Jun 12, 2019 01:12:57 AM by Deana B
Hello,
I requested to change my name but the request was denied. I'm not sure what my next step should be, as I can't send Government ID verification without it being first requested on your side. What do I do?
I first created this account using a nickname, and now I'm trying to change it to my full name. I'd be happy to assist you or provide you with any additional info you might need.
Thank you!
Solved! Go to Solution.
Jun 12, 2019 02:20:05 AM by Vladimir G
Hi Anne,
Thanks for the message. Someone from our team will reach out to you via email and provide more information soon.
Jun 12, 2019 02:18:24 AM by Nichola L
Anne J wrote:Hello,
I requested to change my name but the request was denied. I'm not sure what my next step should be, as I can't send Government ID verification without it being first requested on your side. What do I do?
I first created this account using a nickname, and now I'm trying to change it to my full name. I'd be happy to assist you or provide you with any additional info you might need.
Thank you!
________________________________
You can't change your user name (the name you use to log in), but you can change your profile name, if this is not your real name. Your verification process should not be affected by your user name. I have flagged your post to get the attention of a moderator.
Jun 12, 2019 07:59:42 PM by Douglas Michael M
Nichola,
I know of at least one case where (apparently) a freelancer was allowed to change his ill-chosen (for native English speakers) username.
Best,
MM
Jun 12, 2019 02:20:05 AM by Vladimir G
Hi Anne,
Thanks for the message. Someone from our team will reach out to you via email and provide more information soon.
Sep 10, 2019 12:14:23 AM by Yvgeny M
Hello.
I have the same problem I want to change my name, it was written with an error when filling out the registration form. I sent a request, but it was rejected several times. I want to change only one letter, add one actually. Please help me out with this problem.
Sep 10, 2019 12:37:59 AM by Goran V
Hi Yvgeny,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your name. Thank you.
Sep 10, 2019 01:06:32 AM by Tetra Digital S
I made some mistakes with the name field when creating my account and now I'm trying to correct them. When trying to request a name change I get a message saying:
Your name change request is under review and will be processed in 48 hours
Which is fine, but this message does not appear again when loggin back in. In addition its been over 48 hours since my original request and I still dont know if it was ever handled or not. I have not recieved any message saying the status or even that I made a request for the change.
How can I fix this and get my name changed?
Sep 10, 2019 01:18:09 AM by Goran V
Hi Tetra,
Please go to Settings > Contact Info and update your name. Our team will review your name change request as soon as possible and reach out to you with the results. Thank you.
Sep 10, 2019 06:34:38 AM by Tetra Digital S
I don't have that option available. When I set my account to freelancer mode, clicking Settings automatically throws me to the "Create your profile" screen, so I dont have that option at all. I was hoping to get the name change before summiting my "appplication for review"
When I set my account to client mode, clicking on Settings does not have the Contract Info option, but I see that the My Info section does. Clicking the pencil in the Account card, updating the name, and clicking save returns a toaster message saying "Account info successfully updated" and message in that section saying "Your name change request is under review and will be processed in 48 hours". Like I said I have done this several times, but nothing seems to be a happening
As mentioned above, I'm trying to get this completed before summiting my appplication for review to prevent any delays
Sep 10, 2019 07:20:56 AM by Bojan S
Hello,
We'll have one of our agents reach out to you via support ticket to assist you with your name change request.
Thank you for your patience.
Oct 8, 2019 06:15:18 PM by ARIF R
Hi Bojan
I'm willing to change my profile name, nickname to the original. can you please help.
Thanks in advance
Oct 8, 2019 09:35:06 PM by Avery O
Hi Arif,
I have shared your concern with the team, and a member of the team will reach out to you directly through an email to assist you further.
Nov 21, 2019 04:04:04 AM Edited Nov 21, 2019 04:05:44 AM by Israr A
Hello,
I also tried to change my name but the request was denied, the reason behind to change my name is I wrote my other name (which is not official but famous in the area, most of the people knows me with that name) at the time of registration, but now I have to upload my official name documents to verify my identity. Please help me to change my name.
Thank you in advance.
Regards:
Nov 21, 2019 04:22:39 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your name change request. Thank you.
Jun 7, 2020 01:55:50 PM Edited Jun 7, 2020 01:57:35 PM by Tatiana O
I have the same problem.
But there was no option to write my name correctly system just had taken the name from my google account automatically.
I can`t write my name correctly afterwards too.
And now I can`t use my paypal account even that my e-mail at upwork is the same that I use for paypal, and my surname in both accounts is the same.
What should I do now? Should I create another account to change my name to the correct one if I can`t do it with editing option?
Jun 7, 2020 01:33:46 PM Edited Jun 7, 2020 01:34:43 PM by Tatiana O
Hello, I`m Tatiana Orlova,
I have the same problem.
I was making account today, but it was required to login through my google account. That is what I did.
There is my short name in the google account and system of upwork used it automatically without asking, if this name is correct or not. And now I can`t change my name Jana (that was in google) into full name (that is in my passoport) - Tatiana.
Please support me with how I can change my user name into original. And I repeat again there was no chance for me at the beginning to write or to improve the name.
Thank you.
Jun 7, 2020 04:25:03 PM by Joanne P
Hi Tatiana,
I checked your account, and it looks like you have already requested to change your name. Your name change request has already been approved. Let us know if you need further assistance. Thank you!
Jun 7, 2020 04:34:13 PM by Tatiana O
Thank you for the fast reply. I`ve watched now, the problem is solved.
Jun 5, 2021 09:44:34 AM by Lanming M
Hi, I am trying to change my profile name to match my real name and bank account name. But the request gets denied. Please help me to resolve the issue. Thanks.
Jun 5, 2021 12:53:50 PM by Maria T
Rachel M wrote:Hi, I am trying to change my profile name to match my real name and bank account name. But the request gets denied. Please help me to resolve the issue. Thanks.
Maybe you should also change your photo?
Jun 5, 2021 01:33:38 PM by Luiggi R
Hi Rachel,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 5, 2022 12:03:13 PM by Nagesh K
Dear Sir, My name change request has been denied, It was Nagesh K and I have now changed it to the full version of Nagesh Kumar. That's It. It should not have been a problem, please bring it to the attention of the concerned. (The user id has not been changed. It cant be either!)
Apr 5, 2022 01:36:31 PM by Luiggi R
Hi Nagesh,
I can see that your full name is actually on the account. Just to clarify, your profile page will show with your last name initial, as opposed to your full last name. Your profile name can be always seen when you go to Settings > Contact Info.
I'd like to reiterate that your profile must represent as an individual, and all the information on your profile (Name, Photo, Address, etc.) must be accurate, truthful, and verifiable. Don't hesitate to let me know if you still need assistance.
Mar 31, 2023 10:43:02 AM by P Mohammed S
Hello.
I have the same problem I want to change my name, it was written with an error when filling out the registration form. I sent a request, but it was rejected several times. I want to change only one letter, add one actually. Please help me out with this problem.
Feb 21, 2022 02:14:40 AM by Do D
Hi Vladimir G,
My request on changing my name is also denied by Upwork. I'm trying to send you a ticket but it seems not possible for me to do so. Could you please take look at my case and let me know how to resolve this issue?
Feb 21, 2022 02:25:06 AM by Goran V
Hi Do,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your name change request. Thank you.
Apr 14, 2022 12:19:07 AM by John M
Hello,
I also have the same issue, I changed my name to a nickname and my request to change it back to my real name is denied.
Apr 14, 2022 02:55:44 AM by Pradeep H
Hi John,
Thank you for your message. I see that you have already initiated a ticket for the same inquiry. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.
Thank you,
Pradeep
Aug 10, 2022 04:25:49 PM by Average Sbr E
Hi, I also deal with the same problem. I wanted to change it to my full name (since I had a nickname) but it wouldn't let me. Can anyone help me out?
Aug 10, 2022 07:08:27 PM by Arjay M
Hi Average Sbr,
Thank you for your message. I'll have one of our team members reach out to you via a support ticket with assistance. You can access your ticket on this page. Please also note that your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.) You can check this article for more details.
Jan 8, 2023 10:38:17 PM Edited Jan 8, 2023 10:39:27 PM by Fortnite A
Hi, I also deal with the same problem. I wanted to change it to my full name (since I had a nickname) but it wouldn't let me. Can anyone help me out?
Jan 8, 2023 11:56:33 PM by Pradeep H
Hi there,
I checked the name change request submitted on your account and noticed that it does not adhere to our guidelines. Please note that your name must be real and easily verifiable. We do not allow company or agency name on the freelancer account.
Thank you,
Pradeep
Jan 9, 2023 12:08:33 AM by Samina T
Hi Pradeep,
I am new to upwork, Pakistani national born and based in Doha Qatar. I want to join Pakistani community group of freelancers but I am unable to do so. Can you please help me?
Thank you
Jan 9, 2023 03:09:02 AM by Pradeep H
Hi Samina,
Thank you for your message. Could you please send the invite again to join the Upwork Pakistan group? Let us know here once done so that we can manually review your request.
Thank you,
Pradeep
Jan 9, 2023 11:26:41 PM by Samina T
Good Morning! I have submitted joining request again just now. Please check.
Thank you for your kind consideration.
Mar 17, 2023 10:32:28 PM by R S
Hi! I am suman,
I am try to change my name in many times. But I can't always I received Your profile name change was denied this notification only. What do I do?
Please anyone help me.
Thank You
Mar 18, 2023 12:50:25 AM by Joanne P
Hi R S,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.