Mpesa payment delayed

[b6785031]

Hello Upwork,

Yesterday I received an email stating that my weekly payment had been processed and that funds was transferred to my Mpesa account, its been more than 33 hours and I haven't received any money. Mpesa said that the issue is on your side that they can only follow up if Upwork was given a transaction reference number by them. Kindly assist.

[paulowuor]

Kindly help me get my money into account . I withdrawn money from my acount but untill this time it has reached into my account.

[g_vasilevski]

Hi Paul,

Please refer to the information our team has shared on your ticket with the number 32243380. You can access your tickets on this Link, thank you.

[berrykim]

I withdrew funds from Upwork to my Mpesa account 30 minutes ago. There is a receipt but I have not received the money on my phone. What could be the problem?

[AndreaG]

Hi Beatrice,

In most cases, your payment transfers immediately. However, please know that there are occasions when it may take up to 24 hours on weekdays or next business day on weekends. If more than 24 hours pass, please let us know.

[ashleypeters10]

I withdrew some money on Jan 26, 2022. The money never hit my account, despite Upwork deducting it from my Upwork balance. 

The reference ID for the transaction is 447481951.

It is so frustrating that there is NO WAY to contact support directly about the issue (raise a direct ticket) so I have to ask here. 

Is the money lost? Is there a chance I will still get it? 

[ashleypeters10]

Dear Goran. 

When you tell him to let you know, how is he supposed to contact you? Here? 

I have the same problem, and I need help. I cannot find a way to raise a ticket, and have to post it here, somehow. Is that how getting help from support is designed to work? 

[NikolaS]

Hi Peter,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[enock-monyancha]

Hello, I made a withdrawal to mobile but up to now i haven't received the amount its over 24hrs.

[sofia2008]

You don't seem to have a contract. Do you have another account?

[enock-monyancha]

i have direct contracts

**Edited for Community Guidelines**

[NikolaS]

Hi Enock,

Thank you for reaching out to us. In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or next business day on weekends. If it has been more than 24 hours and one business day, please contact M-Pesa. You can find more information in this help article. 

[kelvintac]

Kindky help, I have withdrawn twice and am yet to receive my funds from yesterday.

[PradeepH]

Hi Kelvin,

Thanks for reaching out. The transfer of money from your Upwork account to M-Pesa is handled by a third party and you’ll typically receive your payment within one business day. However, due to our partner’s hours of operation, M-Pesa transactions are not processed on weekends or banking holidays. If more than two business days have passed and you still have not received your payment, please contact us and we’ll be happy to look into the matter.

Thank you

Pradeep

[lizmwai2020]

Anytime i try withdrawing funds from my upwork account via Mpesa it keeps bring an error that my Mpesa has been disbaled. I re-enable and it gets the same problem again. Worse is everytime they deduct transaction fees. What is happening?

[NikolaS]

Hi Elizabeth,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[b23a21d0]

The amount was over KES 150,000, it has been marked by Upwork as complete but I never received the money.

[ArjayM]

Hi Ian,

I can see that you've reached out to us regarding your concern and a support ticket has been set up. Please continue communicating with the team through that ticket so that they can assist you more efficiently. You can access and expect an update on your ticket here once your case has been fully reviewed.

[joniezed]

hi did you receive your money coz i am also going through the same problem

[josphat-rasugu]

I withdrew money from my Upwork account to MPESA yesterday but I have not yet received the money in my MPESA account. It normally takes few minutes for the money to show in MPESA account but it is now past 25hrs and I have not received the money.

[759e32fa]

Hi Josphat,

Thank you for reaching out to us. The transfer of money from your Upwork account to M-Pesa is handled by a third party and you’ll typically receive your payment within one business day. However, due to our partner’s hours of operation, M-Pesa transactions are not processed on weekends or banking holidays. If more than two business days have passed and you still have not received your payment, please contact us and we’ll be happy to look into the matter.

[josphat-rasugu]

Hello,

It's now three business days, I have not received the money. Please help.

[AndreaG]

Hi Josphat,

Thanks for following up. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[brenda-namulinda]

Hello team i have sent money to MPESA and i realised i had put a wrong number after sending money can i recieve it back on my upwork account please.

[brenda-namulinda]

Hello team i need some help, i realised i had put a wrong Mpesa number under payment after sending money how can i get my money back

[759e32fa]

Hi Brenda,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[brenda-namulinda]

Thank you so much Annie.

[55989174]

Hi!

Three hours ago, I made a withdrawal request. I am still waiting, my mpesa wallet has not received the money. I need help guys.

[55989174]

Hi!

Three hours ago, I made a withdrawal request. I am still waiting, my mpesa wallet has not received the money. I need help guys.

[AndreaG]

Hi Eli,

In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or next business day on weekends. If it has been more than 24 hours and one business day, please contact M-Pesa.

[55989174]

It has been more than 24 hours and I haven't received the payment. When I contact mpesa , their records have nothing concerning the withdrawal from upwork. I hope the system gets updated, please help.

[759e32fa]

Hi Eli,

In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or the next business day on weekends. Currently, it is still in process. Kindly check again on Monday and if Mpesa still doesn't have records of the transaction, please let us know.

[55989174]

Thanks Annie, I will let you know.

[55989174]

Hi!,

It's now more than 72 hours, I have not received the money. Mpesa Statement has no withdrawal record of Upwork. Please help.

[PradeepH]

Hi Eli,

Thank you for your message. In most cases, M-Pesa payment withdrawal is transferred immediately. However, there are occasions when it may take up to 24 hours on weekdays or the next business day on weekends. If you do not receive funds in the next 24 hours, please contact M-Pesa directly.

Thank you,

Pradeep

[55989174]

---

Pradeep H wrote:

Hi Eli,

Thank you for your message. In most cases, M-Pesa payment withdrawal is transferred immediately. However, there are occasions when it may take up to 24 hours on weekdays or the next business day on weekends. If you do not receive funds in the next 24 hours, please contact M-Pesa directly.

Thank you,

Pradeep

---

Thank you Pradeep, Just note that I have been waiting since Friday morning. What could be holding up the withdrawal, I was told to wait until today. I'm worried.

[55989174]

Thank you Pradeep, Just note that I have been waiting since Friday morning. What could be holding up the withdrawal, I was told to wait until today. I'm worried.

[55989174]

It has been more than 96 hours now, Mpesa have not received the payment. Please help?

[55989174]

It has been more than 96 hours now, Mpesa have not received the payment. Please help?

[55989174]

Thanks upwork, I have received the payment.

[fd69836b]

Hello Upwork community, I have failed to create a support ticket concerning my issue. I made a withdrawal request to My Mpesa four days ago. I had a confirmation email regarding the transaction but I have not received the funds. please help.