
Hi guys,
I withdrew funds via MPESA and got a confirmation at 11:27 AM that the process was complete. But it's now midnight and I have not received the funds. Someone help. How long will it take? 😞
Nov 13, 2020 01:48:31 PM by Bojan S
Hi Sharon and Evans,
Please allow up to 24 hours for your withdrawn earnings to reflect on your account. Reach back to us if it has been more than 24 hours so that we can initiate a trace for you.
Thank you!
Nov 17, 2020 09:04:04 PM by Purity N
Nov 17, 2020 09:49:02 PM by Joanne P
Hi Purity,
I'm sorry for the delay. Please know that your concern has been escalated to the correct team. They will update you directly on your ticket.
Nov 17, 2020 10:03:15 PM by Stephen M
Hi Joanne Marie P,
I have not been updated since Saturday and therefore dont know the status. And I need these funds now.
Nov 1, 2023 03:32:39 AM by Geylord A
I am experiencing the same problem now,but am confidence support will look into it & rectify the delay
Nov 14, 2020 06:19:35 AM by Gliceria W
It's been 48 hours since I withdrew funds from Upwork and I am yet to receive my money. Worse off, no one is bothering to reply to my messages on the ticket I opened.
Nov 14, 2020 08:50:41 AM by Nikola S
Hi Gliceria,
I checked and it seems that you already created a support ticket for the issue you are experiencing with receiving your funds. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 14, 2020 09:06:05 AM by Stephen M
Nov 13, 2020 09:18:35 AM by Stephen M
Looks like there was an issue with MPESA today, I can see a number of complaints here concerning delays in receiving funds from Mpesa. Why cant Upwork contact the payment processor to seek an explanation. This will save us the agony of waiting for funds.
Nov 13, 2020 10:50:45 PM by Stephen M
Hi Goran V,
Please help I made three withdrawals yesterday and one today all via Mpesa and am yet to receive the funds. Please check if something is wrong with Mpesa. I need these funds as soon as possible. I have posted else where on this forum but no response up until now.
Nov 13, 2020 11:49:23 PM by Stephen M
Hi Joanne,
Thanks, but as you can see here on this forum, many of us who withdrew funds through Mpesa yesterday never received the money. Please check if there is an issue with Mpesa so we stop using it until the issue is solved.
Nov 14, 2020 01:26:14 AM by Nikola S
Hi Stephen,
Thank you for reaching out to us. Please know that in most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or the next business days on weekends. If it has been more than 24 hours and one business day, let us know so that we can assist you further. You can find more information in this help article.
Thank you,