My Job Apply Button is Disabled

[aslamsarfraz7]

I'm having a problem with my freelance account. I can't send proposals to anyone because the "Send Proposal" button is not working. Also, when I search for my profile using my name or link, I can't find it. This issue has been going on for a week now.

Last week, I received a popup from Upwork saying they couldn't charge my card on my client account. This happened because I had hired a freelancer two weeks ago, and I still owed half of the payment, but the card payment was declined. So, both my client and freelancer accounts got suspended. I quickly updated my card and paid the remaining amount, and the suspension was lifted.

I was busy that week and didn't bid on any proposals. However, last Saturday, when I tried to bid on a job, I found that the button was disabled. I tried to open a support ticket to resolve this issue, but the ticket dashboard said, "Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance." But as I mentioned earlier, I had already paid the outstanding amount a week ago.

I thought Upwork might operate on a weekly cycle, and on the upcoming Monday, they would reactivate my account once they saw my dues were clear.

However, I still can't apply for jobs, and the same error is showing in the ticket dashboard.

I haven't received any emails from the Upwork team explaining the issue, and I can't resolve the problem myself by opening a request (ticket) at https://support.upwork.com/hc/en-us.

Please, can you look into this issue as soon as possible?
Thank You

[mattelamparo · Accepted solution]

Hi Aslam,

I appreciate you reaching out to us for help. I've escalated your post to a support ticket. One of our specialists will contact you as soon as possible and help you with your concern. Thank you for posting in the Upwork community.

For reference, you may check your ticket here.

[aslamsarfraz7]

Thanks, Matt E

I really appreciate it.

[dbc3ef6f]

I'm facing same problem. Can you help please 

[6ffae602]

I am having same problem,can you help me?

[759e32fa]

Hi Roshan,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[403cd5b6]

I am also having this same issue, may I please recieve some help.

[NikolaS]

Hi Angel, 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. 

Please consider following up on the ticket so that our team can assist you further.

[1f7bbf16]

I have the same problem, is there anything wrong ? i am so confused