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Community Member

Need Password Recovery Help

I need help recovering my password to my original Upwork account. I had to create a second junk Upwork account just to reach this page. What do I do? I can't seem to find a link to speak with a live agent. I can't find a link to submit a ticket either. Nearly all of the search results point me to the chatbot.

After I put in my new password, I get this message


Password recovery error


Upwork could not locate the information needed to recover your password. Please try again


Hi Jeff, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Community Member

thanks  Joanne 

Everyone has to be guided a lot of scammers are out there taking money from innocent. I was a victim to this scam crypto broker the made me loss my hard earn funds. I reported to Marketpeace. net and they where able to fight back for my funds now I have my funds fully recovered. You can as well write to their support team.  

Community Member

Hello Joanne,pleaze could you help me recover my account. I created this account to get support to recover the account with this email **Edited for Community Guidelines** .I have this error always Upwork could not locate the information needed to recover your password. Please try again 

Hi Nour, 


Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.


~ Nikola
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