Jul 6, 2021 08:33:12 AM Edited Aug 6, 2021 09:42:00 AM by Valeria K
my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?
Solved! Go to Solution.
Jul 10, 2021 08:24:34 PM by Pradeep H
Hello Amina,
I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance.
Thank you.
Pradeep.
Apr 24, 2022 12:52:53 PM Edited Apr 24, 2022 02:06:17 PM by Luiggi R
For more than three weeks I can’t withdraw money from my Upwork account to my PayPal. I passed the verification procedure on PayPal, personal data on two accounts coincide, but the transaction for an incomprehensible reason is rejected. When I click on "Get Paid Now" no problems arise, it is written that everything went successfully. On the balance sheet the introduced amount of money is removed, but after updating the page appears the message with an error. Please help solve this problem, I still can not get money.
Payment Upwork Ref ID
471364313.
Returned Payment Upwork Ref ID
471364367.
**Edited for Community Guidelines**
Apr 24, 2022 03:03:15 PM by Luiggi R
Hi Artem,
I'm sorry to hear you're having trouble processing your withdrawals. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 24, 2022 05:27:56 PM by Tetiana P
Paypal has just started working fully in my country, but I have had it for a very long time since 2012. I updated the information, checked the name (it matches) but I still can't make the transfer to paypal. Please help me
Apr 24, 2022 08:18:52 PM by Pradeep H
Hi Tetiana,
Thank you for your message. Could you please contact Paypal support to check your Paypal account status? You can try again once Paypal support confirms the account status is active.
Thank you,
Pradeep
Apr 29, 2022 03:07:53 AM by Rahul T
Hello
Everytime I try to withdraw my funds using paypal, I am getting below mail. My paypal has been successfully connected with Upwork and it's active but still I am not able to receive the money.
Any idea what's the issue and how can I fix it?
Apr 29, 2022 04:33:12 AM by Andrea G
Hi Rahul,
One of our agents will reach out to you via support ticket in order to assist you.
May 4, 2022 08:13:44 AM by Milana P
Hello. I can't withdraw my funds from my account to PayPal. My personal data (email, addresses etc.) are the same in Upwork and PayPal. But every time I try to withdraw money I get "payment rejected" and the money returns to my account. What is the problem?
May 6, 2022 11:57:46 PM by Dan V
Hi! I have fully activated and verified PayPal account. But when I try to get paid I get this message:
We attempted to process your recent payment request but unfortunately it failed. |
The reason for returned funds: Unable to apply funds. |
I don’t quite understand whose mistake this is, paypal or upwork, can you help me figure it out? How can i fix it?
May 7, 2022 02:22:04 AM by Annie Jane B
Hi Dan,
I am sorry to hear about your account status. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.
May 9, 2022 04:31:11 AM by Vadim Y
Hey guys!
When I want withdraw payments to PayPal I have error "Your payment could not be processed". My profile is verified, billing and payment methods done to. Who know is ukrainian members can withdraw payments to paypal or there's some problems and I should use other method like Payoneer?
Thanks!
May 9, 2022 12:20:32 PM by Alejandro S
Today paypal refunded all the money i still had in my account back to upwork becaus they were closing my account for reasons i do not know. I did not get a warning or an option and the ony already shows as refunded on my paypal account. Im not sure what to do to gt that money back now could anyon plase help?
May 9, 2022 01:43:17 PM by Arjay M
Hi Alejandro,
We appreciate you reaching out to us and I'm sorry to hear about the unexpected refund that's been processed on your account. Looks like the team handling your case has already been notified of your concern and support tickets have been created. I highly suggest you communicate through those tickets for updates and further assistance. Thank you.
May 12, 2022 12:07:54 AM Edited May 12, 2022 12:08:56 AM by Shahnawaz K
Hi Team,
Some of my Partially payments has been held by Pay Pal due to security issues. Now they are asking me to reach out to buyers and asked them to verify with them to release the payment. Kindly guide me Where should I contact Upwork to resolve this issue?
May 12, 2022 02:39:22 AM by Annie Jane B
Hi Shahnawaz,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further.
May 13, 2022 12:28:21 AM Edited May 13, 2022 12:28:54 AM by Serhey A
Hi Serhey,
We attempted to process your recent payment request but unfortunately it failed. Paypal
May 13, 2022 03:15:44 AM by Pradeep H
Hi Serhey,
Thank you for your message. I am sorry to hear about your Paypal withdrawal. Could you please contact Paypal support directly to check your account status?
Thank you,
Pradeep
May 14, 2022 01:54:37 AM by Andrii D
Good day!
I am trying to withdraw funds to my paypal account, but the transaction does not go through and the money is returned back to the upwork.
What could be the problem?
Thanks in advance for the quick reply.
Regards, Andrii.
May 14, 2022 07:35:15 AM by Annie Jane B
Hi Andrii,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further.
May 18, 2022 07:21:13 AM Edited May 18, 2022 07:22:00 AM by Yanina L
Hello!
I can't withdraw funds from Upwork to PayPal, although I fulfilled all requirements needed. Upwork informs me that my payment could not be processed, have anyone had similar problem?
May 18, 2022 07:28:14 AM by Maksym P
Your profile says you are from Ukraine. PayPal is available only for private users in Ukraine. Upwork is business
May 18, 2022 09:05:44 AM by NikolaS N
Hi Yanina,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing with PayPal withdrawal. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
May 21, 2022 12:33:31 AM by Dmytro P
good afternoon, for the last two days I have been trying to withdraw funds to my PayPal account, but the money is returned to me with an error, the problem is not clear. please tell me why the money is not going to the PayPal account?
May 21, 2022 04:35:56 AM by Annie Jane B
Hi Dmytro,
I am sorry to hear about your Paypal withdrawal. Could you please contact Paypal support directly to check your account status? Let us know if the issue persists after contacting Paypal and we'll assist you further.
May 27, 2022 02:56:07 AM by Dmitry P
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
Could you please clarify the reason for declining the withdrawal?
Thank you!
May 27, 2022 07:44:33 AM by Annie Jane B
Hi Dmitry,
I am sorry to hear about your Paypal withdrawal. Could you please contact Paypal support directly to check your account status? Let us know if the issue persists after they've checked it on their end and we'll assist you further.
May 27, 2022 05:29:47 AM by Anastasija C
Hello! I can't set Paypal as a payment method, it says that name doesn't match.
How can I solve the issue? Please help.
May 27, 2022 07:27:31 AM by Luiggi R
Hi Anastasija,
Thank you for reaching out. Upon checking, I can see that you no longer have a name mismatch on your payment method and it's currently undergoing a security verification. If all is well, it will become active in three days. Feel free to check out this help article to learn more.
May 27, 2022 12:51:56 PM by Oluwatemilorun B
I've been trying to withdraw money from my upwork account to my PayPal and keep getting a prompt saying financial account suspended. I've tried opening a support ticket and I still haven't gotten a response. I've had this account for over 2 years now .
May 27, 2022 02:19:23 PM by Arjay M
Hi Oluwatemilorun,
I can see that you've already reached out there are support tickets created with your concern. I highly suggest you communicate with our team through that ticket for updates and further assistance.
Jun 2, 2022 01:47:33 AM by Evgeny K
Hello,
my payment request was failed and I don't understand the reason.
I made the request for withdrawal via Paypal. Did my request was rejected by Paypal or by Upwork?
Payment Upwork Ref ID - 482990155
Thank you.
Jun 2, 2022 03:59:56 AM by Pradeep H
Hi Evgeny,
Thank you for your message. Please contact Paypal support to check the status of your Paypal account and try again once the issue is resolved.
Thank you,
Pradeep
Jun 3, 2022 10:43:11 AM by Ashkan S
Hello,
When I click on get paid on paypal I get the following error:
Returned Withdrawal Fee (ref ******* Rejected) |
I have no more information to know what is going on there.
I have verified my account in paypal, Im sure that the issue its between Upwork and Paypal, and not from Paypal to my bank.
Jun 3, 2022 12:49:38 PM by Luiggi R
Hi Ashkan,
I am sorry to hear about your Paypal withdrawal. Could you please contact Paypal support directly to check your account status? Let us know if the issue persists after they've checked it on their end and we'll assist you further.
Jun 7, 2022 01:34:02 PM by Ashkan S
Paypal told me this:
"Mr. Ashkan, taking into account what you tell me and how important it is for you to obtain your money, I will gladly help you, due to Bolivian legislation, the option to receive payments is not enabled, it is only enabled to make purchases with some method payment you have linked."
Jun 7, 2022 03:09:32 PM by Luiggi R
Hi Ashkan,
Thank you for the update. It sounds like you will have to use a different method to withdraw your funds. You might want to visit this help article to learn more about the other options you have.
Jun 6, 2022 04:31:28 AM by Yara A
Hello
I have finished transfer payment to PayPal account and the payment didn't not in PayPal balance and didn't return again to my Upwork account .
thanks